Very good experience appreciated.
The way the. sales experience was conducted very professionally. looking forward to trading with him again in the future.
The way the. sales experience was conducted very professionally. looking forward to trading with him again in the future.
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by sjtisdaleJames
Sep 29, 2026 -
Shottenkirk Hyundai Granbury responded
Our sales team enjoyed guiding you through your new Hyundai Tucson purchase. Hearing that the process felt so professional and that you’re looking forward to working with us again means a great deal to us.
We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Granbury!
Awesome representation from all the staff from the
beginning to end when purchasing my new vehicle
beginning to end when purchasing my new vehicle
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by vhubbard235
Sep 12, 2026 -
Shottenkirk Hyundai Granbury responded
Our team enjoyed assisting you at each stage of purchasing your new Hyundai Tucson. Your kind words and five-star rating mean a lot to us.
We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Granbury!
Unexpected fees being tacked on and when challenged I get
told that’s commission for the salesperson and refuses to remove the tacked on items and associated cost/fees. Removing it would’ve have been a seale
told that’s commission for the salesperson and refuses to remove the tacked on items and associated cost/fees. Removing it would’ve have been a sealed deal. Look on Facebook and they have tons of announcements for this HUGE EVENT, taking trades that are upside down, zero down payments, low payments, works with all credit scores, etc. Don’t make the mistake of send a message to them to request one of their “LIMITED QUANTITY TRADE-IN VOUCHERS”, on the Voucher it says to make sure to have it ready to present to staff. I was never asked about it lol
Bottom line, waste of time and did opposite of what was advertised.
What started at $27,400 sales price ended up at $36,000. I may be old but not stupid enough to fall for that poor business practice they pulled.
I want to be clear on this, Misty was the salesperson who greeted me and worked with me. Very kind and made sure i was comfortable. I have nothing negative to say about her and appreciate her efforts. Unfortunately she lost a sale of a vehicle because of the poor business practice the finance manager (guru) chose to pull on someone who clearly saw on paper what was increasing the car payment. When was leaving i realized why that place didn't have many car shoppers, especially for a “HUGE EVENT”
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by RICHO68
Aug 23, 2026 -
Shottenkirk Hyundai Granbury responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact us at (682) 498-8269 and ask for one of our managers.
Sep 21, 2026 -
RICHO68 responded
RICHO68 responded PRIVATELY on 9/21/26 9:29 PM
Well, against my better judgment, I decided to go back to this dealership because I got a message requesting that I come back over for some huge event again where there ain’t nobody barely there. What a joke, and Jeremy, the man behind the closed glass doors, he needs to be fired to come out there in public in front of everybody in that business and look at me and tell me that I have a bankruptcy. There’s nothing he can do for me and then to tell me to pay my bills when I challenging to call me out like that in front of people to tell me to pay my bills, wow. He don’t know my past 34 years traveling the world, working for the Department of Defense, Navy, making a lot of money, but to have it all wasted at gambling because of somebody else and buying cars every two years, and so on and so on. Yeah, I had bankruptcies, but I ain’t for him to go in there and freaking advertise it to the whole xxxx building. Very unprofessional, that man needs to be fired, not a good business for him. You don’t do that to people. Never again will I go to that place. Huge event, take down your stupid Facebook post that’s on there every xxxx day talking about a huge event going on that’s been advertising that for months. There ain’t no huge event. It’s a joke..
Very nice and very friendly!
Cathy Montes , John and Brandon that helped me we awesome .Great place to buy your next car The service Department Mikki Brummert very nice look for
Cathy Montes , John and Brandon that helped me we awesome .Great place to buy your next car The service Department Mikki Brummert very nice look forward do n business with her .
Thank to you all .
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by princepamela975
Aug 14, 2026 -
Shottenkirk Hyundai Granbury responded
Knowing you felt welcomed by our sales and service teams means a lot to us. Thank you for choosing to buy your used Kia Soul with us, and we look forward to assisting you again soon.
We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Granbury!