Mark Hoover | Page 3

Need some snack you have none and need a ride to get some lunch! Wating Area was small some lunch! Wating Area was small More

by JVT825 Verified Customer Verified Customer

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Salesman Mark Hoover is the best and will bend over Salesman Mark Hoover is the best and will bend over backwards for you. He makes baying a vehicle easy Salesman Mark Hoover is the best and will bend over backwards for you. He makes baying a vehicle easy More

by JOHN@ARCTICICEARENA.NET Verified Customer Verified Customer

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Would not recommend Rizza at all,scammers and will not even bother to speak with you after the sale!!So be aware!Worst dealership in Chicago!! even bother to speak with you after the sale!!So be aware!Worst dealership in Chicago!! More

by LK Verified Customer Verified Customer

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Don’t have time to do this, the service was great! Ok get me off this project, I’ll be going elsewhere because you are being a pest!! 15 emails phone calls, like I said? I do not have time for this. I am ass me off this project, I’ll be going elsewhere because you are being a pest!! 15 emails phone calls, like I said? I do not have time for this. I am assuming that every time I use your service I can look forward to this?? More

by hfreece Verified Customer Verified Customer

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I really appreciate the help I received after my vehicle needed a new transmission. I received a cadillac SUV for a loaner car until my vehicle was completed needed a new transmission. I received a cadillac SUV for a loaner car until my vehicle was completed More

by KOPPYKAT38 Verified Customer Verified Customer

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Always fast and efficient. They keep me informed of my vehicle's condition with current maintenance items and future ones. Vehicle always clean and staff very courteous. vehicle's condition with current maintenance items and future ones. Vehicle always clean and staff very courteous. More

by lmtriggiani20 Verified Customer Verified Customer

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Mark was a good salesman and followed up with every concern we had. We will be back to purchase another car in the future. Thank you concern we had. We will be back to purchase another car in the future. Thank you More

by Allenchally Verified Customer Verified Customer

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These are difficult times in the dealership world. A shortage of semiconductors has left dealers with very minimal inventory. Many cars have been marked up beyond MSRP due to the production shortfalls. shortage of semiconductors has left dealers with very minimal inventory. Many cars have been marked up beyond MSRP due to the production shortfalls. We were fortunate to find the exact GMC vehicle we wanted, make, model, trim and color. The salesman, manager and finance officer worked tirelessly with us late on a Friday evening to arrive at a price we were comfortable with. The staff were very courteous and made us feel special. More

by VICTORIAHOFSTETTER1 Verified Customer Verified Customer

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Mark was awesome and made everything super easy and stress-free. 10/10 would recommend him to anyone! He made sure we were taken care of and even helped get a tear in the seat and a few paint scratches stress-free. 10/10 would recommend him to anyone! He made sure we were taken care of and even helped get a tear in the seat and a few paint scratches fixed for me! More

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My son purchased a vehicle at this dealership on 5/12/21, and they have very questionable if any standards and values! It started off with a price on Carfax online, which once you sit dow with the salesman t and they have very questionable if any standards and values! It started off with a price on Carfax online, which once you sit dow with the salesman they state that the price was incorrect but that same price is on the Carfax report the dealership gave him. Then they add additional fees ($2,495 auction /transport fee & $991 cleaning fee) to the base cost of the car which do not appear on the purchase contract but simply are reflected as the price of the car. Then when he disagreed with the added cost the sales manager Nick Richko comes into the finance office and agrees to sale the car for a different price reducing these fees and he proceeds with the purchase. Then they have my son sign contracts on a tabletop screen, which you cannot see documents simultaneously so it's difficult to see that the amounts on the purchase contract does not match the figures on the installment contract regarding the unpaid amount being financed. Unfortunately I don't have the name of the finance guy who was an extremely tall gentleman who claimed to be honest but how deceitful this deal turned out to be. They completed the transaction around 7:30pm - 8:00pm on 5/12/21. The next morning I was sending information to my insurance company, and looked at the documents and found the finance guy did not honor / put the agreed upon car price amount. Additionally the unpaid amount on the purchase contract, which should be the same amount you are financing on your retail installment contract were two different amounts. This dealership placed an amount on the financing contract more than the balance I owed on the purchase of the car! This is illegal and deceptive practice which I contacted the BBB and the dealership has yet to respond, so my next step will be to file a complaint with the IL Attorney General's Office. More

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