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77 Reviews of Mark Brockman
April 03, 2019
Great service . Highly recommend. I got a safety recall and called this dealership since I bought the car there. I was given an appointment quickly. They took care of the recall proble I got a safety recall and called this dealership since I bought the car there. I was given an appointment quickly. They took care of the recall problem in the time they had estimated and also checked my battery, all at no charge to me. Staff is friendly and helpful. More
by Ann
March 26, 2019
Helpful Staff Each time I go to Venice Honda everyone is so Positive and Helpful. That is why I return to this dealership. Both sale and Service. Each time I go to Venice Honda everyone is so Positive and Helpful. That is why I return to this dealership. Both sale and Service. More
by LauraB
Other Employees Tagged: Tyler Dobbins, Andrew Gallegos, Tommy McNeill, Tommy McNeill Jr.
March 26, 2019
Oil change Arrived at dealership for scheduled appointment and was greeted quickly and courteously. Service Advisor Mark was quick to get my information and conf Arrived at dealership for scheduled appointment and was greeted quickly and courteously. Service Advisor Mark was quick to get my information and confirm what I would like completed. Kept me informed on the status of the vehicle and what additional issues should be addressed. Very happy with the service visit. More
by Dean
March 22, 2019
Mark the service teck was very professional, I was late and Mark worked everything out. I looked at the new pilot and was very impressed at the Elite I will buy probably next September on the 201 I was late and Mark worked everything out. I looked at the new pilot and was very impressed at the Elite I will buy probably next September on the 2019's when they go on sale. More
by bob
March 19, 2019
Customer focused - action oriented - time sensitive They did what they said they were going to do in the time they said it would take and charged what they said it would cost. In these times of do much They did what they said they were going to do in the time they said it would take and charged what they said it would cost. In these times of do much mediocrity in customer service - I’m an extremely satisfied customer. More
by Old mcdonald
February 16, 2019
Always Good Service I do all my service at Venice Honda ad they are fair, reliable, consistent, economical and honest. That's all anyone could ask for. Thankful. I do all my service at Venice Honda ad they are fair, reliable, consistent, economical and honest. That's all anyone could ask for. Thankful. More
by JR Nokomis
Other Employees Tagged: Tyler Dobbins, Michael Homer
January 15, 2019
Customer Service I would suggest the service advisor keep the waiting customer updated with the service progress. After waiting 2 1/2 hours, I approached the advisor f I would suggest the service advisor keep the waiting customer updated with the service progress. After waiting 2 1/2 hours, I approached the advisor for an update and told my car was almost ready. 1/2 hour later I saw my car sitting outside and the advisor was nowhere to be found. I approached another advisor who paged my advisor and started my paperwork. After 10 minutes, my advisor appeared and said he had been helping another customer. I just would like to keep updated with the progress and if my advisor needs to go off site to help another customer (which is what he said) he should have advised me, knowing my car was almost finished, and designated another service advisor to follow up with me. This would be good customer service. More
by West Villages customer
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