Marissa Leach | Page 29

After having a bad experience with another car purchase it was a relief to have such a positive experience at Annapolis Subaru! The whole process was smooth and easy. It’s clear that the employees are know it was a relief to have such a positive experience at Annapolis Subaru! The whole process was smooth and easy. It’s clear that the employees are knowledgeable and professional and even laughed at my jokes… that weren’t funny 😂 happy to be part of the Subaru family! More

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Michele and the team are amazing! Couldn’t appreciate them more! They were incredibly helpful and accommodating. Thanks for everything! Couldn’t appreciate them more! They were incredibly helpful and accommodating. Thanks for everything! More

by casey.flynn Verified Customer Verified Customer

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I've been a loyal Annapolis Subaru customer since 2010. I recently purchased a Subaru Crosstrek Wilderness from Annapolis Subaru. Christina Newcomer was the Sales rep who helped me out through the initia I recently purchased a Subaru Crosstrek Wilderness from Annapolis Subaru. Christina Newcomer was the Sales rep who helped me out through the initial portion of the sale. She is a very humble and patient sales rep. She went through ALL the steps necessary in keeping the customer happy from offering drinks, working the sale with the management to showing me around the facility, although I was familiar with the building. BUT I actually learned at least one thing new about the place when she showed me around; and that was the revamped Service Dept drop-off garage. While I was waiting for my pre-ordered Crosstrek Wilderness to arrive, Chris went on vacation and her Management Dept team member, Andre Gayle took the helm while she was away. It so happened that my wife had to take her Impreza up to Annapolis Subaru for service and she happened to see my preordered car in the lot. She inquired about it to Andre and he so graciously passed on the information to her to give to me in steps to procure the vehicle. I emailed Andre and he was very prompt in answering any questions I had in procuring the vehicle. Very pleased! When the day arrived to procure my vehicle, Chris completed her portion of the process and then I guided to see Marissa in the Finance Dept. She is a VERY optimistic and friendly young lady! She basically went over all the additional options in terms of warranties and add-ons flawlessly. She didn't pressure me into buying any of the options, but very well planted a seed in my head to give me time to think about them after departure. I made an appointment with Kayla Gent to return to Annapolis Subaru to go over a brief orientation about the features in the car and answer any questions I have about the functionality of any of the bells and whistles in the Crosstrek. When I met up with her, she too was very patient and humble in answering the few questions I did have for her, although it was her first time giving an orientation on the Crosstrek Wilderness. Overall, it became a great teaching moment for the both of us. After I purchased the Crosstrek, I went online to the Subaru Parts site and ordered mud flaps that just the "Crosstrek" logo inscribed on them. I received an email from the Parts Department manager, Chris Parks telling me that those mud flaps may not fit the Crosstrek Wilderness properly. He kindly offered the "Wilderness" version ones, that I didn't notice on the site at the time. I accepted the order change and thanked him for looking out for me during the transaction. Overall, I'm once again pleased with the overall experience I had and will keep returning to Annapolis Subaru! I wish them all the best in their future endeavors! More

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Excellent people, very helpful getting us everything we needed in preparation for buying another Subaru here again. Great job team! needed in preparation for buying another Subaru here again. Great job team! More

by R&S Verified Customer Verified Customer

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Went with my mom to look at cars. Her lease was up and she was looking at RAV4's, CRV's and Outbacks. She had never owned Honda or Subaru, so after we visited Toyota and Honda, my mom Her lease was up and she was looking at RAV4's, CRV's and Outbacks. She had never owned Honda or Subaru, so after we visited Toyota and Honda, my mom was set on a CRV, but then that changed when we arrived at Subaru She instantly fell in love with 2017 Subaru Outback Touring in brilliant brown. Sophie, Daryl and the team really made the experience smooth and remarkable, and now my mom has her very first Subaru. Sophie took her time explaining every detail from the process and going over car features Great experience and will return and recommend others to come her for business 5/5 More

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Top notch dealership! Chris was great to work with and so was Marissa! Very happy with how everything went at Annapolis Subaru. My new outback is awesome! Just a great exp Chris was great to work with and so was Marissa! Very happy with how everything went at Annapolis Subaru. My new outback is awesome! Just a great experience, no pressure at all. Not like other dealerships. More

by joebird4848 Verified Customer Verified Customer

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My salesperson is absolutely wonderful. No pressure sales and is obviously looking out for the customer’s best interest. This is the second car I purchased from this dealership and the s No pressure sales and is obviously looking out for the customer’s best interest. This is the second car I purchased from this dealership and the same salesperson. More

by double_bb_STEPHENS Verified Customer Verified Customer

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A comfortable experience, not at all pushy, for our first Subaru. Knowledgeable sales staff (Michele), friendly finance team (Marissa), and a top-notch service rep (Shannon). All professionals, and all excel Subaru. Knowledgeable sales staff (Michele), friendly finance team (Marissa), and a top-notch service rep (Shannon). All professionals, and all excellent people. So far, we're quite happy with Annapolis Subaru! More

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Phenomenal service, great atmosphere, and great conversations about my new vehicle’s features and maintenance requirements. Thanks so much for everything! conversations about my new vehicle’s features and maintenance requirements. Thanks so much for everything! More

by cherylscraps Verified Customer Verified Customer

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A pleasure from introduction to signing. Michele and her team gave me the information I needed to put myself in a Subaru. I couldn't be happier. Michele and her team gave me the information I needed to put myself in a Subaru. I couldn't be happier. More

by Daniel Verified Customer Verified Customer

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