Maria Mejia

Glory Nissan responded

We're glad Maria made you feel understood and that your Nissan Rogue was ready at the expected time. Thank you for the five-star rating! Mark Fluker -General Sales Manager

Glory Nissan responded

We're happy Maria took the time to walk you through each step of the service on your Nissan Rogue. Thank you for the five-star rating! Mark Fluker -General Sales Manager

Glory Nissan responded

Your praise for Maria means a lot to our team. We're delighted she makes service visits for your Nissan Rogue a brighter part of your day. Mark Fluker -General Sales Manager

Glory Nissan responded

Congratulations on your new Nissan Kicks! We’re delighted our team exceeded your expectations and helped you with your purchase. Mark Fluker -General Sales Manager

Glory Nissan responded

We're happy you're pleased with our team's care for your vehicle and that you get the chance to connect with Maria face to face. Mark Fluker -General Sales Manager

Glory Nissan responded

We're happy the service on your Nissan Kicks went according to plan and without any issues. Thank you for the five-star rating! Mark Fluker -General Sales Manager

Glory Nissan responded

We appreciate your business, and apologize that your recent visit to Glory Nissan did not meet your expectations. We understand your frustration with the wait time, service cost, and noise level in our sales area. We had unexpected high volume of services that caused a delay with his service. We do our best to accommodate appointments and walk-ins for the service, and some may take longer than others to complete. We strive to keep the total service visit times included the car wash below 1.5 hours. Regarding the cost, the oil service totaled $98 after tax. Since no coupon was presented, the service was billed at the regular rate. We understand that the price was higher than you anticipated and regret that this added to your dissatisfaction. We are addressing the noise level in our sales area. A comfortable waiting environment is important to us, and we appreciate you bringing the loud music to our attention and will look at bringing the volume down slightly. Thank you for sharing your feedback. We take your concerns seriously and will use them to identify opportunities to improve our service scheduling, communication, and customer waiting experience. We appreciate the opportunity to address your concerns and hope to provide you with a better experience on your next visit. Glory Nissan Management

Glory Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Fluker -General Sales Manager

Glory Nissan responded

Hearing that Maria’s friendly, polite care always leaves you happy means a lot to our service department. It’s our pleasure to care for your Nissan Versa, and Maria is ready to assist whenever you return. Mark Fluker -General Sales Manager

Glory Nissan responded

We’re glad we could get you into a new Nissan Kicks when you came in looking for a used vehicle. Knowing you found our team professional and helpful means a lot to us. Mark Fluker -General Sales Manager