Marcos Rodriguez | Page 3

They where very helpful and made sure I was satisfied with my new Ram pickup. They went over every option and gave me a great deal on a fantastic vehicle. I can’t say enough about how the sales staff wan with my new Ram pickup. They went over every option and gave me a great deal on a fantastic vehicle. I can’t say enough about how the sales staff wants you to be happy with your purchase and is available to answer any questions you have. More

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Terrible experience. The Napleton Care package is a scam. It is also compulsory. Sales and Finance informed me that Key replacement is included for lost, stolen, or damaged key fobs. This message did not flo It is also compulsory. Sales and Finance informed me that Key replacement is included for lost, stolen, or damaged key fobs. This message did not flow to the service department. I have made 2 appointments and three trips to service to be told I'd have to pay for the lost key. Ridiculous at best. Sales, and Sales managers NEVER return you calls at this location. STAY AWAY More

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This was a new purchase. Marcos was my salesman. After reaching out to them, proposing a buy or lease with a trade in, NO ONE has responded. The lead sales manager, Steve says if you don’t buy a car from reaching out to them, proposing a buy or lease with a trade in, NO ONE has responded. The lead sales manager, Steve says if you don’t buy a car from me text or email me. Both done! No response. I have visited the dealership twice. Pathetic customer service. If they don’t want to deal just say it! Disgraceful. More

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I am very very disappointed in the lack of service we have received at this dealership after purchasing a previously owned vehicle at this dealership. No one will even return any of my calls. The motto “ have received at this dealership after purchasing a previously owned vehicle at this dealership. No one will even return any of my calls. The motto “the customer comes first” is a joke with this dealership. Cannot emphasize enough my lack of satisfaction with this dealership in general and our sales person Marcos Rodriguez in particular. We were sent our without a second key, no owner’s manual, and tire locks without a tire key and told “give me a call on Monday, and I’ll help figure it out.” Cannot even get anyone to talk with me on the phone. The emergency service line goes to a number out of service. Once you are out of the door, they couldn’t care less about you. Messages go unanswered even when very clear it’s a dissatisfied customer. Go elsewhere!!!!! More

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Nakiesha (phone) 5 star, very polite well spoken answered all questions with no problems Roosevelt (sales) 5 star, would say one of the best I've experienced, fast very fast took care of us with ease W all questions with no problems Roosevelt (sales) 5 star, would say one of the best I've experienced, fast very fast took care of us with ease Will recommend him to our family and friends Were several other people there that were involved in our experience that we dont remember their name and they were all great. More

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Phenomenal experience with great people and great service. Marcos was very knowledgeable and genuinely cared about my time spent and experience with napleton. Thank you to the entire team at Napleton service. Marcos was very knowledgeable and genuinely cared about my time spent and experience with napleton. Thank you to the entire team at Napleton Northlake, you really made buying a car fun. I love my new 2020 Dodge Charger! See you in three years when my lease is due =] More

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Marcos was my salesman at napleton, he was very friendly and honest. It was a great experience buying a new jeep from him. By far the best treatment I've ever received from any car dealership before. and honest. It was a great experience buying a new jeep from him. By far the best treatment I've ever received from any car dealership before. More

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Marcos Rocks Marcos is awesome! Helped me find the Jeep Wrangler I wanted. Patient, honest, knowledgeable and no drama. Thanks Marcos for a great experience! We Marcos is awesome! Helped me find the Jeep Wrangler I wanted. Patient, honest, knowledgeable and no drama. Thanks Marcos for a great experience! We are now a three Jeep family. Also a shout out to Big Mike for his help with all the paperwork. A great experience. More

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Great Team Work! Big shout out to Hensley! Thanks to those great posts on Facebook my son found the Jeep he wanted! Thanks to our Sales person Marcos we learned more a Big shout out to Hensley! Thanks to those great posts on Facebook my son found the Jeep he wanted! Thanks to our Sales person Marcos we learned more about the Jeep brand and it's value. Big Mike thanks for the Financing! Ask for them ?? More

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Another one Go see Marcos and Big Mike for your next vehicle Just bought a truck and bought a charger a year ago and a dart before that. They always treat me lik Go see Marcos and Big Mike for your next vehicle Just bought a truck and bought a charger a year ago and a dart before that. They always treat me like family. More

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