Marcos Perez

Very responsive and super easy to work with. Were honest and kept their word and made the transaction speedy. Were honest and kept their word and made the transaction speedy. More

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Very good but didn't like the add on that it wasn't up front with the price . front with the price . More

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We had had a bad experience at another dealership trying to purchase the same car. This whole experience was night and day different. I started and completed most of the process online. Marcos was extremely to purchase the same car. This whole experience was night and day different. I started and completed most of the process online. Marcos was extremely responsive in answering questions and he and his team went out of their way to make the purchase quick and smooth. And the price originally quoted was the end price, no hassles and no surprises. Picking up the car and finishing the paperwork was very professional, efficient, and even fun—as it should be. Can’t say enough good about Marcos, his team, and this dealership. They even went out of their way to help my husband sign loan papers when he was on a work flight in order to lock in an interest rate deal that was expiring. More

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Marcos was professional and very helpful with my trade in process, I highly recommend Toyota of Gladstone. process, I highly recommend Toyota of Gladstone. More

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Marcos was the best! He was so helpful and answered all of my questions. I would recommend him to anyone who comes to Toyota of Gladstone. He was so helpful and answered all of my questions. I would recommend him to anyone who comes to Toyota of Gladstone. More

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It was nice walking around Gladstone Toyota and was so ease working with Marcos Perez. ease working with Marcos Perez. More

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Professional and no xx! Just smooth and easy the way car sales should be. Not the,hassle and run around I received from other dealerships! Just smooth and easy the way car sales should be. Not the,hassle and run around I received from other dealerships! More

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It was good to till the end when we where talk about it left out hidden charges was not happy about that but overall the car is great .thanks left out hidden charges was not happy about that but overall the car is great .thanks More

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My daughter and myself had a great experience working with Marcos at the Gladstone Toyota dealership! with Marcos at the Gladstone Toyota dealership! More

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Very disappointed. Everything was going swell until we got to the lease/finance part of the deal. We got a great upfront price from this "one price" Toyota dealership. Everything was going swell until we got to the lease/finance part of the deal. We got a great upfront price from this "one price" Toyota dealership. Most all of their C-HRs had a 6.5% discount on them except the one we ended up buying which had 10% off MSRP offer that I could not beat elsewhere on a similar vehicle so we were happy and sat down to do deal. Planned on putting down $15k and financing the rest for a few weeks until the sale of our existing vehicle went through with Carvana. Salesman convinced us to do a lease instead of purchase in order to get extra $2000 discount from Toyota. I specifically asked about any additional fees for the lease and the salesperson said "No" just the doc fee and tax title tag etc, usual customary same as purchase. Later in the finance office I quickly caught the $750 lease origination fee and almost walked out but understood that I was still ahead by $1250 less any transfer fees when buying vehicle outright in a few months as is our plan so still up by $1000. Then as we are declining all the add ons and extended service etc., the finance guy starts explaining how much added benefit we get from leasing instead of purchasing and the extra service and maintenance and all these benefits we will get and starts to ask us to sign on the bottom line after showing us our reasonable $202 monthly lease payment. I asked to see the whole contract so I could see the final purchase numbers, lease buyout numbers, etc and he said it was all on the computer and proceeded to scroll through the numbers. As he scrolls I see a number, $1853 that I didn't recognize and I said "what was that?" and pointed at the number on the screen as he scrolled it off the top of the page. Then he scrolled it down and as I pointed at it he scrolled it off the bottom of the page. Then he scrolled it back up off the top of the visible page again. It was like a sitcom or a cartoon. Did he think he was hiding it by swiping up and down off the page after I had already caught it. I think the comedy of it all actually helped quell my temper just enough to prevent me from just ripping up the paperwork on the table and storming out. Turns out he had included an $1853 additional service package without us agreeing to it and simply told us that it was the benefit of having the lease. I felt like he was literally trying to pick my pocket with a smile. I felt like pulling my pepper spray and spraying him in the face right then and there because he was literally trying to take money from us and then hide it when caught. I finally made him scroll to the exact number and he finally confessed that it was a special service plan for an additional $1853 and that it was optional. Pretty sure he could sense my boiling anger and contained rage and he quickly revised the numbers and got us out of there. He was xxxxxx that he had to stay after hours and didn't get to put that extra $200 commision in his pocket for selling that overpriced unnecessary plan in the sleazy manner he intended to sell it. No, not sell it, just include it and take it from us. The only bad thing I had read about this dealership was that they try to get you on the back end, and boy were they right. Happy with my particular deal but only because I caught them and didn't lose my $1853, and not at all happy with the experience. Good deals can be had here, but watch your back, and your front, and both of your sides. Don't let your guard down for a second. More

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