Marcin Paluch | Page 5

I could not be happier with the service I receive at Capistrano Mazda. It’s very simple to schedule/change an appointment by phone. The service center is often very busy, but it never feels chaotic—ever Capistrano Mazda. It’s very simple to schedule/change an appointment by phone. The service center is often very busy, but it never feels chaotic—everything is VERY well-organized. From the moment you pull in, you are greeted, and they show you exactly where to put your car. You’re then escorted to a service rep for check-in who goes over the reason for your visit and they listen carefully to all of your concerns. I find all the reps here to be personable, professional, and thorough. The waiting area is newly remodeled, comfortable, and socially distanced. There’s a strong WIFI connection and a standing “plug-in” bar with a couple of stations, so you can get work done while you wait. The reps maintain communication with you, sharing the results of any diagnostics and the service team’s recommendations for action. On my last visit, they even sent a short video to my phone showing my car in the bay. (Tbh, I wasn’t really sure what to do with that, but I’m sure some drivers would appreciate that...) When the work is done, a rep will go over in detail all service that was performed on the car (and what wasn’t) and show you where it is itemized on the bill. They provide you with a very detailed paper record and suggest a date/mileage reading for your next service visit. The only thing I really can’t speak to is the pricing, because this is my only car and I only have it serviced here, so I don’t have anything to compare it to. You can be confident that you’re getting quality here though. Highly recommend. More

by TDIPOC Verified Customer Verified Customer

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This place is amazing! They are a bunch of great guys running this business. If you're looking for a stress free and smooth purchase then you need to go here. Ask for Marcin, he's been so great ever sinc running this business. If you're looking for a stress free and smooth purchase then you need to go here. Ask for Marcin, he's been so great ever since. He does everything to make his clients feel comfortable and happy. I would definitely recommend them. More

by gievinc Verified Customer Verified Customer

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Overall great experience buying my MX-5 specially Marcin's approach. He did a great job making the experience easier. I did forgot to ask if I qualify for Mazda's military discount but that was my fa Marcin's approach. He did a great job making the experience easier. I did forgot to ask if I qualify for Mazda's military discount but that was my fault. Finance guy got a bit pushy on selling extra stuff but I understand its his thing but asking one time is more than enough, besides that he seem like a nice guy. More

by ICS Verified Customer Verified Customer

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Marcin and AJ made the process so easy! They answered all my questions, listened to what I wanted, and explained everything. Marcin was easy to reach and even delivered the car for me. Next time I need all my questions, listened to what I wanted, and explained everything. Marcin was easy to reach and even delivered the car for me. Next time I need a car, they will be my first call More

by 3mpearce Verified Customer Verified Customer

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We had a great experience. Marcin was very helpful and did everything to ensure we got what we wanted.. This is our second car that we have worked with Marcin on and if he’s still available in 3 years wil did everything to ensure we got what we wanted.. This is our second car that we have worked with Marcin on and if he’s still available in 3 years will seek his help again. More

by martinezbkm1996 Verified Customer Verified Customer

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I love this dealership! Excellent service and environment. You dont have to wait too long but it's still a nice place to wait! Thank you! environment. You dont have to wait too long but it's still a nice place to wait! Thank you! More

by andrewvincentwatson Verified Customer Verified Customer

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We just purchased a 2018 Mazda CX-9 CPO from Capistano Mazda. It was a great experience. Marcin and Whitney really took care of us. No pressure from either of them. they were very informative and answered Mazda. It was a great experience. Marcin and Whitney really took care of us. No pressure from either of them. they were very informative and answered all our questions. More

by bobamigoprint Verified Customer Verified Customer

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Excellent support through the process by the sales rep Marcin Palach. AJ in finance was very efficient in the handling of the paperwork and the questions about the finance options Marcin Palach. AJ in finance was very efficient in the handling of the paperwork and the questions about the finance options More

by Dmack Verified Customer Verified Customer

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This is my 2nd time doing business with Capistrano Mazda. They never fail to give a great service. Marcin is always my go-to whenever I need assistance. He is very accommodating and knowledgeable. I would l They never fail to give a great service. Marcin is always my go-to whenever I need assistance. He is very accommodating and knowledgeable. I would love to recommend Mazda to my co-workers and friends. More

by Geraldine T Verified Customer Verified Customer

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I would describe the process of purchasing my CX-3 at Capistrano Mazda as well as working with Rick Katz to be positive. Rick was professional and knowledgeable and beyond my expectations to fulfill pers Capistrano Mazda as well as working with Rick Katz to be positive. Rick was professional and knowledgeable and beyond my expectations to fulfill personal requests. I would not hesitate to return to this dealership and recommend my friends to see Rick. More

by risa.koppel Verified Customer Verified Customer

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