Marc Bales
Marc Bales at Lexus of Chattanooga
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Marc Bales

Lexus Master Certified Sales and Leasing 423-499-9095

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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5.0
224 Reviews

I’ve been around cars my whole life. My father had his own dealership for over 30 years. The main thing he taught me was to be honest and to treat the customer like family. I’ve never forgotten those words and have always taken care of my customers.

Dealership Experience

4 yrs, 9 mos

Industry Experience

25 yrs, 9 mos

Specialties & Trainings

Finance Manager

Lexus

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5.0

224 Reviews

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224 Reviews of Marc Bales

September 17, 2024

Dealership Rating
Employee Rating

Very fast and efficient-follow up service is the best and the service dept is always friendly and accommodating More

by doverchris2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Platt

Sep 23, 2024

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our service team. Providing fast, efficient service and friendly, accommodating care is always our top priority at Lexus of Chattanooga. We’re glad our follow-up stood out to you, and we can’t wait to welcome you back next time. If there’s anything else we can do for you, don’t hesitate to reach out! Safe travels and thank you again for choosing us.

September 12, 2024

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Everyone is polite and very willing to help with even the silliest questions. The fact that they have someone to handle every aspect of your car. And will be there to support you and help you. I would buy f More

by clpg91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 16, 2024

Lexus of Chattanooga responded

Thank you for your fantastic feedback! We’re so glad to hear that our team’s politeness and willingness to assist with every question, no matter how small, made a positive impression. It’s great to know that you appreciate having dedicated support for every aspect of your car. We’d be thrilled to help you again in the future. Thank you for considering us for your next purchase, and if you need anything else, don’t hesitate to reach out!

September 07, 2024

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Working with this dealership was the most enjoyable dealership I’ve ever worked with on purchasing A vehicle. The entire staff from the sales team to the finance department to the managers nothing but More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Emerson, LaTonya White , Josiah with finance dept. fantastic

Sep 10, 2024

Lexus of Chattanooga responded

Thank you so much for your kind words! We are beyond thrilled to hear that you and your wife had such an enjoyable experience with us here at Lexus of Chattanooga. It truly means the world to us that you traveled 250 miles to work with our team, and we’re honored to have earned your trust. Our entire staff, from sales to finance and management, strives to make every experience as welcoming and seamless as possible, and it’s wonderful to hear that came through during your visit. We can’t wait to welcome you both back for future purchases! Safe travels, and thank you again for choosing us!

August 01, 2024

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Employee Rating

Excellent service during the entire process of finding the exact car of my dreams. I would highly recommend the dealership for your next purchase. More

by Hawkinsp54
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ralph Paty

Aug 05, 2024

Lexus of Chattanooga responded

Thank you for your fantastic feedback! We’re thrilled to hear that you had an excellent experience finding your dream car. Your recommendation means a lot to us. We look forward to assisting you with any future purchases!

July 21, 2024

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Fantastic experience with an out of state / online transaction for the most part. Shopping around and given the runaround about pricing on the specific vehicle - they hit it out of the park. Contacted More

by camaroguy72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Emerson, Madison Messer

Jul 25, 2024

Lexus of Chattanooga responded

Thank you for your fantastic review! We’re thrilled to hear that your out-of-state and online transaction went so smoothly and that Madison and Marc were able to provide you with exactly what you needed. It’s wonderful to know that their efforts made the travel worthwhile and that you had a top-notch experience with us. We truly appreciate your kind words and look forward to assisting you in the future. Thanks for choosing us!

June 21, 2024

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We simply can't give enough accolades to Marc Bales, Justin Hendricks, and entire team at Lexus Chattanooga. We will definitely be repeat customers. It was a seamless transaction and we love the LX 600! More

by diane swofford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick

Jun 24, 2024

Lexus of Chattanooga responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Marc Bales, Justin Hendricks, and the entire team at Lexus of Chattanooga provided you with such an exceptional experience. It's fantastic to know that your transaction was seamless and that you're enjoying your new LX 600! Your accolades mean a lot to us, and we truly appreciate your loyalty as repeat customers. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again!

June 18, 2024

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Lexus of chattanooga wasn’t the only dealership o visited but was by far the best!!!! Marc was amazing!! Very helpful, respected my time, very friendly and listened to my needs! You don’t get a salesman like More

by Annette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Emerson, Justin Hendrick

Jun 24, 2024

Lexus of Chattanooga responded

Thank you so much for your fantastic feedback! We're thrilled to hear that Marc and our team at Lexus of Chattanooga provided you with such an exceptional experience. It's wonderful to know that Marc was helpful, respectful of your time, friendly, and attentive to your needs. We're delighted that you left with your dream car and a smile on your face! Your kind words mean a lot to us, and we truly appreciate your recommendation. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

June 16, 2024

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Employee Rating

The best carb buying experience we’ve ever had. Clear. Responsive. Did exactly what they said they would do. I character and high integrity. Look forward to buying from Marc and Lexus of Chatt agai More

by johnbyers1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 17, 2024

Lexus of Chattanooga responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with Marc and Lexus of Chattanooga was the best car buying experience you've ever had. Providing clear communication, responsiveness, and integrity is at the core of what we do, and we're delighted that we could exceed your expectations. We appreciate your trust in us, and we're honored that you look forward to buying from us again. Thank you for choosing Lexus of Chattanooga, and we can't wait to assist you with your next purchase!

June 15, 2024

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Employee Rating

Marc was great to work with, and always available if I had any questions. He made sure I received the exact RX350 Hybrid that I wanted. I would highly recommend Marc to any of my friends. More

by sford815
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick, Madison Messer , Josiah Sadek

Jun 17, 2024

Lexus of Chattanooga responded

Thank you for your glowing review! We're thrilled to hear that Marc provided you with exceptional service and ensured that you received the exact RX350 Hybrid you wanted. We take pride in delivering personalized service and making sure our customers' needs are met, and it's wonderful to know that Marc went above and beyond to assist you. We truly appreciate your recommendation, and we'll be sure to pass along your kind words to Marc. Thank you for choosing Lexus of Chattanooga, and if you or your friends need anything in the future, Marc and our team will be here to assist.

June 15, 2024

Dealership Rating
Employee Rating

Impressive helpful organized great salesman patient located car good deal purchase respectful Mark great salesman More

by kornerkutters
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jun 17, 2024

Lexus of Chattanooga responded

Thank you for your fantastic review! We're delighted to hear that your experience with Marc was impressive, helpful, and organized. We pride ourselves on providing excellent customer service, and it's wonderful to know that Mark exceeded your expectations. We're glad he was patient, located the perfect car for you, and ensured you got a great deal. Your satisfaction is our priority, and we're thrilled that Mark was respectful and made your purchase experience a positive one. Thank you for choosing Lexus of Chattanooga, and if there's anything more we can do for you, please don't hesitate to reach out.

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