Mack Butler | Page 30

This was a terrible service experience. I dropped my car off due to an issue with the battery. I asked that they test the battery and scan to make sure there wasn’t anything else wrong with it. I was later off due to an issue with the battery. I asked that they test the battery and scan to make sure there wasn’t anything else wrong with it. I was later advised that the battery was fine, but the alternator was “shot” and needed to be replaced. I was told that it should be ready to pick up on Friday. I called multiple times on Friday to see if it was ready. At the end of the day, I was told that the part was ordered and wouldn’t be here until the following week. They said the part should be here on Wednesday, and that the installation could possibly be completed that afternoon, but more likely on Thursday. I stopped by on Wednesday morning to get something out of my car and was able to confirm that the part had arrived. I called a couple of times on Thursday afternoon and was then told that it was not done and that they hoped to have it completed on Friday. I advised that I was that I was leaving town Friday afternoon and had to have the vehicle back for my wife while I was out of town. On Friday I didn’t hear anything back until I called around 4:00. I was then told that my car was ready to pick up and that it turned out to be a bad battery and that the alternator was fine. They replaced the battery at no charge. However, that was the very reason that I brought it in, in the first place. We then had to wait two weeks for an alternator that wasn’t even needed. I was also told multiple times that there were currently no loaner cars available. Going two weeks with one car, with two parents working in different cities and two kids who have school and doctors appts was very frustrating, especially when we found out that that there was nothing wrong with the alternator after all. More

by Chad72 Verified Customer Verified Customer

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Excellent customer service always!!!Service with a Excellent customer service always!!! Service with a Smile!!! Worth the drive from VB to Fayetteville!!!! Excellent customer service always!!! Service with a Smile!!! Worth the drive from VB to Fayetteville!!!! More

by CARESSA0921 Verified Customer Verified Customer

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Once I figured out how to make an appointment (I did it online, because I tried calling and never got a call back), I left my car with them and they said what I was having done might take 2 to 3 hours. An online, because I tried calling and never got a call back), I left my car with them and they said what I was having done might take 2 to 3 hours. An hour later, they called and my car was ready. The price was about $50 more than the quote that I received (I had quite a bit of maintenance done). But, everything is working great and the car is running good. I also liked how clean everything was at the service area although I didn’t stay there long. More

by rusrob519 Verified Customer Verified Customer

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They did the work they said they’d do & charged what they said they would charge. said they would charge. More

by DGCOWELL2 Verified Customer Verified Customer

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Helped us at last minute so we could get home to Fort Smith and helped us alot Smith and helped us alot More

by GB1458 Verified Customer Verified Customer

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Terrible service!!! Mack or Mike in the service department told me that I would have to “figure it out for myself” in terms of transportation when my brand new 2021 broke down for the SECOND time w department told me that I would have to “figure it out for myself” in terms of transportation when my brand new 2021 broke down for the SECOND time with less than 3K miles. No loner car or rental car was offered. Dropped it off Saturday morning, and I had to call them on Wednesday the next week for a diagnosis/timeline, which they said they would call me back that day. They never did. Waited until the following Monday with still no call back. Ended up calling the sales manager and then someone finally called with a diagnosis/ timeline. The “Crain Commitment” they sell is a bunch of BS!! More

by AA174 Verified Customer Verified Customer

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It was clean and inviting. The hours are great for me because you guys are open later for service. because you guys are open later for service. More

by Marty Verified Customer Verified Customer

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Was given time of 3:00 for recall part appt. I arrived 2:45 was told it would take approx 30-45 minutes from time car pulled in. I was finally back into my care at 4:30. Seems a little longer then estimat 2:45 was told it would take approx 30-45 minutes from time car pulled in. I was finally back into my care at 4:30. Seems a little longer then estimated 30 - 45 minutes. No one updated me on the delay or reason which would have been appreciated. The gentleman at the desk was polite but keeping this customer updated on delays would have made this rating a 5. More

by patri Verified Customer Verified Customer

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Great service from the front desk. Worked with my very difficult schedule on short notice. difficult schedule on short notice. More

by JEFF@GATLINBURGHOMES.COM Verified Customer Verified Customer

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Service began promptly at the appointment time and was completed within the time estimated. Waiting area was comfortable, with free WiFi completed within the time estimated. Waiting area was comfortable, with free WiFi More

by X3JONSES Verified Customer Verified Customer

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