MICHAEL WAYNE DERBY | Page 3

All employees were very polite and were all were will to help or answer any questions. Waiting lounge was very clean and offered plenty seating help or answer any questions. Waiting lounge was very clean and offered plenty seating More

by ANGELO18 Verified Customer Verified Customer

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Everything was great they took care of me right away And they did the right service that I wanted And they did the right service that I wanted More

by MUSALLETRAM Verified Customer Verified Customer

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I worked with Michael and he was extremely helpful and efficient. He explained to me the process from start to finish and everything happened as he laid out for me. I am a director of customer success and efficient. He explained to me the process from start to finish and everything happened as he laid out for me. I am a director of customer success and I highly value customer service and I would say this is a primary reason I purchased a BMW in the first place. I’ve never been disappointed and I very much appreciate it working with Michael and I would absolutely request him in the future. More

by KIMBERLYERINLACKEY Verified Customer Verified Customer

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My representative, Michael, was incredibly helpful and went above and beyond to keep me updated on the progress of my service. He was absolutely wonderful to work with and the only positive part of my exp went above and beyond to keep me updated on the progress of my service. He was absolutely wonderful to work with and the only positive part of my experience. I came in for an oil change and wash with a 1p appointment. When I called I was told this would take around an hour to complete, so I decided to wait at the dealership. I waited over 3.5 hours! The issue as I was told was that one of the care washes was broken, so I was in queue for the wash. After 3.5 hours, I was expecting my car to be spotless, but there was still noticeable dirt on the exterior. Worst of all, the interior was dirtier than when I dropped it off. The floors were vacuumed, but the technician left grease marks in several areas on the leather and it looks like wax was dripped on the cup holder and console. I literally had to have it cleaned again. Very disappointing for a “luxury” car dealership. More

by PaulaM Verified Customer Verified Customer

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Very professional and thorough. My only wish was that wait times for service were not so long. My only wish was that wait times for service were not so long. More

by LISA@LISASPARKSREALESTATE.COM Verified Customer Verified Customer

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My BMW service advisor Michael Derby made an unfortunate recent issue with my 5 Series so much more “bearable.” He really stepped up to take care of everything I needed! The service dept corrected my issue recent issue with my 5 Series so much more “bearable.” He really stepped up to take care of everything I needed! The service dept corrected my issue and had my car back on the road swiftly. More

by TLCSMOM8194 Verified Customer Verified Customer

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Great service. Communication was timely and very descriptive. Would recommend to others anytime for service Communication was timely and very descriptive. Would recommend to others anytime for service More

by MICHAELMIRANDA14 Verified Customer Verified Customer

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Very good work and it was done in a timely manner. Happy i brought it in Happy i brought it in More

by KALEB021 Verified Customer Verified Customer

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Dealership was able to fully accommodate my service request that was made on short notice request that was made on short notice More

by MICHAEL.BELLOMO Verified Customer Verified Customer

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Good service and my vehicle was done ok a timely manner. Happy i choose Bmw of tampa Happy i choose Bmw of tampa More

by KALEB Verified Customer Verified Customer

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