Luis Valdez | Page 23

AC issues resolved expeditiously - kudos Luis, Jeff and Brandon made sure I was taken care of and that repairs were executed efficiently! Kudos Luis ensured I was setup with a loaner and com Luis, Jeff and Brandon made sure I was taken care of and that repairs were executed efficiently! Kudos Luis ensured I was setup with a loaner and communicated repair progress and completion efficiently, Jeff ensured my repairs were covered by my extended warranty to save me money, and Brandon helped set up my appointment and followed up with me to ensure I was satisfied after the work was complete! The dream team More

by LATIESHA87 Verified Customer Verified Customer

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Good experience Good experience, timely service, professional, even test drove a Trax. Will continue to use Jim Ellis for my service needs for my Malibu. Thank you. Good experience, timely service, professional, even test drove a Trax. Will continue to use Jim Ellis for my service needs for my Malibu. Thank you. More

by jomer92 Verified Customer Verified Customer

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First service for new 2017 Equinox This was my first appointment for my new 2017 Preowned Equinox and it was exceptional. I got there 15 minutes early and they checked me in right away This was my first appointment for my new 2017 Preowned Equinox and it was exceptional. I got there 15 minutes early and they checked me in right away. I was in and out within 1 hour. Great service. More

by HappyCustomer Verified Customer Verified Customer

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Smooth Oil Change Recently had my 2018 Silverado serviced at Jim Ellis and it went smoothly. No complaints about service, oil change was completed in a timely manner. Recently had my 2018 Silverado serviced at Jim Ellis and it went smoothly. No complaints about service, oil change was completed in a timely manner. More

by EVBarnes Verified Customer Verified Customer

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Got my car serviced Luiz was great took care of the problem with my car.Gave me a loaner car and called later in the afternoon it was ready,and told me i can pickup my ca Luiz was great took care of the problem with my car.Gave me a loaner car and called later in the afternoon it was ready,and told me i can pickup my car More

by CHUTCH42 Verified Customer Verified Customer

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The Best In May I got a Chevy Equinox and needed to find the place where I would regularly get it serviced. I knew right away that I was going to use Jim Ellis In May I got a Chevy Equinox and needed to find the place where I would regularly get it serviced. I knew right away that I was going to use Jim Ellis. I have quite a few friends that have brought cars from them and had service done on those vehicles and they were pleased. Can I say that I'm pleased too. The customer service is the best in the business. They haven't taken too long to get to my car for service and if they know it's going to take a while, well you can borrow a car from them or go next door and get a car from Enterprise that they pay for. Can't say enough good things about Jim Ellis. All I can tell you is to try it out yourself. More

by TheMartins1998 Verified Customer Verified Customer

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Great service as always Great hustle by all who helped. Called when ready and had truck looking good when I picked up the vehicle. Will alway be back here for service. Than Great hustle by all who helped. Called when ready and had truck looking good when I picked up the vehicle. Will alway be back here for service. Thanks Jim Ellis team... More

by bconnors0723 Verified Customer Verified Customer

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Bad, The worst experience I had with Jim Ells Chevrolet I have 2016 SIlverado that was stalling. I took it in on a Thursday. The tech stated they would call me before the end of the day, He didn't call me u I have 2016 SIlverado that was stalling. I took it in on a Thursday. The tech stated they would call me before the end of the day, He didn't call me until Monday of the following week. He then tells me that I need a $4500 new transmission. He said there was some internal damage in my transmission. I asked how does a transmission go out on a 2016 Silverado and he says because I have a 100,000 miles on the vehicle. I say, "That means that Chevy Silverados are only good for 100,000 miles?" He stuttered for a bit and continued on with how much I had to pay ($158.00), never answering my question. He didn't give me any additional options or tell me anything help. When I pick up my car, I take it to another Chevy dealership and they looked at it and did a transmission fluid flush and change and then says the fluid needed to be change. I was shocked. I payed $185.00 just for that. From now on I will take my trucks elsewhere for servicing. More

by DERRICKCMOORE Verified Customer Verified Customer

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Luis gets 5 Stars!! Luis makes the Jim Ellis experience exactly what the company wants to customer feel. He is knowledgeable, pleasant, and most importantly, he kept me Luis makes the Jim Ellis experience exactly what the company wants to customer feel. He is knowledgeable, pleasant, and most importantly, he kept me informed during the entire process. I’m a long standing customer and I’ve had the same experience with Brandon and Vladimir. It’s why I keep coming back. I drive past another Chevrolet dealership to get to Jim Ellis. More

by MHMSPINE Verified Customer Verified Customer

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I need to take my truck back. I have a Platinum Dealer Membership for tires and wheels in my new truck. I took my truck originally to have a new tire installed. Now, I have to tak I have a Platinum Dealer Membership for tires and wheels in my new truck. I took my truck originally to have a new tire installed. Now, I have to take my truck back. because the Tire Monitor Service message now is showing in my truck. This should have been checked when the new tire was installed. Now, I have to take time off from work again, to take my truck back to have them check the message Tire Monitor Service. The Technicians need to make sure they checked that everything is good to go. So frustrated that I have to take more time to take the truck back. It could have been all fixed and taken care of one trip. More

by GUTIERREZLIZA767 Verified Customer Verified Customer

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