Luis Castillo
Luis Castillo at Hemborg Ford
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Luis Castillo

Service Advisor

Hemborg Ford

1900 Hamner Ave
Norco, CA 92860

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3.5
34 Reviews
3.5

34 Reviews

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34 Reviews of Luis Castillo

July 09, 2024

Dealership Rating
Employee Rating

Service dept. manager Robert is not very customer service oriented and is very inconsiderate. He refused to service my vehicle and was very rude. My vehicle had More

by lilmama
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Robert Quintero , Rudy Perez was amazing (sales)

Jul 12, 2024

Hemborg Ford responded

Thank you for sharing your feedback with us. We understand your experience and concerns, and we appreciate you highlighting both positive interactions with Rudy and areas for improvement regarding customer service. Your feedback is valuable, and we strive to continuously enhance our customer experience. If you wish to discuss your experience further, please feel free to reach out to us directly. Thank you. Sincerely, The Hemborg Ford Team

March 03, 2024

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Employee Rating

Had my wife’s f-150 truck engine leak fixed here under warranty.My service consultant (Luis Castillo) helped me out to fix the problem. He setup a rental car for us while the truck’s being worked on for a More

by Alfred29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2024

Hemborg Ford responded

Thank you for leaving us this great review, Alfred! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Hemborg Ford Team

December 22, 2023

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Employee Rating

Luis is always friendly and professional. He’s been doing my sevice write ups for the past 5 yrs, and it’s very attentive to what issue or sevice I’m asking to be done. He updates me with an More

by rtbuhrman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Mendiola

Dec 28, 2023

Hemborg Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

July 31, 2023

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I’m the past, service was a challenge to schedule and the timing uncertain. But this time, Luis was great, my truck was serviced same day, finished before noon. Their shuttle service was great, so I am grea More

by timinoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

timinoc responded

Thank you Hemborg Ford for great service!

May 05, 2023

Dealership Rating
Employee Rating

I will never take my car here again they never called me with updates all you get for at least 6 days are the run arounds Trust me this place sucks More

by Eagles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

April 09, 2023

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Employee Rating

Friendly environment and staff with knowledgeable technical team making the car repairs a pleasant experience... More

by HRMALAKLOU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

February 10, 2023

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The absolute worst experience I have ever had. I dropped off my 2014 Ford Focus on Wednesday morning, in which he told me that they were busy and he wouldn't be able to take care of it until Frida More

by kyleurbatsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 21, 2023

Hemborg Ford responded

We acknowledge your review and are currently looking into the events you've detailed. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

January 28, 2023

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Luis did a terrific job. He was attentive to my needs and made sure my vehicle got the service it needed. Thanks again More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2023

Hemborg Ford responded

Omar, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Luis does for Hemborg Ford and our customers. Hope to see you again soon! Sincerely, The Hemborg Ford Team

September 16, 2022

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Everyone was nice got the car back on time can’t wait to go back again More

by rudy1611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2022

Hemborg Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Hemborg Ford Team

September 03, 2022

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Employee Rating

Had a recall on my Expedition was told would be done in 2 days. Told them I absolutely had to have it the next day because I was going to work. Day two no call so I had to call them. Of course it wouldn’t be More

by Boatroper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 09, 2022

Hemborg Ford responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Robert Quintero, Service Manager robertquintero@hemborgford.com

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