Lou Knizek

Great customer service and did not have to wait very long for services. Even offered Lyft services. for services. Even offered Lyft services. More

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I was able to get an appointment in a reasonable time frame. Service was quick and courteous. frame. Service was quick and courteous. More

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Biggest frauds BEWARE CRIMINAL BEHAVIOR. I have ever seen. My wife brought her car in fr an oil change during inspection they sent her A set of pictures and a bill for over $830 for what t I have ever seen. My wife brought her car in fr an oil change during inspection they sent her A set of pictures and a bill for over $830 for what they called rodent damage to the exterior rubber on a battery harness wasn’t really 100% sure why the bill was so much declined the work picked up the car and asked for an estimate so that we could see what the charges were for because all it told us was 830 some odd dollars well when she got her estimate it contained no parts numbers just to charge for over $460 for the part and 2 1/2 hours of labor at almost $365 totaling $832 and some change she was was made to wait for the estimate as apparently the service writer let her know that he was new didn’t like their systems and was used to CDK not really something you need to share with a client but nonetheless she sat there and waited and she could not get an itemized bill, a breakdown of what it needed apart ID number or anything so she left we took the vehicle to another shop that informed us showed us actually online that directly from Kia the part that they wanted to charge over $400 for had a cost from Kia of $85.93 The guy replaced the part in 14 minutes. It was three bolts and a snapping and showed me in the book where it calls for .4 hours. I am turning all of this documentation over to the Arizona Attorney General‘s office for inspection. This is 110% fraud is things that I would consider everybody in the public should know and I would hope that the attorney general‘s office comes in and shuts them down because there’s somebody sitting in an office somewhere telling people to do this. This guy’s been there for a very short period of time and was probably told this is what you’re gonna charge for this or maybe not maybe he was 100% a scammer himself and the dealership doesn’t know anything about it I don’t really care. I don’t care if it was a man a woman, a kid an elderly person nobody should be charged eight times what somebody else would do it for and that included the part I am looking into how to contact Kia corporate about this because the vehicle was under factory warranty. I understand if it was rodent damage that wouldn’t necessarily be covered, but at this point, I don’t trust them as far as I could throw them and I’m willing to bet this is not the first second third or 20th time they’ve done this to somebody they had this down they had a script. They knew what to say how to say, and when to say it, they declined, giving a printed out receipt with a breakdown of costs that were declined. I have never taken my car to a dealership, let alone a factory store and not received a complete print out with Van miles and breakdown of charges for items I did purchase and recommended items in the cost of those items, but in the end when they handed her something that looked like it should’ve been printed on a Excel spreadsheet and not an actual RO from a real service department for a ““ factory store is ridiculous. They tried to take advantage of her as a woman and realistically at one point they had even mentioned that it was a must fix. Have to do it know if sands or butts because it was dangerous now everybody has their opinion and that’s fine but when you use words like that and then charge somebody as much as they tried to charge her and us it’s repugnant. I truly hope that this goes to 1 million people and nobody ever has a situation like this and if you paid for a very large service bill from them, you might want to check it out have a second opinion and make sure that they didn’t take advantage of you like they try to take advantage of us if there was a way to give zero stars, I would realistically I hope that I can get one of those news channels to come in with their fake cars and the little old ladies and they can catch these guys on film doing what they did to my wife! And though I noticed, you’ve never responded to any of your poor reviews on Dealer Rater please do not rea More

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