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18 Reviews of Lou Defranco
Verified Customer
June 08, 2026
I can’t say enough good things about Lou DeFranco. He went above and beyond in every possible way to make sure I was taken care of. He was patient, attentive, and genuinely kind—not just doing his job He went above and beyond in every possible way to make sure I was taken care of. He was patient, attentive, and genuinely kind—not just doing his job, but truly caring about my experience and making sure everything was handled smoothly and correctly. It’s rare these days to find someone who treats customers with that level of respect and effort, but Lou absolutely does. He made what could have been a stressful situation feel easy and reassuring. His professionalism, knowledge, and kindness stood out at every step. Because of him, I wouldn’t even consider going anywhere else. Lou sets the standard for what customer service should be. Five stars doesn’t feel like enough—he deserves more. More
by Trishee0828
Other Employees Tagged: Kellayne Fernandes, Sandra Minelli , Lou Defranco
March 28, 2026
Since I started taking my car to Ocean Honda, I haven't even considered taking it anywhere else. The service and genuine hospitality provided by Lou DeFranco and Jay Zimbram are so impressive. even considered taking it anywhere else. The service and genuine hospitality provided by Lou DeFranco and Jay Zimbram are so impressive. More
by CHIP.JOHNSON
Other Employees Tagged: Jason Zimbran
February 02, 2026
Never have any problems take me right away do what needs to be done then I'm out to be done then I'm out More
by GREGHAY1029
Other Employees Tagged: Dan Gilbrook, Bassam Eskaf
January 19, 2026
Ben Ellis was very helpful and informative. He made sure my car was taking care of and was done in an appropriate timeframe. He made sure my car was taking care of and was done in an appropriate timeframe. More
by DRUSCIO8
Other Employees Tagged: Danger Fully, Bassam Eskaf , Benjamin Ellis from the service department.
January 04, 2026
Thank you so much for my change oil appoitment. Max, the advisor, did a great job. Thank you. Max, the advisor, did a great job. Thank you. More
by mlks
Other Employees Tagged: Kellayne Fernandes
November 15, 2025
Extremely happy with the service and the way I was treated. Would highly recommend Hanover Honda treated. Would highly recommend Hanover Honda More
by DEBRALIBBY
Other Employees Tagged: Kellayne Fernandes
October 10, 2025
It was a fabulous experience! Each Representative was professional! Lou Defranko is outstanding person who made this place perfect! Each Representative was professional! Lou Defranko is outstanding person who made this place perfect! More
by mlks
Other Employees Tagged: Kellayne Fernandes , Carly Poh
September 28, 2025
Very good salesman with a lot of knowledge about his vehicles. Highly recommend working with him to purchase a vehicle! vehicles. Highly recommend working with him to purchase a vehicle! More
by BobbyCas
Other Employees Tagged: Bridgette Gentile, Jason Zimbran, Nick Smalarz, Sandra Minelli, Aaron Pincus , Mike Beamer
September 19, 2025
Great service from start to finish. My salesman went above and beyond to make sure I was happy with my Honda CRV My salesman went above and beyond to make sure I was happy with my Honda CRV More
by mason_ashley
Other Employees Tagged: Danger Fully, Bassam Eskaf
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