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Loosmane Dessources

Overview Reviews (123) Inventory (288)

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Loosmane Dessources

Loosmane Dessources | Page 13

Sales Consultant

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Goal is to deliver above customers expectations while creating the best possible experience!!!! Best in the business, where the customer truly comes first….

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4.8

123 Reviews

Goal is to deliver above customers expectations while creating the best possible experience!!!! Best in the business, where the customer truly comes first….

Overview Reviews (123) Inventory (288)

Dealership Experience

5 yrs, 5 mos

Specialties & Trainings

TOYOTA SAFETY SENSES

Certificate on all New & Certified pre-own Toyota

4.8

123 Reviews

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123 Reviews of Loosmane Dessources

October 23, 2021

Dealership Rating

Employee Rating

Great experience, awesome staff. Would definitely recommend to friends & family . Great environment, great prices for the vehicles they offer!! recommend to friends & family . Great environment, great prices for the vehicles they offer!! More

by Loosdexplorer

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Oct 25, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 23, 2021

Dealership Rating

Employee Rating

The man who sold me the car was very nice, but there were issues with the financing. I ended up paying extra percentage points and the proceeds took almost three hours. By the time I was able to leave, it wa issues with the financing. I ended up paying extra percentage points and the proceeds took almost three hours. By the time I was able to leave, it was dark and the dealership was closing. I was told a bumper had been fixed. It was not and I did not check it. No one walked me through the buttons or told me how to make things work or helped me set up a phone etc. I’ve had that kind of service at other dealerships and forgot about it with the hassle of the financing and extra interest I’ll be paying. I’ve had the car for less than two weeks. The brakes are squeaking and a malfunction warning light has been coming on. I have to take it back to the dealership. I am getting a loaner (I pushed for this), but the loaner was supposed to be done tomorrow. Instead it’s been pushed off to Friday and my new car will be there at least over the weekend and possibly longer. It also took several attempts for anyone to call me back. I will say that now after several attempts someone is calling back, but it took a lot of effort on my part to do this. This is not a dealership I’d recommend going to. I will not go there again. More

by K

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Daryl Callahan, Kevin McCarthy

Sep 24, 2021 -

DCH Wappingers Falls Toyota responded

Mrs. Martin, Thank you for taking my call although we weren’t able to speak at length. I’d like to connect to further address your concerns with the transaction. I know there were some complications with the loan process that we weren’t expecting, and this ultimately caused the time spent here to be longer than normal. I am sorry this took place, and I will work hard to try and avoid this type of situation in the future. I’d rather not go into specifics on a public forum, but please be assured that the challenges with your transaction were due to compliance issues with one lender that we couldn’t clear because of reasons that you were made aware of. We certainly did not want to have your interest rate go up or delay the process any longer than expected. I also am aware that you attempted to obtain financing on your own as well, without success. I am glad that my team was able to ultimately assist in finding a bank that worked with us on this! I have spoken with my service advisor, Keith, who is working diligently to resolve any issues with the car that you are having. I am confident this will also be resolved as quickly as possible. We are happy to provide a loaner car, but please understand that this is proving more challenging in today's world. We simply do not have enough cars to accommodate without a few day's wait from time to time, and getting more is not an option with the shortages and production delays from the manufacturers. Thank you again for your business and I hope that in a short time we can re-gain your trust in us as a dealership that values customer satisfaction. Your patience and understanding are greatly appreciated. Respectfully, Daryl Callahan General Sales Manager 845-296-4231 dcallahan@dchusa.com

Oct 04, 2021 -

K responded

I was made aware of the issue after the fact. I also did not attempt to get financing on my own although I certainly should have. I was told I would have a 5.4% interest rate and after sitting for several hours I was told it was changed to 8 something. I could not leave the dealership because my ride had already left. It is now October 4th. I understand waiting a few days to find a suitable car to replace this one and get it repaired but this is now several weeks in and I am still waiting. What is worse is that I was told you would have a car two Thursdays ago and then again Friday and then again Monday. Monday I was offered a pickup truck when I specifically said I needed a small replacement vehicle suitable for a long commute. There are other things that have happened as well, but at your request we can take the rest of the conversation off the public forum. At this point I would still say I would never again buy a car at DCH Toyota. This is a month later and I still have no help getting the car fixed and there were untruths told in several of our interactions including the above statements.

August 18, 2021

Dealership Rating

Employee Rating

The dealership was good, however check out took too long to leave with the car. My agent was excellent, he had a good knowledge oh all cards, I really appreciate him. to leave with the car. My agent was excellent, he had a good knowledge oh all cards, I really appreciate him. More

by RHINOWR73

Verified Customer

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin McCarthy , Wilfrin Quezada

Aug 19, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience at our dealership! We hope to see you again in the future!

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