Lolita Cook | Page 20

I was in this dealership 2 years ago and explored purchasing a Volvo vehicle but chose a different vehicle brand and dealership. I quickly ran back to Volvo of Lisle for the car I should have orgini purchasing a Volvo vehicle but chose a different vehicle brand and dealership. I quickly ran back to Volvo of Lisle for the car I should have orginially purchased. Lolita Cook and Ken Kowal moved heaven and earth to make the deal happen with my trade-in and new 2013 XC60. Lolita was very pleased that I came back and always knew I would! The Volvo XC60 was the perfect car for myself and two teenage driving daughters. Lolita's customer service skills went above and beyond just selling a car...she worked on getting us the right vehicle for the family. I love Lolita's spark, personality, professionalism and most of all sincere attitude while working in a market that only concentrates on the sale ($$$) rather than the individual. Ken Kowal was also a pleasure to work with when the husband came in for the final numbers and the negoitations began. The husband is in the car business as well and there was lots of numbers being thrown around by him. But, between Lolita and Ken they made it happen. I would highly recommend this dealership, Lolita and Ken to anyone looking for a vehicle. I have been in several times since and the service after the purchase still remains at the highest level. I truly believe that I will be a forever Volvo lover because of product and my wonderful sales staff! Thank you to all. More

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The entire sale was completed within a hour or so, very efficient in meeting the customer expectations and helpful to make the things easier. Never seen such a great customer service. Would definetely reco efficient in meeting the customer expectations and helpful to make the things easier. Never seen such a great customer service. Would definetely recommend the Dealer and the Employee to my friends and family. - Arun Natesan More

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My reason for coming back to Volvo of Lisle is two fold. I purchased an S40 back in 2005 @ a great price and was very satisfied. The other was because the President(unknown to me) of the company was shoppin I purchased an S40 back in 2005 @ a great price and was very satisfied. The other was because the President(unknown to me) of the company was shopping at my place of work and sincerely listened to my long sad story about, how I totalled my S60 in the recent floods. He then gave me a card without pressure and said if your in the market for another Volvo come by and see us we will take care of you. I went out to Volvo of Lisle, a few days later and I now have a new love a 2010 S80.... Princess is new but definitely an asset to the delearship and appreciated by myself and my husband. Lolita was ABSOLUTELY AWESOME!!!! Tom you are PHENOMINAL!!! & Ken thanks for understanding how to make the customer feel important. This team as a whole was patient, kind and genuinely interested in my needs.... even though it was almost closing time they never made us feel rushed or pressured to buy they were still getting us tea & soda and making sure we were comfortable. I love Volvo's and my future purchases will come from this location. Thanks Cathey Collins More

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I recently leased a new Volvo S60. Lolita Cook went above and beyond to make sure I got the car I wanted and her knowledge of Volvo cars is amazing. When I picked up the car, she spent the trime I nee above and beyond to make sure I got the car I wanted and her knowledge of Volvo cars is amazing. When I picked up the car, she spent the trime I needed to make certain I was comfortable operating the car as well as understanding all of the features on the new car. I would, without a doubt, recommend this dealership and, specifically, Lolita to anyone looking for a car. Based on my own personal experience, I would recommend a Volvo. More

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Went to purchase a XC 90. Lolita is very friendly and helpful. Tim at the service department is also very helpful in fixing a problem on the S40 I drove to the dealership. helpful. Tim at the service department is also very helpful in fixing a problem on the S40 I drove to the dealership. More

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Purchased a CPO Volvo there several weeks ago. After getting the car home, had service light come on the very next day. Also discovered some flaws in the driver's side mirror casing. Took the car in t getting the car home, had service light come on the very next day. Also discovered some flaws in the driver's side mirror casing. Took the car in today and the problem with the anti-skid light was fixed. Sales manager had agreed to fix the mirror problem at no charge, once the part came in. Service technicians were efficient, friendly, patient, and thorough. The sales person I bought the car through was very friendly and patient with me. I would not hesitate to buy another car there again. More

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We were completely satisfied with our car buying experience at Volvo of Lisle. (Nov 2012) After negotiating a good price on-line, we drove 5 hrs from another state. When we arrived, the car & pape experience at Volvo of Lisle. (Nov 2012) After negotiating a good price on-line, we drove 5 hrs from another state. When we arrived, the car & paper work were ready and there were no surprises or hassles. We quickly completed the paper work, got an introduction to the car and were on our way. Lolita was delightful, helpful and knowledgeable. All the documents for the plates, registration and title arrived quickly and were in order. And PS…I love my new Volvo! More

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Friendly salesmanship,Very helpful on offer and counter offer process, getting documentation and used vichicle information in detail. after sale service is professional and Happy with what we bought. offer process, getting documentation and used vichicle information in detail. after sale service is professional and Happy with what we bought. More

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Lolita Cook is extremely friendly and knowledgeable of Volvo! She Listened to my concerns and questions about Volvo and I never felt pressured, which in most dealers that's what you feel the minute you wa Volvo! She Listened to my concerns and questions about Volvo and I never felt pressured, which in most dealers that's what you feel the minute you walk in the door. The customer service is excellent and I will be a loyal customer of not only Lolita Cooks but of Volvo of Lisle when purchasing cars new and used for my family! Thanks Lolita! More

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The sales person ( Lolita )was very knowledgeable about the safety aspects and up to date features of Volvo vehicles, and the acceptable price for the vehicle. the safety aspects and up to date features of Volvo vehicles, and the acceptable price for the vehicle. More

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