Lisa Towne | Page 2

Garvey Nissan responded

Thank you for taking the time to share your experience. We're sorry to hear that your visit left you feeling this way. To clarify, the hitch installation involves more than simply bolting the hitch into place. On your vehicle, the spare tire must be removed, the exhaust must be disconnected and safely supported, and the bumper cover requires modification to properly accommodate the hitch. These additional steps are part of the installation process and contribute to the labor time. Regarding your return visit, we apologize for the confusion with the billing. A different advisor was assisting you and initially did not realize you were returning only to have the correct wiring harness installed after the incorrect harness had been ordered for your first visit. Once the error was identified, the charges were corrected, and we apologized for the mix-up. We appreciate your feedback, as it helps us improve our communication and ensure our customers have a better understanding of the work being performed. If you would like to discuss your experience further, please don't hesitate to reach out to our Service Manager directly at 802-775-2355.

Garvey Nissan responded

Thank you so much for your thoughtful review! We're delighted to hear that Lisa consistently provides efficient, friendly, and accommodating service, and that our technicians continue to keep your LEAF running at its best. We also sincerely appreciate your constructive feedback. Your comments about the inspection videos are valuable, and we'll share them with our service team so they can work on speaking more clearly and providing even more helpful explanations. We also understand your interest in the future of Nissan EVs and the rapidly evolving electric vehicle landscape. It's an exciting time for EV technology, and while manufacturers don't always share future product details until they're ready, we agree that staying informed is important. We'll continue working to keep our team as knowledgeable as possible so we can better answer those questions as new information becomes available. Thank you again for your continued trust and for taking the time to share such thoughtful feedback. We look forward to seeing you again at your next visit!

Garvey Nissan responded

Thank you for your kind review! We're glad to hear Kennedy was friendly, courteous, and took the time to answer all of your questions. Providing clear communication and excellent service is what we strive for, and we'll be sure to share your feedback with Kennedy. We appreciate your business and look forward to seeing you again at Garvey Nissan!

Garvey Nissan responded

Thank you so much for the kind review! We’re thrilled to hear that Frankie helped you get exactly what you wanted — right down to the perfect color. We appreciate you choosing Garvey Nissan and hope you’re loving your new car!

Garvey Nissan responded

Good morning, We’re sorry to hear you left feeling that way. Our diagnostic fee covers not just reading the code, but the professional time and equipment needed to determine the underlying cause of the issue — something that goes beyond what a basic code reader can provide. We always strive to be transparent about pricing and appreciate you stopping by to speak with our team. If you’d like to discuss your experience further or have any remaining concerns, please don’t hesitate to reach out to our Service Manager directly at 802-775-2355. We’d be happy to talk things through.

Garvey Nissan responded

D, we’re sorry about your experience as our store. We’d like to look into your visit to investigate what happened and talk with you about finding a resolution that works for both of us. Please leave your name and a number we can reach you at, or feel free to call us at 802-683-2872 and ask for Corey, our Service Manager. Thank you.

Garvey Nissan responded

Hannah, thank you for your kind review! We're glad that our team made it so easy to get in the driver's seat of a new vehicle. Enjoy your new ride!!

Garvey Nissan responded

Thank you for your wonderful review! We're glad that your sales experience with Josh was so amazing without any hassle. Enjoy your new ride!!

Garvey Nissan responded

Thanks so much for your kind review! We're happy to hear that Josh was informative and thorough so that you were completely comfortable with your purchase at the end of the process. Enjoy your new ride!!

Garvey Nissan responded

Brian, thank you very much for your review! We're thrilled that Amelia and the rest of the staff have made every visit to us an example of excellence. We appreciate your business!!