Linda Storman | Page 15

Sales and financial services good, service? It appears that the vehicle was washed but not serviced as told,it would be,the airbag service light and warning constantly on,there is no indication It appears that the vehicle was washed but not serviced as told,it would be,the airbag service light and warning constantly on,there is no indication of rear end and oil plugs were not Disturbed., everything is ok outside of these questions. More

by Bear Verified Customer Verified Customer

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Bad numbers Trade number was low. They tried to tell me my trade was worth less than the KBB trade value when I had gotten a higher number from them online. Claim Trade number was low. They tried to tell me my trade was worth less than the KBB trade value when I had gotten a higher number from them online. Claimed they couldn’t find number they had given me online. More

by Tedd Verified Customer Verified Customer

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Amazing Service Department!! Eagle Buick has an amazing sevice department!! Laura is 1 of their best! She took care of everything I needed!! Thanks to everyone at Eagle Buick!! Eagle Buick has an amazing sevice department!! Laura is 1 of their best! She took care of everything I needed!! Thanks to everyone at Eagle Buick!! More

by HartleyD Verified Customer Verified Customer

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Poor Customer Service People were nice enough but they tried to get me to buy an older SUV that I was not interested in. I went there for a 2018 Buick Enclave and they want People were nice enough but they tried to get me to buy an older SUV that I was not interested in. I went there for a 2018 Buick Enclave and they wanted me to buy a 2016 GMC Acadia which had more miles then my 2011 Buick LaCrosse. If you cant get it done say so and dont try and show me something else. Waste of time and gasoline. Get rid of the old high mileage stuff elsewhere cause I am not gonna buy it. I had rated then 3 stars but I have changed it to only 1 star but it should 0 stars. It's 9:00 PM 5/4/2019 just got a threatening voicemail message from John Patrick. Very obnoxious message saying he was going to respond to this review by release credit information about myself and my wife if I did not take down this review. I guess the facts of this review hit the nail on the head. This guy is very unprofessional. They also advertised the vehicle on Facebook Market Place at $35,840 they told me the price was $38,840. Not exactly truth in advertising. This review stands. I will be consulting an attorney since they seem to want to go to war or something. COMPLETELY UNPROFESSIONAL attitude with a potential customer. I was prepared to put down a large down payment of over $10,000 and I had already been pre-approved but they insisted on a credit application. They ran my credit without asking if it was okay. Despite the fact that I told the Salesman that I already had financing. I won't be trusting this dealership group in the future. Totally Unprofessional and rude management. These are unlawful and illegal business practices. Making such threats are against the Fair Credit Reporting Act. Anything published in the way of a response can and will be taken as an attempted extortion. I will take any and all necessary legal action against this company if they publish any credit or credit reporting information. Or if they imply any negative credit information. I guess they want a legal battle. Last time I looked there are laws. I have stated facts here that they can not refute so then they try coercion. John Patrick you just got served and are on notice. More

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Excellent dealership. Courteous and knowledgeable staff. Sales department was very professional and made the best deal. Since my purchase the service has been superb. H Courteous and knowledgeable staff. Sales department was very professional and made the best deal. Since my purchase the service has been superb. Highly recommended. Definitely will get my future business. More

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Great positive experience The lease process was made easy and comfortable by the team at Eagle Buick and Dan Heckman. The quality, size, and price was just right. The lease process was made easy and comfortable by the team at Eagle Buick and Dan Heckman. The quality, size, and price was just right. More

by freddnewell Verified Customer Verified Customer

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Good online response There were some misqueues here, The car wasn't a 5-speed as listed and it wasn't readied for my appointment. But they all hustled and I was driving th There were some misqueues here, The car wasn't a 5-speed as listed and it wasn't readied for my appointment. But they all hustled and I was driving the 140 miles home in an hour and a half. Everyone was professional and faced up to their short comings. Good folks to deal with. More

by Mustanger Verified Customer Verified Customer

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Amazing customer service ! I was looking at a car being a first time buyer and newly 18. All of the banks wanted 4500 down solid from me. I had 3400 to put down. I saved 3 month I was looking at a car being a first time buyer and newly 18. All of the banks wanted 4500 down solid from me. I had 3400 to put down. I saved 3 months so I was very excited to get a car I didn’t want to wait any longer. I had one car in my sights. I stayed in constant contact with randy for over two weeks. he and his team did everything worked with the banks for forever and stayed in contact. Eventually they came to a written deal that has made my dream come true. More

by Belieber1022. Verified Customer Verified Customer

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Customer service Bought a new truck through them. Very smooth process and I got the deal I wanted. Bruce was excellent to work with and very attentive Bought a new truck through them. Very smooth process and I got the deal I wanted. Bruce was excellent to work with and very attentive More

by Don Verified Customer Verified Customer

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Great Experience Such a great car buying experience. Robert Haas was highly professional, informative, and a true customer advocate. I believe that I have truly found Such a great car buying experience. Robert Haas was highly professional, informative, and a true customer advocate. I believe that I have truly found my new “home” dealership. More

by Formula Racer Verified Customer Verified Customer

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