Linda Gonzalez

Responsiveness of this service department is unacceptable. Only way I was really able to speak to anyone to get updates was by driving back to the dealership and finding someone. Nobody answ unacceptable. Only way I was really able to speak to anyone to get updates was by driving back to the dealership and finding someone. Nobody answers the phones. Nobody calls you back. Third time in for same problem had an appointment on Saturday and the car was never even looked at until Tuesday. Why is it okay to waste people's time. It's funny because at the same time I receive an email offering to trade in my Jeep for a new one with Hollywood Jeep.... I would never buy a car from this group because they are so poor at servicing the product. More

by elliotmayers Verified Customer Verified Customer

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Service was fantastic. Friendly, professional employees. Service was fast, efficient. I will continue to bring my vehicle to HCJ for all repairs. Friendly, professional employees. Service was fast, efficient. I will continue to bring my vehicle to HCJ for all repairs. More

by L Gonzalez Verified Customer Verified Customer

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Taking my 2021 Jeep Wrangler in for the 3rd Tim for the same engine repair. Fails before I get home. Computer says nothing wrong but engine dies when rapid acceleration happens. same engine repair. Fails before I get home. Computer says nothing wrong but engine dies when rapid acceleration happens. More

by michael@neurothenterprises.com Verified Customer Verified Customer

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Everyone I encountered there was helpful and there seemed to be a happy atmosphere amongst all the employees. My only complaint is that the repair took over 2 weeks to do when I was expecting it to be done to be a happy atmosphere amongst all the employees. My only complaint is that the repair took over 2 weeks to do when I was expecting it to be done in one week. I had to rent a car for a week and get rides from friends. Dreama did arrange for me to have a loaner car for a day and a half after I went to pick it up and was told it still wasn’t ready. I will say that Dreama gave me what discounts she could which helped make up for sone of my car rental expenses and I appreciated that. I would do business with this dealer ship again. The repair seems to have been done well so far. However, when I got home I noticed that my radio antenna was now broken and sunk down into the body of the truck. It was not like that when I put the truck in for service. Not a huge deal but I wish they had fixed that. Perhaps they did not notice it either at the time. All in all I am happy with my experience there and would recommend this service department to others. Thank you. More

by dwscism Verified Customer Verified Customer

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Dreama and Chris were excellent. The speed of the service was amazing. Totally recommended Hollywood Chrysler. The speed of the service was amazing. Totally recommended Hollywood Chrysler. More

by nexomm Verified Customer Verified Customer

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Dreema was there to make things happen and I appreciate that, thank you for your help that, thank you for your help More

by andrewtripi Verified Customer Verified Customer

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Overall, my visit at the service department was ok. It was not too long. I was satisfied. It was not too long. I was satisfied. More

by tamara.apierre Verified Customer Verified Customer

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HCJ has always provided exceptional service! I not only purchased my vehicle there but also service there as well! I not only purchased my vehicle there but also service there as well! More

by jmdemere Verified Customer Verified Customer

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Thank you for addressing my concerns with my jeep and making the repairs in a timely manner. I appreciate the service manager for personally stepping in to make sure my Jeep’s needs were met. My servic making the repairs in a timely manner. I appreciate the service manager for personally stepping in to make sure my Jeep’s needs were met. My service advisor even enlightened me on a the oil change deal which will save me money in the long term. I’m very happy with the results from Hollywood Jeep thank you More

by Bridgetteholm1 Verified Customer Verified Customer

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Excelente trato , buena comunicación,buen servicio especializado y gran equipo de trabajo muy satisfecha gracias especializado y gran equipo de trabajo muy satisfecha gracias More

by jennysuazo Verified Customer Verified Customer

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