Lesley Feliciano | Page 17

Excellent Service Excellent service in repairing a leaky and faulty rear brake light assembly. Repairs were completed in an hour under our extended warranty. Service Excellent service in repairing a leaky and faulty rear brake light assembly. Repairs were completed in an hour under our extended warranty. Service at this dealership has improved since being acquired by the Morgan Auto Group. More

by CCASTAING Verified Customer Verified Customer

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Faten Dik really was amazing from start to finish, all started by me calling to make sure I didn't just drive to get service and it may have been very busy also to ask fact finding questions to be prepare started by me calling to make sure I didn't just drive to get service and it may have been very busy also to ask fact finding questions to be prepared for any financial responsibility. Faten was so professional starting over the phone to very polite keeping me informed of status and updates to the service provided for my vehicle, including ways to save in the future with providing email/sms/pamphlet of possibly qualifying for a credit card to keep up good service on my vehicle. She is thee best or shall I say the Greatest of all time. Yes period. More

by purpleraininfinity1 Verified Customer Verified Customer

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Took my car on for an oil change, process was easy. They even gave me suggestions on what needed to be done but with no pressure. even gave me suggestions on what needed to be done but with no pressure. More

by LYNND63 Verified Customer Verified Customer

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Brandon Hyundai service manager is a stand up gentleman and provided exemplary customer service for my wife and I on our 2016 Hyundai Elantra. Would definitely recommend them. and provided exemplary customer service for my wife and I on our 2016 Hyundai Elantra. Would definitely recommend them. More

by JACKSON.KROUT Verified Customer Verified Customer

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Customer service was great! My car was serviced in an appropriate amount of time. The waiting area was nice, quiet, and clean. I am satisfied with the work done with my vehicle. The reps explained to me appropriate amount of time. The waiting area was nice, quiet, and clean. I am satisfied with the work done with my vehicle. The reps explained to me the process and reviewed with me the work that was completed. More

by ataskew15 Verified Customer Verified Customer

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Excellent customer service Our Hyundai van is 13 years old so some parts had to be shipped in. Johnathan did a great job of keep us informed about delays. Valet service is grea Our Hyundai van is 13 years old so some parts had to be shipped in. Johnathan did a great job of keep us informed about delays. Valet service is great during this pandemic where seniors need to stay home. More

by elaine.birkinshaw Verified Customer Verified Customer

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Fantastic service I dropped my wife off at the hospital for her every-other day treatments and she put the window down trying to get a spider out of the car. It got stu I dropped my wife off at the hospital for her every-other day treatments and she put the window down trying to get a spider out of the car. It got stuck completely open. Since it was a Friday I was in a panic that it would be stuck down all weekend long. After all, we do live in Florida and it rains a lot in the summer. I immediately drove straight to Brandon Hyundai and explained what was going on and that I only had 2 hours until I had to go back and pick my wife up from her treatment at the hospital. I told them I was fine if someone would pop the door panel off and we could pull the window back up until I could get an appointment the following week. The manager came out, looked at the window and sent it straight back to a service bay. He told me they would do what they could to get it fixed on time for me. They had me out with enough time to pick up my wife at the hospital to get her back home. I am VERY grateful for this outstanding service. I hope I don't need any more service in the future but if I do, I hope I'm treated like this all of the time! On a side note, everyone in the service department was wearing a mask and there was plenty of hand sanitizer around. So if that is something you are concerted with, rest assured they are taking the proper precautions. More

by FLESHTWISTER Verified Customer Verified Customer

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No happy with Service and wait time. I had to wait for too long and the staff did not seems truthful if they service my car correctly. When leaving, they gave me a "return for service" st I had to wait for too long and the staff did not seems truthful if they service my car correctly. When leaving, they gave me a "return for service" sticker, with 16,000 when my car is over 45,000. Not the first time this happen. More

by ANIBAL.TORRES Verified Customer Verified Customer

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Another great service! Your dealership is courteous, clean and very prompt. Yet another reason I send my friends here. Thank you for an extremely professional job. clean and very prompt. Yet another reason I send my friends here. Thank you for an extremely professional job. More

by REDONE43 Verified Customer Verified Customer

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Lack of concern for customer My wife and I waited for over an hour just to get the vehicle checked in. It wasn't until I went in to the office and complained that anyone paid att My wife and I waited for over an hour just to get the vehicle checked in. It wasn't until I went in to the office and complained that anyone paid attention. Then It still took them another 20s min. to get the car checked in. When the car was serviced, I was called at home to let me know the car needed a brake job. My wife was sitting in there waiting room but apparently one person doesn't take to the other so they called me at home. Here we have a new car with around four thousand miles on it and my wife is told there would be a charge. I had already made sure everything was under warranty. Again the right hand isn't talking to the left or someone is trying to cheat a lady waiting in the service dept. The entire experience makes me wonder if the work done in service is as bad as the people talking with the customer?? More

by LWISE65 Verified Customer Verified Customer

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