Laurie Beauchemin | Page 10

My experience at Ira Lexus of Manchester was more than subpar. I had made an appointment on May 2nd, 2022 for my 2013 Lexus RX 350 to get an oil change and inspection. I was connected with Laurie Beauchem subpar. I had made an appointment on May 2nd, 2022 for my 2013 Lexus RX 350 to get an oil change and inspection. I was connected with Laurie Beauchemin as my service representative and was treated with disrespect from the beginning. When I was brought into her office she maintained a conversation with another staff member regarding their pizza they had for lunch and that the leftovers sitting out on the chair that they could take. Clearly my presence sitting across from her was not important. When I informed her of what service I was looking for and had budgeted she said asked what year my car was and informed me that it wouldn’t pass inspection. No examination and she didn’t even pull up the service file regarding the vehicle. She said it would need new tires and I informed her if she looked at the vehicle history report from its last maintenance in February the tire tread wear was very good and it was documented. After determining that no matter what she would not let my car pass inspection I elected to just get an oil change. At this point she began trying to sell me belt replacements and a fluid change for coolant. I explained that today my budget could not allow that and I could only do the oil change. After she continued to push services I simply was not going to have done I informed her that I would not be able to have any services done because of the disrespect and mistreatment I received. It is a shame a “luxury” dealership has a staff member that performs this way. My family has multiple lexus vehicles and I have informed them of the disservice I received and to choose elsewhere to save themselves the judgement from Laurie Beauchemin. No longer will my 2013 Lexus RX350 or my 2021 Lexus RX 450H be serviced here. I am appalled and I hope that this information saves you from the experience I went through More

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Outstanding service provided for my Lexus RX350. Treated as a valued customer from beginning with greeter and recording appt with Barry and then with service advisor Laurie Beauchemin who has been our advis as a valued customer from beginning with greeter and recording appt with Barry and then with service advisor Laurie Beauchemin who has been our advisor for years. Then receiving a through and professional vehicle service by technician Timothy Thirkell. Always friendly and warm welcome. More

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Warranty Dealer wrongfully denied warranty work; overcharged for tire estimate by 30%+. Claimed “outside source” for damage to tie rods but was unable to ident Dealer wrongfully denied warranty work; overcharged for tire estimate by 30%+. Claimed “outside source” for damage to tie rods but was unable to identify any parts which had been damaged; sought to replace hub unnecessarily. More

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140,000 mi GX service Laurie and her team were fantastic as usual. Ken Manager in parts was eaqually fantastic also. Ray went out of his way to do research on a question fo Laurie and her team were fantastic as usual. Ken Manager in parts was eaqually fantastic also. Ray went out of his way to do research on a question for me. Matthew and Meri G More

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Barry is great Barry and Laurie are the best! Dawn too. Always one diff service because of them. You are lucky to have such great staff and loyalty Barry and Laurie are the best! Dawn too. Always one diff service because of them. You are lucky to have such great staff and loyalty More

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State Inspection In Joshua’s absence Laurie was able to assist me with my inspection sticker. She was very knowledgeable and was able to get us out of the dealership In Joshua’s absence Laurie was able to assist me with my inspection sticker. She was very knowledgeable and was able to get us out of the dealership within a reasonable time on a very busy Saturday. More

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Brakes Laurie and team at IRA Lexus of Manchester did a great job with my recent servicing of my RX 350. The job was done timing and under the estimate prov Laurie and team at IRA Lexus of Manchester did a great job with my recent servicing of my RX 350. The job was done timing and under the estimate provided. Great job! More

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Great Service, professional and fast Service at Ira Lexus is always great. They clearly want to make your experience pleasurable. I arrived early for my appointment but they took my car i Service at Ira Lexus is always great. They clearly want to make your experience pleasurable. I arrived early for my appointment but they took my car in for service immediately. The waiting area is first class and everyone is very friendly. I highly recommend Ira Lexus. More

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Professional accommodating customer service Outstanding customer support during service visit. Exceptional service advisor from Laurie and friendly helpful drop off greeter Barry make your visit Outstanding customer support during service visit. Exceptional service advisor from Laurie and friendly helpful drop off greeter Barry make your visit special. They strive for customer satisfaction and enjoy what they do. More

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fast, efficient and friendly It is a pleasure to do business with this dealership, as the title says: it is fast, efficient and friendly, and yes I would recommend it to a friend! It is a pleasure to do business with this dealership, as the title says: it is fast, efficient and friendly, and yes I would recommend it to a friend! More

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