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Laura Hall
Laura Hall at Joseph Toyota of Cincinnati

Laura Hall | Page 3

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.3
774 Reviews
4.3

774 Reviews

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774 Reviews of Laura Hall

June 30, 2023

Dealership Rating
Employee Rating

I brought my car in to have looked at for rattling noise under carriage during higher speeds. I wanted it put on rack to inspect. Don’t think it happened. Told me they couldn’t find anything but for $140 th More

by MIKEWELLMAN55
Workmanship
Recommend Dealer
No
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Jun 30, 2023

Joseph Toyota of Cincinnati responded

Mike, I'm sorry to hear that we were unable to assist you with your concerns. We always strive to provide thorough and accommodating inspections and accurate diagnoses, so it's disappointing to hear that we've left the wrong impression. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

June 30, 2023

Dealership Rating
Employee Rating

The best! Went to Performance Toyota two different times, and they could not resolve the issue, Joseph Toyota resolved it in one hour! More

by Diane
Service Price Transparency
Recommend Dealer
Yes
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Jul 02, 2023

Joseph Toyota of Cincinnati responded

Diane, thank you for the amazing review! We're so glad that Joseph Toyota of Cincinnati could quickly resolve the issue for you. Your satisfaction is our top priority, and we appreciate your business. Have a fantastic day!

June 27, 2023

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Employee Rating

Great, on time, friendly service technician ,clean waiting areas, friendly cashier,notified of follow up scheduling appointments. More

by KNTWEST
Service Price Transparency
Recommend Dealer
Yes
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Jun 27, 2023

Joseph Toyota of Cincinnati responded

Thank you for the great review! We're glad to hear that our team at Joseph Toyota of Cincinnati provided you with excellent service and a pleasant experience. We appreciate your feedback and hope to see you back!

June 25, 2023

Dealership Rating
Employee Rating

Left my car overnight and only an oil change was done and the warranty service wasn’t. More

by yousefrasras
Service Price Transparency
Recommend Dealer
No
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Jun 26, 2023

Joseph Toyota of Cincinnati responded

I am sorry to see your low rating. However, according to our records, the warranty-covered repairs to the second-row passenger seat have been completed. The cost does not appear on the customer's copy of the invoice because it is billed separately and is Toyota's responsibility. If there is another issue, please reach out to me directly, and I would be happy to help. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

June 24, 2023

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Employee Rating

Didn’t have to wait long. Professional and courteous service. Took care of what I needed. More

by PEGGYS62
Service Price Transparency
Recommend Dealer
Yes
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Jun 25, 2023

Joseph Toyota of Cincinnati responded

Thanks for sharing about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

June 23, 2023

Dealership Rating
Employee Rating

I think I already responded. However all was handled efficiently and with good coordination regarding condition of my car. More

by BEDINGHAUS
Service Price Transparency
Recommend Dealer
Yes
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Jun 25, 2023

Joseph Toyota of Cincinnati responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 22, 2023

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Employee Rating

It was fast friendly efficient. Said it would take a hour & he was right on time. More

by CHCIRRINCIONE
Workmanship
Recommend Dealer
Yes
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Jun 22, 2023

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate your business and hope to see you back at Joseph Toyota of Cincinnati!

June 22, 2023

Dealership Rating
Employee Rating

Excellent service. I have always been very pleased with the service which I have received at Joseph Toyota. More

by GEORGERIZZI
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Larry A Reed

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Jun 22, 2023

Joseph Toyota of Cincinnati responded

Thank you, George! We're delighted to hear that you've consistently had excellent service at Joseph Toyota. We appreciate your continued support and look forward to serving you in the future. Have a great day! - The Joseph Toyota Team

June 20, 2023

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Employee Rating

The service department got me in and taken care of quickly. I didn't feel like I lost a lot of time waiting, even though they were busy. More

by BAGREEN76
Service Price Transparency
Recommend Dealer
Yes
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Jun 20, 2023

Joseph Toyota of Cincinnati responded

We're so glad to hear that our service department was able to take care of you efficiently. Thank you for choosing Joseph Toyota of Cincinnati!

June 14, 2023

Dealership Rating
Employee Rating

I am satisfied with the service. Abdoulaye interacted with me in a very professional manner. More

by RITAKEITA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ty Brewer

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Jun 14, 2023

Joseph Toyota of Cincinnati responded

Thank you for working with the Joseph Toyota of Cincinnati team. We are here to help with any of your future service needs.

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