Larry Watts

I had a very disappointing experience with this dealership. On June 19th we were brought here because our vehicle lost a tire due to road debris on the freeway, and the manufacturer’s towing servic dealership. On June 19th we were brought here because our vehicle lost a tire due to road debris on the freeway, and the manufacturer’s towing service directed us to this location. I brought my 2024 Dodge Hornet in for a tire replacement and routine service was performed because it was about to be due. They installed the wrong tire size (255 instead of the correct 225). This caused the tire to rub against the suspension after taking delivery of the vehicle and driving it off the lot assuming everything was done correctly, this created a visible groove in the tire and even producing smoke when me and my wife attempted to drive away from the dealer and head home. What’s most concerning is that this should have been caught immediately. It raises serious questions about whether a proper inspection or test drive was done at all. This was not a minor oversight—it created a serious safety issue. After this, I had to take the vehicle to my local dealership to be properly repaired. The tires needed to be rebalanced, the wheel lock key was missing (likely lost during service), which required all of the wheel locks to be cut off and replaced, and we were even missing one or more lug nuts on the vehicle. These are basic items that should never be overlooked. I expect a professional dealership to stand behind their work and ensure vehicles are safe before returning them to customers. Unfortunately, that was not my experience here. Currently there is an open complaint filed with Dodge/Stellantis that has not been resolved with an outstanding balance owed back to us from the repairs that needed to be done to the vehicle totaling about $1100. We have received zero contact from the dealership themselves and it's looking like this is going to require legal action I.E. small claims court to be resolved. I would strongly advise others to double-check any work done by this dealership or avoid them entirely. More

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This has absolutely been the WORST company I have ever dealt with in my entire life. Not only did they ruin my dashboard and jack up my heater during what should’ve been a simple radio replacement, but th dealt with in my entire life. Not only did they ruin my dashboard and jack up my heater during what should’ve been a simple radio replacement, but they kept promising that I would be refunded for the hack job they did on my vehicle and LIED to me over and over again. RUNNNNN from this dealership and do NOT deal with SARAH, NATHAN or any of the managers as they are dishonest on top of having the worst mechanics ever. I wouldn’t trust them to do an oil change properly!!! Whoever owns this location needs to do a complete overhaul on all the staff. From the managers to mechanics, they’re incompetent and do not care about their customers nor do they care about providing quality work. More

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Unprofessional salesman who recommended we switch the model to a lower trim I was interested in only to bring a car with no promotions and then reject my trade in after saying it was a non issue previous model to a lower trim I was interested in only to bring a car with no promotions and then reject my trade in after saying it was a non issue previously. Then refused to offer a lease at all instead focused on what others before me have paid. Huge waste of time and attempted to try to force crappy dealer packages and justify them as the reason for the discount. Not only that the salesman I initially had an appointment with decided to have someone else to show me the car. A dealership wholly unfocused on selling cars. More

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If I could give it a 0, I would. Horrible service department. Horrible sales department. DO NOT TRUST them. Go to Tustin! Horrible service department. Horrible sales department. DO NOT TRUST them. Go to Tustin! More

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Service department is a 10! They were extremely helpful and professional! They make it easy! and professional! They make it easy! More

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