Lance Gentry | Page 12

Holm Automotive Center Inc responded

Our sincerest apologies in the length of time the hail estimate took and for the delays caused by the damaged key fob. We appreciate you taking time to speak with the team following your most recent visit and we sincerely hope all matters have been rectified to your satisfaction. Thank you for your continued support and allowing us to service both your vehicle sales and service needs. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are so glad to hear about your excellent experience with Chuck, Jamie, Lance, and our entire service department! It's fantastic that Jamie's proactive communication helped you get in early, and that you were back on your way home quickly. Providing that level of efficient and friendly "Class A" service is precisely what we strive for in our Customer Care. Thank you for recognizing their efforts and for your kind words. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that you consistently find our team very professional, friendly, and willing to listen to your concerns! It's important to us that we understand your needs completely, whether it's regarding service or a purchase. This feedback truly highlights our commitment to providing excellent customer care and building meaningful relationships. We appreciate your kind words about Jamie and Lance! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that Haley provided you with good updates and kept you well-informed about the repairs on your car! Clear communication is a key part of our commitment to customer care, and it's wonderful that our team, including Jamie, Gary, Chuck, Miranda, Zoe, and Lance, collectively ensured you had a positive experience. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that you consistently find our team kind and that things are done fast and right! Providing amazing service quickly and efficiently is a core part of our commitment to customer care and quality. We appreciate your kind words about Jamie, Chuck, and Lance. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

It's fantastic to hear that our service team is always professional, great at what they do, and very personable! We truly appreciate you loving the whole team, especially Chuck, Jamie, and Josh. Their dedication to customer care and teamwork is what allows us to provide outstanding service and ensure your trust in us. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

What a relief it must have been to get back on the road so quickly, especially while on vacation! We're incredibly happy to hear that when your GMC Acadia's engine light came on near Abilene, you chose Holm Chevrolet and received outstanding service. It's fantastic that our team was able to diagnose the issue and get the purge pump replaced, and that we could get the part covered for you. Lance Gentry truly exemplifies our commitment to customer care and concern for others by being so friendly and helpful, and by making sure you were back on the road in just over an hour. We also appreciate you noticing how spotless our waiting room and showroom were – we strive for excellence in every detail. Thank you for trusting us with your vehicle, and we're especially glad we could make it easier for your wife with the car placement. Your feedback truly highlights what we aim for! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

It's absolutely wonderful to hear that you always feel welcome and that our team is friendly, informative, and remembers who you are! We strive to make every customer feel valued, and your comments truly highlight our commitment to customer care and building meaningful relationships based on trust. Being called the "best car dealer you have ever been to" is high praise, and we're incredibly grateful for it! We appreciate your kind words about Jamie, Gary, Chuck, Lora, and Lance. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're delighted to hear that the recall on your 2014 Chevy Traverse was handled quickly and efficiently, and that your driver airbag was changed out in about an hour! It's also wonderful to know that your previous purchase of a 2014 Buick Enclave from Holm was a great experience. Providing efficient service and a positive experience, both in sales and service, is central to our commitment to customer care. Thank you for your continued trust in us, and for highlighting Jamie, Gary, Chuck, Lora, and Lance! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

It's wonderful to hear that you consistently feel treated like family and that we ensure all your needs are met! That is precisely our goal. Our team, including Michelle, Jamie, and Lance, is dedicated to providing exceptional Customer Care and building lasting relationships. Thank you for your kind words! Sincerely, The Holm Automotive Team of Abilene