Lance Dailey | Page 83

Excellent Wonderful people - experience was great! This is our third MDX - we love it. Bruce was great, he took the time to explain everything- gave us options Wonderful people - experience was great! This is our third MDX - we love it. Bruce was great, he took the time to explain everything- gave us options - was never pushy! Highly recommend this dealership More

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Pressure-free and fully enjoyable experience! My salesperson, Lance Dailey, made my car buying experience great! As much as I was looking forward to getting a new car, I was dreading the car buyin My salesperson, Lance Dailey, made my car buying experience great! As much as I was looking forward to getting a new car, I was dreading the car buying experience. Lance made my concerns quickly disappear. From his sincere greeting, to his informative test drive, his attentive listening and his willingness to work with me on price, I was completely satisfied! I plan to work with Lance Dailey for all my future car purchases because he makes the experience fun, not stressful More

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Great experience Looking for a car is a chore but Lance made this experience enjoyable and relaxing so I felt totally comfortable throughout the process because he lis Looking for a car is a chore but Lance made this experience enjoyable and relaxing so I felt totally comfortable throughout the process because he listened to me and answered all my questions patiently and clearly. More

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Our experience buying an Acura MDX from Lance Lance was a great salesman. Our experience started out with a phone call about leasing an MDX. We ended up buying an MDX, Lance was not pushy or h Lance was a great salesman. Our experience started out with a phone call about leasing an MDX. We ended up buying an MDX, Lance was not pushy or high pressure, but encouraging and more than willing to answer our questions. We are impressed with his knowledge of Acura in such a short time being with the company! We would definitely recommend Lance to others! More

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Very patient Lance was a real gentleman. He was very patient( I waited over a week to make my decision.) His explanation was made simple. I'm very happy with my RD Lance was a real gentleman. He was very patient( I waited over a week to make my decision.) His explanation was made simple. I'm very happy with my RDX. Lance is a kind & considerate salesman not pushy like so many other places. He has a very laid back approach to sales which I appreciated. More

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Great beginning to end. Lance is a great sales person. He is personable, honest, thorough and knowledgeable. I've bought 2 cars from him and Muller. Overall process is pai Lance is a great sales person. He is personable, honest, thorough and knowledgeable. I've bought 2 cars from him and Muller. Overall process is painless. I feel they all treat me with respect and honesty. More

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Amazing service! Lance was so great! I would Definitely go back! He took his time and was patient with me the entire time! It was a great experience and I highly recom Lance was so great! I would Definitely go back! He took his time and was patient with me the entire time! It was a great experience and I highly recommend him! More

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Wonderful Experience Really enjoyed working with Lance Dailey. When we first walked in Lance greeted us and then we began our journey, Lance was very knowledgeable about Really enjoyed working with Lance Dailey. When we first walked in Lance greeted us and then we began our journey, Lance was very knowledgeable about the vehicles we were looking at and there was no pressure to purchase. When we purchased the RLX he went over everything about the operation and features, When we needed to refresh what he told us, he set up an appointment to go over things again so we could feel comfortable with our new purchase. Especially being Seniors, he was very thoughtful, patient, helpful and professional, which made it really an enjoyable and outstanding experience in purchasing a new vehicle. More

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Outstanding experience We chose to come back to Muller's Woodfield Acura when it was time to acquire another car for our family. Other dealer considerations included Honda We chose to come back to Muller's Woodfield Acura when it was time to acquire another car for our family. Other dealer considerations included Honda and Subaru in Hoffman Estates. When we walked into the (newly built) Acura dealership, we had a moment to ourselves to scan the showroom and just take a breath. This may not sound like much but when you've been nearly attacked in other sales situations, you can appreciate this. Lance greeted us in a professional, friendly manner that was genuine. We liked him immediately because he had a very kind approach. Once we were ready to ask more questions, he was ready to answer. Lance was very knowledgable about Acura's and impressed me with his quiet confidence. Next, when it was time to sit down and talk numbers, he met our needs and made sure we got what we wanted! He never became pushy or impatient- he remained so professional and kind. Because this can take some time, we decided after we completed the paperwork that I would return on a separate day for a full education on all the features of the car. When I returned, Lance spent an hour teaching me about all the bells and whistles and set up all of the electronic features. I was so appreciative and grateful. I'm glad I went back later so that I could just concentrate on the inter workings of my car. I loved my experience and have recommended Lance and Muller Acura to anyone who's looking for a car. More

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Great experience - HIGHLY Recommend! I met Lance the first time I came in. I didn't know much about Acura, and was just starting my search for a new vehicle. Lance was VERY friendly and I met Lance the first time I came in. I didn't know much about Acura, and was just starting my search for a new vehicle. Lance was VERY friendly and extremely informative in regards to models and which models had what features, differences between packages, etc. Anything I asked Lance, he knew! I was very impressed. I test drove the RDX and MDX, and really liked both of them. Lance was very patient with me and the best part was NO PRESSURE. I think one of the most dreaded things when walking into a dealership is the "car salesman pressure", which I didn't get any of that here. After visiting other dealerships and dealing with the annoying sales reps, I came back to buy an Acura because I really felt comfortable here. After buying the vehicle, I came back the next day and Lance spent about an hour with me, going through "how to use" the car (all the features). He set up my phone, my Acura online account, and showed me how to program my radio! I was highly impressed that not only was Lance's customer service great before the sale, but after my sale he was just as eager to help me. It was truly appreciated - he had already made his commission, and he still took the time to show me how everything worked. To go one step further, Lance has followed up with me a few times to make sure I'm happy with the RDX and to see if I had any questions. He has always answered all of my questions in a timely manner. Again - this was AFTER THE PURCHASE. Recently, he did his 6 month follow up with me, and I did have a concern. Lance took it upon himself to go talk to the service team for me and "fight" on my behalf. I am sitting here today at Muller's Acura, getting my car taken care of, because of him. AMAZING service. Lance really goes above and beyond - THIS is what getting a car should be all about. He's a caring person, not just someone that wants to sell you a car and forget about you. Lance will help you before, during, and after purchase. I would HIGHLY recommend coming and seeing Lance at Muller's Acura. I hope to buy my next car from Lance (but not too soon, as I love my RDX!). More

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