Kristopher Roberts | Page 2

I searched statewide for a used Tesla Model Y under 50,000 miles that included the prepaid $8,000 Full Self Driving (FSD) license, since Tesla is ending prepaid FSD after February 14. I called Central 50,000 miles that included the prepaid $8,000 Full Self Driving (FSD) license, since Tesla is ending prepaid FSD after February 14. I called Central Florida CDJR on Commodity Dr in Orlando and was twice assured the vehicle “included Full Self Driving” and that there were no dealer add-ons beyond tax, tag, and title. The online listing clearly presented “Full Self-Driving (Supervised)” in the same feature list as permanent, VIN‑tied equipment like AWD, navigation, heated seats, and panoramic roof, with no disclosure that FSD was only a one‑month subscription. A reasonable buyer would understand that as a permanent, included feature, not a short‑term subscription requiring another $8,000 to keep. At the dealership, a second salesperson again confirmed FSD was included, and I was even instructed to activate it during the test drive. At no point—on the phone, in person, or in the ad—was it described as a temporary subscription. When we got to numbers, the price jumped with undisclosed reconditioning, dealer fees, paint protection, and other add‑ons, but after long negotiations I completed the purchase. That night, after a software update and reboot at home, the car showed FSD as a subscription expiring in one month, not a prepaid package. After about five hours with Tesla Support, Tesla confirmed the car was bought at auction and that FSD was subscription‑based, not an $8,000 prepaid license. Because Tesla would not share software details with me before I was the legal owner, I had to rely entirely on the dealership’s advertising and repeated verbal confirmations. When I escalated to the General Manager, I was told I had “wasted their time” and essentially dared to pursue legal action, rather than anyone reviewing the ad, our conversations, or offering a solution. In my view, how leadership handles a documented discrepancy defines a business, and this response made it clear this was not treated as an honest misunderstanding. I provided Suncoast Credit Union with the ad, texts, and documentation; their loan department independently reviewed everything, froze funding over the $8,000 FSD discrepancy, and even tried to arrange vehicle pickup from my home, though the dealership forced me to drive it back to Orlando. The way this documented issue was handled—especially by management—ultimately defined my experience with this dealership. More

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Van was not detailed as promised. Van was not ready when it was promised there Van was not ready when it was promised there More

by alan51 Verified Customer Verified Customer

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The absolute worst car buying experience I have ever had. I arrived already knowing the exact vehicle I wished to purchase. Be careful when considering their advertised price on used cars as they add on a I arrived already knowing the exact vehicle I wished to purchase. Be careful when considering their advertised price on used cars as they add on a charge for "bringing the vehicle up to resale standards"...over $1,200. This is no different from the hotels that charge you a "Resort Fee" to cover phone, pool, etc. THIS SHOULD JUST BE PART OF THE VEHICLE'S PRICE!!! HOURS later, and long after we had agreed upon a price I finally got to sit down with their finance guy even though I had told them I was paying cash. (Because of the extremely long amount of time I had to wait, I was promised a full tank of fuel when I finally got to drive away) By the time we finally got to that step (about 7pm on a Friday), he gave me the wiring instructions, I set up the wire online and forwarded to him the wire confirmation. After signing all the documents, I was given the choice of taking delivery of the vehicle and returning Saturday morning to get a new set of tires installed OR I could just leave it and return Saturday at noon to pick it up after the tire installation. I chose to return as I had already spent entirely too much of my time with them. My Uber gets me back to their location around 12:40pm, giving them plenty of time to install my tires, and I am met by my salesperson who asks if I'd gotten a call from Adriano, the finance manager. I hadn't and she told me that I was going to need to fill out finance paperwork in order to take possession of my car because they had not yet received my wire. By a show of hands, how many of you realize that if a bank wire is initiated at 7pm on a Friday night, it won't show in the receiver's account until Monday? I knew that and the man with over 20 years experience in the field sure as heck knew it. Friday night, I was welcome to take the vehicle, less than an hour after initiating the wire but on Saturday afternoon I was told I couldn't take it because the wire hadn't posted. They wanted a finance agreement "as a back-up". I told them that I was NOT filling out finance papers and they could just put my payment via my Visa debit card, which they refused to do. One employee had to go talk to this supervisor who had to go talk to that manager, all while I was sitting around wasting my day. Repeatedly, I am told that to get my car, I would need to fill out the finance paperwork and repeatedly I refused to do so. I told them if there was a problem, they could have told me before noon and I would have run by Wells Fargo to get a cashiers check. They should have asked me to do so on Friday night as they knew they wouldn't get the proceeds from the wire on Saturday. To prove that I had a purchase limit on my debit card to pay for the car ($28.6k), I pulled up my WF app and showed them. At the same time Adriano (finance guy) sees my bank balance. He asked me, "Do you have that much in your account?" "Yes.", I replied. He immediately said, "OK, don't worry about it, you can take the car." Finally, or so I thought. Then, they tell me that I will have to wait so they can put the tires on...the tires that were supposed to be installed by the time I arrived at noon! More waiting. The vehicle was in good shape upon my taking delivery and I was amazed at the way they had refurbished the steering wheel which had shown a lot of wear. This was the only thing about the process that made me happier than I thought I would be. That was tempered by, when down the road, I saw that I had NOT been provided with the promised full tank of fuel. I attempted to include the terrible service after the sale, but I only have 75 more words to use. I'll leave it at this...it didn't get any better. More

by wss_cpa Verified Customer Verified Customer

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Adill and Henson where the best, they help me out get my first car, always in the costumer side, very professional. Overall the best experience! first car, always in the costumer side, very professional. Overall the best experience! More

by chrisleo_95 Verified Customer Verified Customer

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I felt very comfortable and not forced into buying anything. That’s all I have to say anything. That’s all I have to say More

by joecolon75 Verified Customer Verified Customer

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They really helped and understood what I was looking for and found me this amazing vehicle. I would definitely recommend and also will be a returning customer. and found me this amazing vehicle. I would definitely recommend and also will be a returning customer. More

by alexanderflowers05 Verified Customer Verified Customer

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This was a fantastic experience leasing a vehicle. Chris was wonderful, managed to find me the perfect Jeep. Highly recommend! Chris was wonderful, managed to find me the perfect Jeep. Highly recommend! More

by mhobbs76 Verified Customer Verified Customer

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Kristopher listened to what I needed and was looking for, from the vehicle to the numbers. His customer service was excellent. Thank you Kristopher for your over all service. from the vehicle to the numbers. His customer service was excellent. Thank you Kristopher for your over all service. More

by Sandy Limon Verified Customer Verified Customer

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Satisfied, excellent customer service. They worked hard to help me find what I was looking for. Numbers looked good and the vehicle was exactly what I pictured. Thank you! They worked hard to help me find what I was looking for. Numbers looked good and the vehicle was exactly what I pictured. Thank you! More

by Sandy Limon Verified Customer Verified Customer

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Dillan, Chris, and Daniel R. , at the dealership made it a great experience! They took time, listened, found exactly what we were looking for and worked with us to make sure we we , at the dealership made it a great experience! They took time, listened, found exactly what we were looking for and worked with us to make sure we were confident in our decision every step of the way! More

by Crsargent2024 Verified Customer Verified Customer

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