Kona Hyundai

I would not recommend this dealership to anyone! Please STAY AWAY. I am writing this review to express my deep dissatisfaction with the service I received after purchasing a Certified Pre-Owned 2 Please STAY AWAY. I am writing this review to express my deep dissatisfaction with the service I received after purchasing a Certified Pre-Owned 2020 Hyundai Kona from your dealership. While the buying process itself was smooth, the events that followed have left me extremely disappointed with your dealership's professionalism and integrity. Firstly, after paying for the vehicle in full, I had to wait almost a week to receive the title. This long delay was not communicated to me at the time of purchase, and the lack of transparency is concerning. As a customer, I expected that all necessary documentation would be provided promptly, especially after full payment had been made. Secondly, I was assured that a second key for the vehicle would be provided. I made an appointment with Carlos, the salesperson who handled my purchase, and he gave me a specific time and date to come in for the key. However, when I arrived at the dealership as scheduled, I was informed by Kenner that he had no knowledge of my appointment or the key arrangement. This lack of communication within your team not only wasted my time but also further eroded my confidence in your dealership. I am deeply disappointed by the unprofessionalism and apparent dishonesty I encountered after the purchase was finalized. As a customer, I expect a higher standard of service from a reputable dealership like City World Hyundai, especially when dealing with a certified pre-owned vehicle. I hope that this review will bring these issues to the attention of upper management and prompt corrective actions to ensure that future customers do not experience the same frustrations. I would appreciate a prompt resolution to the matter of the second key as well as the vehicle's mats (which were missing at the time of the purchase) and any explanation or compensation for the delays and inconvenience I have experienced. More

Report | Print

Was very pleased took care of me very quick and efficient also very professional attention was given to me thank you also very professional attention was given to me thank you More

Report | Print

Great customer service. Dian made sure to explain everything thoroughly from start to finish. My new found bestie 😊 Dian made sure to explain everything thoroughly from start to finish. My new found bestie 😊 More

Report | Print

Had a great experience here. The market is crazy right now theres not much they could do about that but other than that it was a great car buying experience. Diana was extremely The market is crazy right now theres not much they could do about that but other than that it was a great car buying experience. Diana was extremely friendly and very helpful. She explained all of my questions and also made me laugh! More

Report | Print

My only cimplaint...NO CHARGING STATION!! Orherwise...excellent! Eddie is very helpful and Jessica in service was great! Orherwise...excellent! Eddie is very helpful and Jessica in service was great! More

Report | Print

Our agent is Diana Almonte. She graciously opened the door for my mom and I and greeted us with a welcoming smile. It immediately warmed us because she was so inviting. Diana is a phenomenal individual door for my mom and I and greeted us with a welcoming smile. It immediately warmed us because she was so inviting. Diana is a phenomenal individual and a fantastic salesperson. She listened to what we had to say and provided empathy. She was able to work her MAGIC and was able to put us into 2022 Hyundai SEL Plus. Black on Black. The color of the car is exactly what I want. I had a 2019 Ford Fusion with a lot of bells and whistles. However, Diana showed us that there was so much more that we were missing out on. For one thing, was the heated seats. I didn't need it however, once my mom sat down in a warm cushy seat, she was in love. and if mom loves it, I love it. My husband is loving the roominess of the car. I love the navigation and LOVE the fact that the car "talks" to me :) Diana was also able to get the payment level that I requested and needed. Her kindness and compassion show that City World Hyundai made an outstanding decision when they added her to your City World Hyundai family. We will definitely pass the word on about Diana Almonte at City World Hyundai. She was just awesome!!! Diane, We love you!! More

Report | Print

I went to Hyundai dealership the other day ! Very professional! Diana was my dealer and let me just say this…. it’s very affordable and before I left she made sure I didn’t feel unsatisfied , doubts professional! Diana was my dealer and let me just say this…. it’s very affordable and before I left she made sure I didn’t feel unsatisfied , doubts or any discomfort on the car I wanted . Diana even showed me better ones that worked around my budget. Diana is very nice and smart. Diana will make sure she or you won’t leave home feel down graded about your car ! And let me tell you she won’t even go home even if her shift ends or the dealership closes . Diana will make sure you will leave happy and satisfied with your new car ! Thanks again Diana for my brand new 2021 Hyundai Elantra! More

Report | Print

I had a really pleasant, easy, and fun car-buying experience at City World Hyundai yesterday. Oscar was a real pleasure to work with and I felt like the entire team was working together to meet my ne experience at City World Hyundai yesterday. Oscar was a real pleasure to work with and I felt like the entire team was working together to meet my needs-Shaniquia who invited me in to test drive at the last minute, Oscar who patiently let me open up and drive all the cars I wanted, explained all of the features and helped me make a decision, to the manager Erizardo who ensured I got all of the deals that I deserved, and of course, Tony who made sure I didn’t leave without protecting my new rims from these rough Bronx streets. I highly recommend this dealership-this was not my first car-buying experience, but it was definitely the best! More

Report | Print

Briant was on point honest and works with u to get the car u want definitely recommend him to people looking for a car for sure car u want definitely recommend him to people looking for a car for sure More

Report | Print

She is the kindest and extremely professional I felt that she had my best interest at heart, She was patient and knowledgeable of the process to get me into the best vehicle according to my budget which I ap she had my best interest at heart, She was patient and knowledgeable of the process to get me into the best vehicle according to my budget which I appreciated the most! I would recommend her to any of my family and friends she reached out to me after my purchase to see how I was doing and if I needed additional assistance. I am a happy woman😁Thank you DAYRI! More

Report | Print