Kipp Kunz | Page 3

Professional quick service Great repair done quickly Staff were polite communicated well and followed up after repair quickly Staff were polite communicated well and followed up after repair More

by CAPERXMAN Verified Customer Verified Customer

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I was there for oil change and tire rotation. Took 3 hours from time I arrived until I got my car Took 3 hours from time I arrived until I got my car More

by VIRELAN Verified Customer Verified Customer

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Awsom,friendly, take care of your needs when you need something repaired they fit you in they are great. something repaired they fit you in they are great. More

by Mlmeilahn Verified Customer Verified Customer

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Lexus of Sarasota works like clockwork, as you and your car are passed from one department to the next. car are passed from one department to the next. More

by PJNEY Verified Customer Verified Customer

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Wanted the car ready for a long trip. They checked tires, alignment and more. Made it home comfortably and without incident. Thanks, guys. They checked tires, alignment and more. Made it home comfortably and without incident. Thanks, guys. More

by HAROLD779387 Verified Customer Verified Customer

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Mr Jason Peters has a great personality ! Also , he is a knowledgeable person regarding all types Lexuses ! I know Mr . Jason more than five (5) years! Also , he is a knowledgeable person regarding all types Lexuses ! I know Mr . Jason more than five (5) years! More

by OLGASUORWY Verified Customer Verified Customer

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I had a great experience with Lexus of Sarasota at my first return service. Everybody was friendly, professional and timily. I loved the video sent by the tech while our GX 460 was up on the rack, giving first return service. Everybody was friendly, professional and timily. I loved the video sent by the tech while our GX 460 was up on the rack, giving us a thorough walk around. (NICE TOUCH) I appreciated Phill, our service advisor lining us up with a loner vehicle as they did not want to rush the process. All in all I couldn't have asked for any better experience keep up the good work Lexus of Sarasota. Thank you Mike M More

by mikeron3 Verified Customer Verified Customer

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The service was done in a very professional manner and the car drives the way it is supposed to. the car drives the way it is supposed to. More

by JAMOP Verified Customer Verified Customer

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Great service, From the moment I arrived every one was polite and efficient. My loaner car was much appreciated and almost brand new. polite and efficient. My loaner car was much appreciated and almost brand new. More

by BROOKSMJ1948 Verified Customer Verified Customer

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In the past thirty days I took my 2022 RX350 to this service center twice driving more than 50 miles round trip each time. Following the second attempt to repair the issue, I was presented with my vehic service center twice driving more than 50 miles round trip each time. Following the second attempt to repair the issue, I was presented with my vehicle and told by various service staff that no additional repair was needed despite my claim that the service result for which I was charged $2,300.00 was not the same as the original option delivered to me on the vehicle. vehicle. Staff further stated the option I wanted repaired was never an option on my vehicle to justify my dismissal and continue to infuriate me by refuting the details I described regarding the performance of this option prior to both service visits. This calamity of events all started with my initial service representative not handling the matter satisfactorily. Although the service representative the second time was very empathetic there was no change to the repair which as I insisted was not to the standard of my original functionality I was challenged and dismissed by the technology director who insisted adimently I was wrong about the issue and insulted me as he and others listened to my complaint then stated the repair was aligned with the model year specifications and offered no further interest in making sure I was satisfied as a 20 year Loyal Lexus customer. More

by FZITLAW Verified Customer Verified Customer

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