Kim Tran
Kim Tran at eCarOne

Kim Tran | Page 8

Client Advisor

eCarOne

4400 W Plano Pkwy
Plano, TX 75093

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5.0
166 Reviews
5.0

166 Reviews

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166 Reviews of Kim Tran

October 07, 2024

Dealership Rating
Employee Rating

The process was mostly seamless. Kim was great to work with however, she may have been a little apprehensive about my motives. I chose to get the car checked out at the dealership ju More

by Acali1313
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 15, 2024

eCarOne responded

Thank you for taking the time to share your experience with us! We’re glad to hear that the process was mostly seamless and that Kim was great to work with. It's completely understandable to want to ensure everything is in perfect order, and we appreciate your diligence in getting the car checked out at the dealership. Your trust is important to us, and we’re here to support you every step of the way. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new BMW, and thank you for choosing eCarOne!

October 06, 2024

Dealership Rating
Employee Rating

Thank you for making the process so easy! We enjoy the car so much thanks More

by Dan
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 15, 2024

eCarOne responded

Thank you for your wonderful review! We’re thrilled to hear that Kim made the process easy for you and that you’re enjoying your new Mercedes. If you have any questions or need assistance in the future, please feel free to reach out. We appreciate your business and hope you have many enjoyable drives ahead!

October 02, 2024

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Employee Rating

Sold me a car with one key fob. Told me it would cost a couple hundred bucks. Cost me $1100 for a new key and programming at MB. Called back to see what could be done and I was told More

by OKdriver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 15, 2024

eCarOne responded

Thank you for taking the time to share your experience with us. We truly value your feedback, as it helps us improve our service. I’m glad to hear that Kim took great care of you during your purchase, and we appreciate your kind words about her assistance. I understand the frustration of needing a second key fob, and I apologize for any confusion regarding this matter. As part of our process, we photograph all accessories, including key fobs, that come with each vehicle, and we make it a priority to go over these details with all of our clients. Due to our high-volume, low-margin, and no-haggle sales model, we are unable to provide second keys for the vehicles we sell. Regarding the pricing, I regret that the cost for a new key fob from Mercedes-Benz was higher than expected. However, the pricing of our vehicles does reflect the items included at the time of sale, and we are transparent about this during the purchase process. I’m sorry if this wasn't made clear during your experience, and we will take your feedback to further improve communication on this topic. If you have any further questions or concerns, please don’t hesitate to reach out. We appreciate your business and hope we can continue to assist you with your automotive needs in the future.

September 30, 2024

Dealership Rating
Employee Rating

Found the car that I wanted on Ecarone's website while away from home on a business trip. Kim was excellent in communicating with me through the process of reserving the car for me and arranging for a qui More

by Vbufordsr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Oct 15, 2024

eCarOne responded

Thank you so much for your kind words! We’re thrilled to hear that you found the car you wanted on our website and that Kim provided excellent communication throughout the process. It’s fantastic that she was able to assist you in reserving the car and arranging a quick test drive and paperwork upon your return. We truly appreciate your recommendation and are glad you had a great car buying experience. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new car!

September 28, 2024

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Employee Rating

Kim was awesome. Great to work with. The dealership even went to BMW dealership and picked up a part and made a minor repair to the front air dam on the car while I More

by Leeshirley6785
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ash Osman

Oct 15, 2024

eCarOne responded

Thank you for your wonderful feedback! We’re thrilled to hear that Kim provided you with awesome service and that our team went the extra mile to pick up a part from the BMW dealership for your car. It’s great to know we could help make your experience seamless, especially considering your distance. Your recommendation means a lot to us, and we appreciate your trust in eCarOne. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your BMW!

September 24, 2024

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Employee Rating

Best experience ! It was hassle free easy and very quick the cars on lot were in immaculate condition and priced very competitively. More

by Its-me
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 15, 2024

eCarOne responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had the best experience with us and found the process hassle-free, easy, and quick. It’s great to know that you appreciated the immaculate condition of our cars and their competitive pricing. Your satisfaction is our top priority, and we truly value your kind words. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new BMW!

September 24, 2024

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Employee Rating

Kim T was flawless from the beginning! I asked her all kinds of questions and even had her checking for collision repair with a paint meter! Not once did I feel the roll of the eyes or fru More

by waston2002
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Oct 15, 2024

eCarOne responded

Thank you for taking the time to share your wonderful experience with us! We’re thrilled to hear that Kim provided flawless service from the very beginning and was accommodating throughout the entire process. Your thoroughness in asking questions is always welcome, and we’re glad Kim made you feel comfortable and supported. It’s great to know that you were impressed with eCarOne and our professionalism. We appreciate your kind words, and we'll be sure to pass along your praise to Kim. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new Lexus!

September 24, 2024

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Employee Rating

Kim was fantastic to work with. I purchased out of state and she was excellent and ensured the pre purchase inspection was completed by the mechanic of my choice. They quickly addre More

by Bryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 15, 2024

eCarOne responded

Thank you for your fantastic review! We’re thrilled to hear that your experience working with Kim was excellent, especially considering the complexities of purchasing out of state. It’s great to know that she ensured your pre-purchase inspection was completed by your mechanic and that any concerns were promptly addressed. We pride ourselves on clear communication, so we’re glad Kim kept you informed every step of the way, including sharing pictures. We're delighted that the process was seamless for you and that the vehicle met your expectations upon arrival. Your trust means a lot to us, and we would love to assist you again in the future! If you have any questions or need assistance, please don’t hesitate to reach out. Enjoy your new vehicle!

September 04, 2024

Dealership Rating
Employee Rating

Kim was great to work with on this purchase! It was a simple no pressure process. Give them a look next time you are in the market for a vehicle. More

by MikeB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2024

eCarOne responded

Thank you for your review. So happy to hear Kim and the team took great care of you. Congrats on your new car. We hope to see you again in the future!

August 30, 2024

Dealership Rating
Employee Rating

Kim was fantastic! She was knowledgeable and worked to earn our business through all phases of the transactions. She answered our many, many questions. And, she continu More

by D_dye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ahmad (Adam) Assi

Sep 09, 2024

eCarOne responded

Thank you for your review. So happy to hear Kim and the team took great care of you. Congrats on your new BMW. We hope to see you again in the future!

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