Kim Tran
Kim Tran at eCarOne

Kim Tran | Page 16

Client Advisor

eCarOne

4400 W Plano Pkwy
Plano, TX 75093

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5.0
164 Reviews
5.0

164 Reviews

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164 Reviews of Kim Tran

June 10, 2023

Dealership Rating
Employee Rating

BUYER BEWARE! !! Plan to add-on $2000 for the dealer fee and UNAUTHORIZED add-ons! I got home to realize they took the liberty of adding $1525 for Permaplate paintl More

by REMA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Elias Sahwani

Jun 22, 2023

eCarOne responded

These are completely false allegations. At the time of purchase, you were fully aware of the dealer ad as well as the optional protection items that you decided to purchase. There were several documents that you signed for these purchases. You made comments to our finance team that you were glad your spouse was not with you because you really loved the car and they would not have approved of the added protection products that you purchased. We did offer you the option to return the vehicle if you were dissatisfied with your experience and purchase which you declined and asked us to send you a check for $2,000 for you to remove your negative reviews. We will not be extorted for reviews.

Apr 16, 2026

eCarOne responded

Thank you again for your feedback. We wanted to follow up as we have made a major update based directly on customer input. UPDATE: As of April 2026, eCarOne has officially adopted a new pricing model. The price you see online is now the price you pay. We listened to the concerns around dealer add-ons and made a change. All of the same benefits are still included, such as protection packages and enhancements, but they are now built directly into our competitive pricing with no additional charges or surprises. Our goal is to make the process as transparent and straightforward as possible from start to finish. We would truly appreciate the opportunity to earn your business again and invite you to check out our current inventory and experience the difference firsthand.

June 09, 2023

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Employee Rating

Super sales associates - excellent communication with client - fast service they do everything for the buyer More

by SRM
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

June 09, 2023

Dealership Rating
Employee Rating

Amazing service! !!! My sales rep went above and beyond to get me right, Kim Tran is amazing. If I could by 2 or 3 more cars right now I would. I’ll definitely be comi More

by Christian.poux
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ash Osman

May 18, 2023

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Employee Rating

My first time done a car purchase by text with ecarone, Lawrence. She is so nice. More

by Xiaolong hao
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 18, 2023

Dealership Rating
Employee Rating

Kim was very friendly. made a very nice and painless buying experience. Staff was very friendly too More

by thierryfabrice1
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Elias Sahwani

May 17, 2023

Dealership Rating
Employee Rating

After months of searching for my dream car, I found my Lexus IS350 at eCarOne for the lowest price and mileage than any other dealership in TX. By far one of the easiest purchases ever, was in and out of More

by frodriguez
Recommend Dealer
Yes

April 14, 2023

Dealership Rating
Employee Rating

Loved my experience! What made my experience worthwhile was Kim Tran! She is the BEST! Anyone looking to buy a vehicle go to ecarone and ask for Kim. You won’t be disappo More

by FitQueen59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 05, 2023

Dealership Rating
Employee Rating

Kim was helpful, patient, attentive and supportive through the entire process. She made my experience a delightful one! Thank you Kim!!!!!! More

by TatianaBerry.tb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elias Sahwani

April 04, 2023

Dealership Rating
Employee Rating

I recently had the pleasure of working with Kim for the purchase of a new car and I cannot say enough about her professionalism, knowledge, and genuine care for her customers. From the first moment I met h More

by Ai.phan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 04, 2023

Dealership Rating
Employee Rating

Kim is the best. ..ask for her when purchasing a vehicle. Awesome experience with the team More

by Txducati
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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