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Kim Stone
Kim Stone at Serra Toyota of Decatur

Kim Stone

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
134 Reviews
4.9

134 Reviews

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134 Reviews of Kim Stone

September 16, 2026

Dealership Rating
Employee Rating

Kim in service is great to work with Antoine. also very helpful. Very friendly and knowledgeable. More

by L monk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2026

Serra Toyota of Decatur responded

Thank you for recognizing our team's helpfulness and knowledge. We appreciate your feedback at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

September 03, 2026

Dealership Rating
Employee Rating

The guys and gals are always professional and take good care of my car. Give them a raise!! More

by krforsythe107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Falls

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Sep 03, 2026

Serra Toyota of Decatur responded

Thank you for recognizing our team's professionalism. We appreciate your feedback at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

September 03, 2026

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Employee Rating

Courteous and prompt. Their people do their best to get us back on the road. More

by LeonMatrevski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 03, 2026

Serra Toyota of Decatur responded

Thank you for recognizing our team's efforts at Serra Toyota Decatur. We appreciate your feedback and encourage you to reach out if there’s anything more we can assist with. Michael McLeod General Manager 256-340-0330

September 02, 2026

Dealership Rating
Employee Rating

It’s actually pleasurable to get my car/truck worked on at Serra. Everyone is helpful, nice, and cheerful. The waiting room is also comfortable. More

by Wilson890299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Meghan Smiley

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Sep 02, 2026

Serra Toyota of Decatur responded

Thank you for sharing your experience. We're glad our team and waiting area met your expectations. We appreciate your feedback at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

August 31, 2026

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Employee Rating

We've bought all our vehicles here since 2005. And we've always used George Jones when we wanted to buy. More

by dawn.dunaway1959
Recommend Dealer
Yes

Other Employees Tagged: George Jones, Joel Capps, Brian Keenum, Steve Gremaux, Nick Hull, Jesse Harrison

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Aug 31, 2026

Serra Toyota of Decatur responded

Thank you for your long-term loyalty to Serra Toyota Decatur. We appreciate your continued business and feedback. Please contact us if there’s anything we can assist with. Michael McLeod General Manager 256-340-0330

August 30, 2026

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Employee Rating

Prompt, courteous professional service! The service manager is the consumate professional and answered all questions and let me know of additional services which U greatly appreciated! More

by FatalStar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Keenum, Steve Gremaux, Meghan Smiley, Rachel Falls, Noah Rohan, Jesse Harrison, Haylee Adamson

Print
Aug 30, 2026

Serra Toyota of Decatur responded

Thank you for recognizing our team's professionalism at Serra Toyota Decatur. We appreciate your feedback and are glad the service manager addressed your questions thoroughly. If you have any further concerns, please feel free to contact us directly. Michael McLeod General Manager 256-340-0330

August 27, 2026

Dealership Rating
Employee Rating

Only complaint is that if you schedule a service time you should be ahead of those who just drive in. More

by Ozy37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antoine

Print
Aug 28, 2026

Serra Toyota of Decatur responded

Hello, Your experience with our Service Team is very important to us. I would appreciate the chance to speak with you about the time taken for your recent appointment. Please give me a call at your earliest convenience so we may discuss this further. Sincerely, Michael McLeod General Manager 256-340-0330

August 25, 2026

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Employee Rating

No matter how many times I visit this dealership, I amalways treated nicely, with professionalism all the way out the door. More

by Bjcarp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Keenum, Steve Gremaux, Rachel Falls, Haylee Adamson

Print
Aug 25, 2026

Serra Toyota of Decatur responded

Thank you for your continued trust in Serra Toyota Decatur. We appreciate your kind words about our professionalism. Your feedback means a lot to our team. Michael McLeod General Manager 256-340-0330

August 22, 2026

Dealership Rating
Employee Rating

The staff are friendly and efficient. They keep you informed of what is going on with your service appointment. More

by floydnva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Gremaux

Print
Aug 22, 2026

Serra Toyota of Decatur responded

Thank you for recognizing our team's communication and efficiency. We appreciate your feedback at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

August 16, 2026

Dealership Rating
Employee Rating

I do like Serra Toyota, every time I need service I always go back. I have been a Decatur Toyota customer for 12 years. More

by Clark.Theriot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Keenum, Noah Rohan , Corey Potter

Print
Aug 16, 2026

Serra Toyota of Decatur responded

Thank you for your loyalty over the years. We appreciate your continued trust in Serra Toyota Decatur. Please reach out if there’s anything we can assist with. Michael McLeod General Manager 256-340-0330

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