Kevin Withers | Page 20

Scheduled service appointment. Great service ! Kevin has been my advisor for multiple visits and has always been friendly, professional and helpful. This latest visit was no different. He always ta Kevin has been my advisor for multiple visits and has always been friendly, professional and helpful. This latest visit was no different. He always takes the time to listen to my concerns and explains thoroughly. I appreciate his efforts and knowledge. More

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Recent service appointment at Germain Honda Kevin and the Germain staff did a great job of servicing my 2007 Pilot. The wait while it was being serviced was shorter than I expected. I apprecia Kevin and the Germain staff did a great job of servicing my 2007 Pilot. The wait while it was being serviced was shorter than I expected. I appreciate the prompt, straight forward approach when being dealt with. More

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Kevin was professional in answering any concerns Kevin was very professional in setting up the work to be done on the van. He gave an estimate of time for completion which was very accurate. I apprec Kevin was very professional in setting up the work to be done on the van. He gave an estimate of time for completion which was very accurate. I appreciate that as extra things needed yo be done but I was still able to get to my next appointment in plenty of time. Thank you. More

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Excellent prompt service Kevin Withers was the service advisor that took my call. He listened to my concerns, scheduled a convenient time for my service and reviewed my servi Kevin Withers was the service advisor that took my call. He listened to my concerns, scheduled a convenient time for my service and reviewed my service needs when I dropped off my car. Service was performed exceptionally well, I was given a full-vehicle inspection and my car was sparkling clean when I picked it up. More

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Kudos for excellent service! Kevin has been my service advisor for a couple of years and is OUTSTANDING! He returns phone calls promptly, listens to my concerns and arranges conve Kevin has been my service advisor for a couple of years and is OUTSTANDING! He returns phone calls promptly, listens to my concerns and arranges convenient and speedy service appointments. He always "goes the extra mile" to make sure things are taken care of to my satisfaction - thanks Kevin! I'm impressed with the service and car maintenance provided by Germain Honda.and feel that their team is committed to taking care of my vehicle. All of the staff that I encounter at service appointments (from the staff who greet me when I pull into the service bay to the women at the checkout counter) are friendly, courteous and provide great customer service - I don't take my car anyplace else! More

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Fast and friendly service. While it took a bit for someone to direct me to a service representative, I received excellent service once they did. Kevin got my service started rig While it took a bit for someone to direct me to a service representative, I received excellent service once they did. Kevin got my service started right away and was very approachable and friendly. I was pleasantly surprised how quickly my car was finished, and I had a great free K-cup of coffee. Thanks Kevin! More

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Great Customer Service I made the appt to drop off my 2011 Honda Accord in the afternoon for routine maintenance: (oil and filter change, tires rotated and new wiper blade I made the appt to drop off my 2011 Honda Accord in the afternoon for routine maintenance: (oil and filter change, tires rotated and new wiper blades) and leave it over night to be detailed the next day. The dealership is about 25 miles from me. Kevin arranged for a shuttle to take me home and also pick me up the next day. That is such a convenience and service to the MAX.! Kevin called me at home to tell me the maintenance I had requested was completed. But, during the multi point inspection my brake fluid and transmission fluids needed to be replaced. He explained exactly why and what it would cost. He also had everything detailed in writing when I picked up my car and he explained all of it thoroughly to me. The car looked brand new after being detailed and serviced. Kevin was courteous, friendly and professional. Outstanding Customer Service! More

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Car Service Kevin is always friendly and wanting to help me get my car in in a timely manner. His customer service is excellent! He is also very professional. Kevin is always friendly and wanting to help me get my car in in a timely manner. His customer service is excellent! He is also very professional. More

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Results and quality of yearly detailing. overall it was satisfactory but with a couple of faults and criticisms. The outside detailing was very good but the inside work was less than my expec overall it was satisfactory but with a couple of faults and criticisms. The outside detailing was very good but the inside work was less than my expectations. My greatest complaint was the use of some kind of spray deodorant that was so strong that it affected my eyes and breathing. I am a senior with asthma and the odor caused me some discomfort. In the future I wish that they would ask me if I wanted the sprays. The floor mats were very slippery from some kind of spray. Lastly, I thought that the engine compartment would be cleaned to some extent and I was disappointed that it wasn't done. More

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Excellent experience servicing our Accord. The service was performed in a timely manner, and they even washed the car. They also only performed service I requested, and didn't try and sell me o The service was performed in a timely manner, and they even washed the car. They also only performed service I requested, and didn't try and sell me other service. A great first experience at Germain. More

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