Kevin Roberts | Page 39

wow what a jeep I went into the dealership this past Wednesday (6/28/17) simply to get an oil change. The night before my wife mentioned to me, "check out this Jeep I went into the dealership this past Wednesday (6/28/17) simply to get an oil change. The night before my wife mentioned to me, "check out this Jeep Overland advertised in the paper, while you wait". So I did, and ended up buying it! Wow, all the bells and whistles, and a good price as it was a demo, plus a rebate. Bill Stickley, who had helped me with our previous Jeep, helped me again. Give him a "10" Kevin in finance helped get a good interest rate, give him a "10" also. Philip Felicien first talked to me about the new Jeep, but when he found out that Bill had helped me before, he quickly "passed" me on to him. Philip did the right thing, give him a "10" One thing worth mentioning, when I call to make a service appointment, it can be difficult to get through to "service" as they are so busy waiting on the customer in front of them, this (to me) seems to be more of a "system" problem than any complaint about any employee. I say that because when I am there for service, they are very helpful and take care of me right away, but I often hear the phone ringing. But again (to me) they do the right thing and talk to the customer in front of them rather than be rude and talk to somebody on the phone. Maybe a dedicated "Phone Person" just for service?? More

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lack of transparency and professionalism if u dont sell more like any other dealer like Gainesville or airport dcj orlando fl , is because Dale Coleman deals like owning the dealer , over pri if u dont sell more like any other dealer like Gainesville or airport dcj orlando fl , is because Dale Coleman deals like owning the dealer , over pricing the vehicles 3-4000 dollars more than local dealers , 2 months later 1800 miles on a new scat pack my car is not as good as he said when he wanted to sell it , even the sweet welcome face was no longer available so my money , my repetitive customer , my recommendations ,werent needed this time shame cause they have awesome sales ppl like will pardee and finance kevin roberts glad to do business with More

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Great experience Matt was very professional and helpful. He was informative. He was not pushy and did not pressure us at all. Overall it was a great experience. Matt was very professional and helpful. He was informative. He was not pushy and did not pressure us at all. Overall it was a great experience. More

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A great experience On Monday we had a very qualified salesperson by the name of Steven Pelnar. He was the very best! He listened to what we wanted in a car, answered a On Monday we had a very qualified salesperson by the name of Steven Pelnar. He was the very best! He listened to what we wanted in a car, answered all our questions, no matter how silly they were, and showed us the best vehicle for our money. He didn't try to pressure us at all and even walked away to give us some private time to talk. He took all the pressure away and told us to call him any time for help with our car. We drove away with our new Pacifica and we're very happy with our purchase. Well done Steve. More

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Very helpful and straight forward with their numbers. All parties were quick and helpful. We drove out of town and they delivered what they promised! Very friendly and patient. They were great in getting All parties were quick and helpful. We drove out of town and they delivered what they promised! Very friendly and patient. They were great in getting the payments we wanted. Thanks again guys! More

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Happy Customer 😁 Joe Washburn contacted me from an inquiry I made online about a vehicle I saw online and set up an appointment for me to meet with a sales rep the nex Joe Washburn contacted me from an inquiry I made online about a vehicle I saw online and set up an appointment for me to meet with a sales rep the next day. Sales Rep, Steve Pelnar, was not pushy and I felt I paid a fair price. Very happy with my purchase. I drove all the way from Bradenton because Phillips had the best deal according to my online research. Kevin Roberts, Finance, got me a great interest rate - a bit better than my personal credit union. He wasn't obnoxious with up-selling his products which I appreciated. Great experience! More

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Best experience ever My wife and me were looking for a challenger and went to the dealer and mark helped us with everything, he is an excellent, honest and decent person. My wife and me were looking for a challenger and went to the dealer and mark helped us with everything, he is an excellent, honest and decent person. We recomend him always. With him we had a really good experience getting our car there. Also all people there is good. Thanks mark for all your help. Eduardo and angela More

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Exceptional service and respect. Thank you for a great buyin Thank you for a great buying experience. You did everything you promised, and with a smile. Upon driving out New Ram home, we heard a rattle, upon cal Thank you for a great buying experience. You did everything you promised, and with a smile. Upon driving out New Ram home, we heard a rattle, upon calling the dealership we were told to bring it in and while it was being checked out, and a bolt tightened we were provided a free rental vehicle. Never have we had a more pleasant buying experience. More

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Great Vehicle - Awesome Personnel Found vehicle online, contacted dealer for pricing, received immediate response from Joe Washburn, planned an impromptu trip from Jacksonville after w Found vehicle online, contacted dealer for pricing, received immediate response from Joe Washburn, planned an impromptu trip from Jacksonville after work. Our salesman, Otto Scharfschwerdt, was extremely responsive, easy to work with and even stayed late to get us in and out as fast as possible. Kevin Roberts, Finance Manager, was helpful, super fast & a pleasure to deal with as well. We highly recommend this dealership and these gentleman & thank them for being so accommodating and pleasant to work with. More

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Excellent experience! My wife and I were in the market to get back into a Wrangler. Mark Helfer at Phillips had already helped us with two other purchases and provided top My wife and I were in the market to get back into a Wrangler. Mark Helfer at Phillips had already helped us with two other purchases and provided top-notch service, so the decision to call him was a no-brainer. Mark did his usual magic and found us exactly what we were looking for, and worked on making us a deal on a Rubicon that we are ecstatic about. Dale Coleman (management) remembered us from 2013 when we bought our first vehicle at the dealership and made us feel right at home. Kevin Roberts got the contract done quickly so we could get on the road in our new Jeep. This was the shortest amount of time we've ever spend at a dealer purchasing a vehicle, which is a huge plus in our books. Thank you Mark, Dale and Kevin! The kids (and parents) love riding with the top down! More

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