I have consistently relied on Nissan’s authorized service
centers for maintaining my 2019 Pathfinder. On May 15, I brought the vehicle in for a routine service (over 70,000 miles) and requested a comprehensi
centers for maintaining my 2019 Pathfinder. On May 15, I brought the vehicle in for a routine service (over 70,000 miles) and requested a comprehensive inspection. Following the service, I was informed that the rear brakes required replacement. Due to early closure that day, I was advised to schedule the repair for the following week and was assured that everything else was in good condition.
I returned on May 22 for the rear brake replacement. During that visit, I was unexpectedly informed that the front lower control arms were torn and also required replacement. This raised a concern, as no such issue was identified or communicated during the prior visit, despite a full inspection and tire rotation being performed.
When I asked why this was not identified earlier, no clear explanation was provided. Trust is a critical component of any service relationship, and this experience has significantly impacted my confidence. It has left me questioning whether continuing to rely on Route 9 Nissan for service is the right decision.
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by Naveed
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
Route 9 Nissan responded
Thank you for bringing this to our attention. Our goal is to provide top-notch service and we apologize for any miscommunication or inconvenience. Please know we take your concerns seriously and will take the necessary steps to prevent this from happening again in the future. We value your loyalty and hope to restore your trust in our service.
The work performed was done timely.
I was told that I needed a battery because it did not hold its charge. I had a battery test performed independently which indicated that I did not ne
I was told that I needed a battery because it did not hold its charge. I had a battery test performed independently which indicated that I did not need a new battery since it the charge was held. I am now questioning the thoroughness of the Nissan test.
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by kpatwari
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
Route 9 Nissan responded
Thank you for bringing this to our attention. We apologize if there was any miscommunication or discrepancy in the diagnostic test. Our team strives to provide accurate and timely service, and we will investigate this further to ensure your satisfaction. Thank you for choosing our dealership for your vehicle needs.
Kevin is great and he always takes good care of my 2
Maximas. I have been going to Rte 9 Nissan for years and have no complaints
Maximas. I have been going to Rte 9 Nissan for years and have no complaints
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by Savvy Shelly
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
Route 9 Nissan responded
"Thank you so much for your kind words, we are so happy to have earned your loyalty and trust over the years. It's always a pleasure to provide exceptional care for your Maximas and we look forward to seeing you at Rte 9 Nissan again soon!" #HappyCustomers #QualityService
great courteous and knowledgeable staff attending to all
details related to my service visits during the past couple of years.
details related to my service visits during the past couple of years.
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by gabecamara
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
Route 9 Nissan responded
Thank you for your kind words! Our team takes pride in providing exceptional customer service and we're so glad to hear that it shows. We appreciate your continued support and look forward to exceeding your expectations for many years to come.
I had great service here.
Just moved to the area and needed an oil change and they were quick and very informative. They were very friendly too. I highly recommend this dealer
Just moved to the area and needed an oil change and they were quick and very informative. They were very friendly too. I highly recommend this dealership for any services.
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by Mb99
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Route 9 Nissan responded
Thank you for sharing your positive experience with us! It's wonderful to hear that you received quick and informative service, and that our staff were friendly. We truly appreciate your recommendation and look forward to serving you again in the future. #CustomerSatisfaction #QualityService
Such a great place to buy your Nissan !
! I really love my new truck !! Thank you !!
! I really love my new truck !! Thank you !!
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by kirk.donnasimmons
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2026 -
Route 9 Nissan responded
"Thank you for choosing us for your Nissan purchase! We're thrilled to hear that you love your new truck. Enjoy the ride and let us know if you need anything else." #CustomerSatisfaction #HappyCustomers
The service was quick and efficient, and I'll be back in
the future for further maintenance.
the future for further maintenance.
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by jbgraham01
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2026 -
Route 9 Nissan responded
Thank you for the positive feedback! We are thrilled to hear that you were satisfied with our quick and efficient service. We look forward to welcoming you back for any future maintenance needs.
May 21, 2026 -
Route 9 Nissan responded
We are thrilled to hear you had a positive experience and we can't wait to see you again for all your future maintenance needs! Thank you for choosing our business.
Every time I bring my car to get tuned up everyone there
is amazing with their customer service skills and knowledge.
is amazing with their customer service skills and knowledge.
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by richm621
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2026 -
Route 9 Nissan responded
Thank you so much for your kind words! Our team takes pride in providing top-notch customer service and we're glad to hear that it shows. We're always here to keep your car running smoothly!
Only place I trust to work on my car!
Great people,and great services! Truly appreciated!
Great people,and great services! Truly appreciated!
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by cassandramarieponte
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2026 -
Route 9 Nissan responded
Thank you for your kind words! We are so glad to have your trust and we will continue to provide top-notch service for your car. It means the world to us to have such happy customers like you. Thank you again for your support!
May 21, 2026 -
Route 9 Nissan responded
Thank you for your kind words! We are so glad to have your trust and we will continue to provide top-notch service for your car. It means the world to us to have such happy customers like you. Thank you again for your support!
Kevin is extremely helpful.
He explains everything in detail and shares best practices and next steps very well.
He explains everything in detail and shares best practices and next steps very well.
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by durba.chaudhuri
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2026 -
Route 9 Nissan responded
Thank you for your review! We are thrilled to hear that Kevin provided excellent service and valuable insights. We pride ourselves on delivering top-notch support to our customers. We appreciate your business and look forward to working with you in the future.
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