Kevin Dooris | Page 4

Great experience! Great all around experience. From Marcin and Diego who handled the sale. To Kevin The Finance guy who was also awesome and fast!! Great experience and Great all around experience. From Marcin and Diego who handled the sale. To Kevin The Finance guy who was also awesome and fast!! Great experience and a very nice dealership. More

by MENDOZAFIVE Verified Customer Verified Customer

Report | Print

Good dealership and staff I was happy with the staff and transaction. All staff were very friendly and the facility is very pleasant. The car could have been cleaner but we wer I was happy with the staff and transaction. All staff were very friendly and the facility is very pleasant. The car could have been cleaner but we were a little rushed at the end. More

by john_forester Verified Customer Verified Customer

Report | Print

A BIG THANK YOU TO EVERYONE at Capistrano Mazda !!! During my entire car purchasing experience with Capo Mazda, I felt a "unique vibe" with the people and also inside the dealership. I "got" that their During my entire car purchasing experience with Capo Mazda, I felt a "unique vibe" with the people and also inside the dealership. I "got" that their customer-centered culture was by design and not a happenstance. Everyone I dealt with had pride and a cooperative energy—pride in themselves, pride in the Mazda products and proud to be part of the Capo Mazda's team. I had a "memorable experience" that I will cherish for a long time. There are many businesses that could benefit from doing business THE CAPA MAZDA WAY. (Jeanine Just a very happy customer) More

Report | Print

New Car Prep The car was perfectly prepped for pick-up the day after we completed the purchase. All work was done on time, they stayed in touch with me and gave m The car was perfectly prepped for pick-up the day after we completed the purchase. All work was done on time, they stayed in touch with me and gave me the necessary instructions on using the Apple Play and even helped me set up my I-phone. They were great people to work with during the entire sales and service process. More

by thomasmvertin Verified Customer Verified Customer

Report | Print

Thanks Capo Mazda Very pleasant dealership experience. Went to look at some pre-owned and found a new model That suited me. Sale was easy going , no pressure, alt Very pleasant dealership experience. Went to look at some pre-owned and found a new model That suited me. Sale was easy going , no pressure, although I paid cash so finance was a breeze. All in all good More

Report | Print

Purchase of a new car Super experience at this dealership and special thanks to Rick Katz. The Mazda CX-5 is awesome and I am enjoying driving it around town. Super experience at this dealership and special thanks to Rick Katz. The Mazda CX-5 is awesome and I am enjoying driving it around town. More

by Skip7 Verified Customer Verified Customer

Report | Print

Good people - mixed feelings on the experience. Diego was incredible. He deserves 5 stars on his own. He's patient, informative, and clearly cares about his customers and worked very hard to get us Diego was incredible. He deserves 5 stars on his own. He's patient, informative, and clearly cares about his customers and worked very hard to get us the car we wanted at the right price. We would buy a car from HIM again, anytime. The finance guys were great - explained everything, took their time with us, very jovial and friendly. Unfortunately the delivery experience is where things went south. The first car we selected had an electrical fault tied to a bad fuse that resulted in us not being able to take the car home the night we signed paperwork for it. This was no one's fault in particular, but it was disappointing. The next morning, we received a call from Diego that the fault had been fixed, and we returned to the dealership that night to pick up the car. Unfortunately, right before we left the dealership, there was an accident in which another sales associate backed a car into our brand new Mazda3 with us sitting in it. Needless to say this was an extremely upsetting and stressful experience, and nothing we would have ever remotely expected to happen. The employee at fault for the accident admitted fault, and was extremely apologetic and clearly upset that our experience had been affected. Moe, the sales manager, rectified the situation by offering us a choice of solutions, and in the end we opted for another vehicle of the same make with a better trim level at the same monthly price as a compensation for our negative experiences during both delivery attempts. Overall, the experience was shaded by some negative things. It's really hard to give a fair rating overall on the experience because of this. If Diego hadn't been a pleasure to work with, or if Moe had not properly handled the aftermath of the failed delivery attempts and the accident, then this rating would have easily been a 1-star. More

by socaldriver Verified Customer Verified Customer

Report | Print

Fast and friendly I just Had a great experienceI was in and out within two hours and that was a big goal for me I would definitely recommend them I just Had a great experienceI was in and out within two hours and that was a big goal for me I would definitely recommend them More

by teddyrjay11 Verified Customer Verified Customer

Report | Print

Easy and Pleasant Our family first went to Capistrano Mazda because they had a 2018 CX-5 with the specs we wanted. Then we heard the 2019 would be coming with a turbo Our family first went to Capistrano Mazda because they had a 2018 CX-5 with the specs we wanted. Then we heard the 2019 would be coming with a turbo version, so decided to put our purchase on hold. Once the 2019's were released, we contacted Forouz about the possibility of getting the 2019 with the bells and whistles we wanted. Forouz made it happen and kept us in loop along the way. Once our car arrived at the dealership, Forouz and the entire Capistrano Mazda team were so pleasant to work with, helpful with the trade-in of our previous car and trained us on our new one. Having a good experience at car dealerships are not easy to come by, but I look back on our purchase with "smileage" on our faces!! More

Report | Print

Super easy and FAST honest process!! Highly recommend Capo Mazda!!! Great and ultra competitive “no hassle” pricing policy. Everybody is friendly and professional. Simply put, I wouldn’t Highly recommend Capo Mazda!!! Great and ultra competitive “no hassle” pricing policy. Everybody is friendly and professional. Simply put, I wouldn’t go anywhere else. You shouldn’t either!!! Marcin was fantastic but I interacted with many on the sales staff and loved them all. More

Report | Print