Kevin Clarke | Page 3

Mix-ups and poor service finally fixed. I have purchased 2 vehicles from this dealership that are great trucks but aspects of customer service and attention to detail leaves something to be I have purchased 2 vehicles from this dealership that are great trucks but aspects of customer service and attention to detail leaves something to be desired. The most recent was the purchase of a 2017 Ram 1500. After waiting a number of weeks for paperwork to be completed for registration & tag and some inquires to the State of Georgia I was informed that no emissions had been done on the truck so I would not be able to get the tag. To complicate matters for reasons of work my son has the truck in North Carolina. You can't do a Georgia emissions in NC. This was a complete failure on the part of the dealership as it was their responsibility to do the emissions test before selling them truck to us. I was even told if my son were to return to GA they could do the testing at the dealership. Why didn't they do it beforehand? All of this required us to obtain a waiver from Clean Air Force GA which took a trip to their offices and 2 days of tracking down correct paperwork from dealer and my son's employer. Just xxxx! That's not the only incident. On a oil change they put regular oil instead of synthetic oil, which I had paid for, so they had to drain the oil and replace with the correct oil. On a subsequent service visit a tire rotation was done but the mechanics failed to check the tire pressure. On the model Ram 2500 I drive front tire pressure is 60 psi and on the rear it is 80 psi so after rotation on the way home warnings go off on dash that tire pressure is incorrect. easy fix but aggravating. I would like to thank Randy Murphy in finance for helping me solve the paperwork problems and helping me get the emissions waiver from State agency. More

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