Ken Perrone | Page 3

Awesome Very professional and worked hard to achieve customer satisfaction. Dealership has always taken the time to explain everything and make sure I unders Very professional and worked hard to achieve customer satisfaction. Dealership has always taken the time to explain everything and make sure I understood what we were doing. More

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New car purchase First of all Quincy Smith is the absolute very best sales person. This is our third car we purchased from him and each experience is a delight. I ca First of all Quincy Smith is the absolute very best sales person. This is our third car we purchased from him and each experience is a delight. I can't effacize that enough. He has such a way about him in that he explains everything in a manner that is so easy to understand. And as we get older with all this new technology he made it easier to comprehend. His patience with us was beyond a 10 plus. We changed our minds going from buying to leasing and I (Marcy) stressed with the decision and all he said was "don't stress" I'll run the figures and you decide. It took minutes and I had my answer. We never felt pressured and his bright smile made it a "walk in the park". Also Carlos Orozco explained our contract thoroughly and comprehensively with extreme professionalism and courtesy. He answered every question completely and without hesitation. It was painless. Your service professional, Ken Perrone, is the most knowledgeable & honest service person we have ever been privileged to work with. It is because of Ken and the way he has attended to our cars' service needs, we are convinced that our relationship with A-1 was well founded right from the start and will continue for many years to come. He should be acknowledged and rewarded accordingly! More

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see below My husband and I searched for a new car for weeks. A1 toyota truly helped us to decide on a car that we felt was right for us. Quincy Smith was pro My husband and I searched for a new car for weeks. A1 toyota truly helped us to decide on a car that we felt was right for us. Quincy Smith was professional, spoke to us as if he knew us for many years, knew exactly what we wanted in a car, he was considerate of our pocket book, and just clearly showed that he was honest and caring about the customer. We are sure we made the right decision and grateful to Quincy for his help. Myra Kramer More

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A great experience-again! I have leased or purchased several Toyota Camrys from A-1 Toyota. Quincy has consistently found the best deal for my budget, and Ken and the staff in I have leased or purchased several Toyota Camrys from A-1 Toyota. Quincy has consistently found the best deal for my budget, and Ken and the staff in the service department have kept my cars running perfectly until I'm ready for a new one! More

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Need a MAYBE selection on recommending this service center. I said that I would NOT recommend A-1 Toyota to anyone only because of my more recent visits to the service department. I won't go into too much detai I said that I would NOT recommend A-1 Toyota to anyone only because of my more recent visits to the service department. I won't go into too much detail, but over the past year or two, I have been starting to feel like the service technicians do not do what they're supposed to. Numerous times I've said I've had leaky this or that and each time they said they did not find anything. I have probably spent close to $8,000 or more in the past 3 years on repairs and some of the same things are still happening. I don't know much about cars and have not found a mechanic that I completely trust yet so I feel like I'm at the mercy of what they tell me. I am honestly starting to think that A-1 Toyota only wants to take your money. Don't get me wrong... I've been going here for service for nearly 14 years and have always had a great experience with the service writers. I hope the service writers aren't trying to recommend things that need to be done when they really don't, because I HAVE brought my car to a local mechanic in the past to get a 2nd opinion and they have said that the recommended work from A-1 was NOT needed. And regarding this, one time when I brought my car there for service, the technician saw me (I won't divulge his name and I'm not sure if he works there anymore) and pulled me to the side and quietly told me that whatever was being recommended (I can't remember what it was anymore) to have done DIDN'T NEED TO BE DONE. I thanked him profusely and this was the beginning of me feeling suspicious of the business ethics at A-1. Back to my experiences with the service writers... I've had the pleasure to deal with Ken Perrone and Tom Opuszynski for most of the times. They were both excellent and I felt comfortable with them for the most part. More recently I've been working with Tariq Muhammed and so far HE IS AWESOME!!!!!! I could listen to him talk all day! I hope he is one of the honest, good guys with good ethics. Since I've just started having him as my service writer, it's too soon to tell. But like I said, so far it's been great working with him even though my car is having problems. Just once he never called back to let me know the status of my car... he gets a pass this time. Tariq... until I get to know you more, you get 4 stars. ;) P.S. I might be getting a new car soon. I'm a little bit on the fence about buying from A-1 because I'm nervous about having to deal with the service department down the road if things start happening to my car and I get the feeling that something fishy is going on. And this is sad to feel this way considering: 1. A-1's location is so convenient for me, and 2. I really have had such a great experience with the friendliness of most of the employees that I've had to work with... Carol, Melissa (who works in accounting now I think), Ken, Tom O., Tony, and now... TARIQ!!! These are the ONLY REASONS I want to come back. I feel a certain loyalty because of them... SOOO NICE to deal with. It's the actual service on my car that makes me question everything. More

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Outstanding Dealership In my 80 years, absolutely the best dealership for purchasing, having my car serviced and quality of the employees. I would like to say we bought our In my 80 years, absolutely the best dealership for purchasing, having my car serviced and quality of the employees. I would like to say we bought our Toyota Rav 4. last August. The ladies up front were very helpful, the salesman was incredible. The only sad thing was he passed away the week after we bought the car. .Special kudos to two individuals. Kenny Perrone handled my wife and when we bought the car in for service. .Matthew White serviced the car and was very clear and concise for everything we did. I once owned a Mercedes and never let the floor mats go. Matthew explained it was unsafe to put the Mercedes mat on top of the Toyota drivers mat. He was so right. It was very unsafe.. Most likely saved us from what could have been a serious accident. Ladies and gentlemen of A-1 Toyotas, you are the BEST OF THE BEST> Respectfully, Richard & Gloria Aronheim More

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KEN PERRONE KNOWS THE CUSTOMER EXPLANARION OF THE PROBLAMES All the cars are now days run by computers boards and got know which board is not working MY 2007 PRIUS AT 125000 RED TRAINGLE OF DEATH AND IT FIX All the cars are now days run by computers boards and got know which board is not working MY 2007 PRIUS AT 125000 RED TRAINGLE OF DEATH AND IT FIX UNDER WARRENTY JUST COST ME TO SEE KEN THAT'S ALL THEY TAKE CARE OF ME AS CUSTOMER Good relation with service adviser and you get the satisfaction of the service as he understand what I am talking about and he point in right direction Plus they are honest in service like recall, underwarrenty . electronics firm ware update for the computer board chips and so on More

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Best customer service ever!!! They treat each customer as though they are the only person that needs attention. Courtesy and friendliness are a big plus. The waiting area makes peo They treat each customer as though they are the only person that needs attention. Courtesy and friendliness are a big plus. The waiting area makes people comfortable, which makes the wait go by quickly. More

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Nothing but excellence in Quincy Smith! He is the BEST! I have bought several cars over many years from Quincy and every single time, I have been extremely satisfied not only with the car I bought but also I have bought several cars over many years from Quincy and every single time, I have been extremely satisfied not only with the car I bought but also with the whole process. He is still available to me whenever I need him to answer whatever question I ask him, no matter how simple or complex, I can always count on him. I trust Quincy and having bought cars for my children as well as myself over al these years, I could not ask for better! Thank you Quincy! More

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Extremely Satisfied Keep up the quality of service. This is my second time leasing and having a vehicle serviced at A-1 Toyota. Plan to do it a third time Keep up the quality of service. This is my second time leasing and having a vehicle serviced at A-1 Toyota. Plan to do it a third time More

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