Ken Hanscom | Page 9

Excellent service, great communication Brought our car to Herb Gordon Subaru because all of the idiot lights were on, and also noticed a funky smell. Unfortunately, we figured out that rode Brought our car to Herb Gordon Subaru because all of the idiot lights were on, and also noticed a funky smell. Unfortunately, we figured out that rodents had done quite a lot of damage to the electrical harnesses and more. A mess! Michael Goodman coordinated everything with regard to these repairs- he made sure I had a loaner car, called me with the estimate and answered all my questions. He gave me a phone number to call if I had questions and he picked up that phone directly each time. No phone tag! No speaking to whoever might be available and waiting for them to figure out which car was mine and what it was in for. I even got automated emails and texts to update me, for instance when parts arrived. Very impressive communication all the way around. He even called me proactively to let me know that he hadn't heard from the insurance adjuster so that I could follow up rather than wait an extra day or two. When I picked up my car, Michael introduced me to the mechanic who actually did the work- he explained a bit more about the work done and again was available to answer any questions. We did hit a snag- most of the bill was going to be covered by my insurance company, and as of when I walked in the dealership to get my car, they had mailed the check to the dealership. Clearly this put the dealership in the less than ideal position of having to hold onto my car because my insurance company couldn't figure out a way to expedite payment. I certainly understood the dealership's need to be paid- after all, they had completed a 2700 repair and in far less time than the adjuster suggested it might take. Ken Hanscom, a manager there, not only offered me extended use of the courtesy car, he offered it to me at no charge, even though my insurance co does not reimburse for loaner cars! In the end, and on short order, Michael and Ken huddled with the Director, Greg Edwards, and released my car to me so that I would not be inconvenienced by an extra trip back to dealership. In other words, the insurance co came up short on service, and Herb Gordon Subaru employees not only did their job very well, they even covered for the insurance company's shortcoming. Long story short, we're keeping the service team at Herb Gordon Subaru and finding a new insurance company! More

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Fantastic experience! Ken was unbelievably helpful and a bit of a miracle worker as he was able to save us a ton of money on an AC compressor replacement. We are extremely Ken was unbelievably helpful and a bit of a miracle worker as he was able to save us a ton of money on an AC compressor replacement. We are extremely happy we decided to come to Herb Gordon to get the issue checked out and even more grateful that we were able to work with Ken. We'll be back - thank you!! More

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Great service department Ken Hanscom help me take care of a small but annoying paint problem and went above and beyond to help me take care of my issue as well as get me a muc Ken Hanscom help me take care of a small but annoying paint problem and went above and beyond to help me take care of my issue as well as get me a much needed oil change! I would highly recommend this department! More

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They go the extra mile Love the service. Quick, responsive, thorough. They treat you line they want your business. I see Ken Hanscom, he always gos the extra mile for me and Love the service. Quick, responsive, thorough. They treat you line they want your business. I see Ken Hanscom, he always gos the extra mile for me and solves problems. Good place, good guy. More

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Fantastic Customer Support Ken Hanscom was very accommodating. I needed to bring in my old Forester due to an airbag recall and Ken ensured I had a replacement car ASAP. When Ken Hanscom was very accommodating. I needed to bring in my old Forester due to an airbag recall and Ken ensured I had a replacement car ASAP. When Enterprise indicated I would have to wait for 2 hours for a replacement, ken was sensitive to the fact that I had a toddler with me and provided a car from the Subaru lot within a few minutes . Fantastic service, especially given the fact that I didn't buy my Subaru from this dealership. I would come back for service and will likely buy my next Subaru from this dealership. Very pleased. Well run place. More

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Love the Staff! I love working with the staff at Herb Gordon - especially Jim Boratenski and all of the service staff. They're down-to-earth and extremely helpful. He I love working with the staff at Herb Gordon - especially Jim Boratenski and all of the service staff. They're down-to-earth and extremely helpful. Herb Gordon is the only place I'll buy my next Subaru in a few years(number 4)! More

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The way auto sales and service should be done. My wife and I purchased two Subarus, a Forster and a CrossTrek in the last 9 months from Herb Gordon. Of the five new cars I've purchased in my life, My wife and I purchased two Subarus, a Forster and a CrossTrek in the last 9 months from Herb Gordon. Of the five new cars I've purchased in my life, these were by far the most pleasant, and most painless, purchase experiences. We worked with Jim Boratenski on our first purchase (the Forester), and were so pleased with the experience so much that we contacted him directly to help us with our second purchase (the CrossTrek). In addition to his detailed knowledge about the various Subaru models, we really appreciated Jim's laid-back, no-pressure approach to helping us. He was truly interested in helping us find the vehicles that best met our requirements, with no pressure at all to upsell things we didn't want or need. I highly recommend working with Jim. We've been back twice so far for regular maintenance and to install some options, and the service department is outstanding. Each time they've started the work on time and completed it faster than estimated. Ken Hanscom is great to work with - he takes care of you and gets the work down asap. The waiting are is nice and clean, and the people are all so friendly and respectful, it's hard to believe you're at a dealer. As long as Herb Gordon keeps treating us this well, we will keep coming back. More

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2010 Subaru Outback Employees have always been very pleasant to work with and they always have a loaner car available to use. On my most recent visit they were able to s Employees have always been very pleasant to work with and they always have a loaner car available to use. On my most recent visit they were able to save me several hundreds of dollars. More

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Last minute service Needed an AWD tire replaced at the last minute on a Saturday (meaning service locations wouldn't be open on Sunday before the work week started). Ser Needed an AWD tire replaced at the last minute on a Saturday (meaning service locations wouldn't be open on Sunday before the work week started). Service was completed quickly. Very nice waiting area. More

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another happy customer I came in with a damaged tire on my 2016 legacy and was greeted by Ken who was able to get me in and out within and hour . Six days later I picked up I came in with a damaged tire on my 2016 legacy and was greeted by Ken who was able to get me in and out within and hour . Six days later I picked up a nail in the same tire and ken plugged it at no charge . Thanks More

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