Kem Lester | Page 2

Kem lied to my son , got him to sign the paperwork before my husband and I could get there and they closed. We went back the next day and Kem was rude and would not giv , got him to sign the paperwork before my husband and I could get there and they closed. We went back the next day and Kem was rude and would not give my son the promotion. More

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Best experience I have ever had at a dealership! Was doing some online research through my banks "car buying program" when I cam across the exact vehicle I was looking for. I put in an interest reque Was doing some online research through my banks "car buying program" when I cam across the exact vehicle I was looking for. I put in an interest request and was immediately contacted by Raul Valles asking "what I needed" to make this a successful experience. Raul immediately coordinated a time he had available on the following day that I wanted to be at the dealership. He kept me well informed and even went out of his way to send pictures of the vehicle to me. The 2015 Ford Focus I was interested in had just arrived at the dealership and only had a photo or two uploaded. Upon arrival we walked up just as Raul walked out, perfect timing right. He was extremely courteous and professional throughout the entire experience. I have been to numerous car dealerships and purchased other vehicles and Raul by far made this the easiest experience and was the most professional auto salesman I have come in contact with. He made sure the vehicle was ready beyond expectations because he wanted it to be perfect for us. While the paperwork was being drafted he even treated us to an awesome lunch at the attached diner, Mustang Sally's, which was amazing. Big thanks to our waitress there, she was very kind. Kem and Kelly were also extremely helpful during our visit ensuring everything was covered, handled and explained. I think I can honestly say that if Raul wouldn't have been the one helping us we might have left there without a vehicle. Big thanks to Raul and all of his help and professionalism! -Zach D More

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George "The Hat" I absolutely hate shopping for cars, but George "The Hat made it a much better experience than I have had. We had had a bad experience with a salesma I absolutely hate shopping for cars, but George "The Hat made it a much better experience than I have had. We had had a bad experience with a salesman at Findlay Toyota earlier on in the morning, and were discouraged by the time we got to Ford. I am glad we got George. He was not pushy, he helped us find what we needed, he was personable, and a genuinely nice guy. I would definitely look for him if you are going to Ford. More

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