Dealership Experience
6 yrs, 10 mos
Industry Experience
28 yrs, 7 mos
296 Reviews
Write a Review296 Reviews of Keith Mattingly
January 04, 2025
Customer service is definitely lacking at this dealership. When an appointment is made most if not all customers expect their vehicle services to be performed in an adequate amount of time especia dealership. When an appointment is made most if not all customers expect their vehicle services to be performed in an adequate amount of time especially for an oil change. Over three hours later and a call to the dealer I learned that the car was still not ready and needed an additional 15-20 minutes. This is not the first time I have experience this. Car was not vacuumed or washed which was conducted with previous visits. Consistency is key with customer service and this dealership really lacks this. I think Volvo needs to take a look into the operations of this dealership. I would never purchase a new Volvo form this place. More
December 31, 2024
Keith is the man! Great service as always. Really helpful and user friendly. Thank you very much. Great service as always. Really helpful and user friendly. Thank you very much. More
Other Employees Tagged: Eric Weiss , Julie Mei
December 12, 2024
Secor Volvo of New London provides excellent service with a smile: from appointment scheduling, to the time onsite for servicing, to tthe complementary car wash on the backend. a smile: from appointment scheduling, to the time onsite for servicing, to tthe complementary car wash on the backend. More
Other Employees Tagged: Dan
December 06, 2024
These guys are the best! Everyone says don’t bring your car to the dealership for service. I say they are wrong. Thank you Eric Weiss, and team. Everyone says don’t bring your car to the dealership for service. I say they are wrong. Thank you Eric Weiss, and team. More
Other Employees Tagged: Eric Weiss , Julie Mei
December 04, 2024
Julie was amazing to deal with, she was friendly and responsive and helped me understand features of the car I had not understood, taking her time to go over them with me as I sat in the drivers seat an responsive and helped me understand features of the car I had not understood, taking her time to go over them with me as I sat in the drivers seat and her in the passenger seat. I truly appreciate how kind she was to give me that time. Volvo is the best and there is no better place than Secor! Service department leads them to the TOP! More
Other Employees Tagged: Eric Weiss , Julie Mei
December 03, 2024
Always a pleasure to work with Keith regarding any service on my Volvo Xc90. He is always friendly, professional and helpful. It really makes a difference to have this level of competence in a deale service on my Volvo Xc90. He is always friendly, professional and helpful. It really makes a difference to have this level of competence in a dealership. Thank you, Keith. More
Other Employees Tagged: Eric Weiss , Julie Mei

