Keith Hert
Keith Hert at Luxury Warehouse North

Keith Hert | Page 5

Sales

Luxury Warehouse North

379 E Main St
Hendersonville, TN 37075

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107 Reviews

I have been in the car business for 6 years now, 5 years here at Luxury Warehouse where customer satisfaction is our first priority. I choose to work here because prior to coming to Luxury Warehouse my wife and I bought several vehicles from Trent here at Luxury Warehouse so I knew they were people I could TRUST, HONEST and STRAIGHTFORWARD with their customers, so I knew I had to be a part of this. Family is very important to me. I have a wife of 30 years, 2 adult children and 2 grandchildren. I love to fish and golf in my spare time. We go to church at Long Hollow Baptist Church. I want my customers to be able to tell their friends and family that they have a car guy they can Trust. I would love to be that guy for you! Come by and see me anytime at 379 E Main Street Hendersonville TN or call me at 615-969-8751.

Dealership Experience

13 yrs, 5 mos

Industry Experience

14 yrs, 5 mos

not yet
rated

107 Reviews

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107 Reviews of Keith Hert

October 22, 2018

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This place was awesome so good to us. This place was the best place that we have ever bought a vehicle from. Keith handled everything in a perfectional way. I would recommend this place to More

by TredaFaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 17, 2018

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Keith was so nice and helpful Nice dealership, with nice cars. Keith was great to deal with. I don’t like the headlights at night but that’s nit his fault. Battery went completely More

by Linda1
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Friendliness
Price
Recommend Dealer
Yes

October 15, 2018

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Great experience Luxury Warehouse made the buying process super simple and enjoyable. They were very accommodating to my request to test drive the vehicle for an "exte More

by mikepro20
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Friendliness
Price
Recommend Dealer
Yes

August 27, 2018

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Least stressful and easiest experience of buying a car Very friendly, get treated like family and does not put pressure or stress on the buyer. Was very easy going, for buying my first car from this place More

by Skyler345
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Friendliness
Price
Recommend Dealer
Yes

August 08, 2018

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Very Impressed I was searching for a car for quite some time - debating on if I wanted to go through dealing with the car buying process. I had found the car I want More

by K. B.
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Recommend Dealer
Yes

August 06, 2018

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eh At first, Keith was very helpful. However, he told me he could transfer my handicap tags but then didn't. He said he couldn't after telling me he woul More

by Harper
Customer Service
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Price
Recommend Dealer
No
Aug 13, 2018

Luxury Warehouse North responded

In respectfully keeping my response as positive as possible, at the DMV, there has to be proof shown from a physician in order to get handicap tags. NO dealer can transfer handicap tags. At the time of the sale, there was discussion of transferring tags, but not handicap tags. The customer did not have her tag with her (therefore, I could not see they were handicap) so she was given a temp tag. At a later date, she and I discussed if we were able to transfer her tags, she would not have to pay the wheel tax. Because she had to get new tags, we charged only for the plate as every county has a different amount of (or no) wheel tax. Therefore, because she needed handicap tags, she had to go to her DMV. She did not have to pay for her plate, only the wheel tax for her county as everyone out of county has to do. When her plates and registration came in, I took a picture and sent it to her informing her they were in and I would mail them to her, as I do everyone. After she looked at the picture she replied, "Great is it handicap?" That was the first I had heard of her tag needing to be handicapped (28 days later). I told her that dealers were not allowed by law to give handicap tags and that she could swap them out at her DMV. In the same text, she said, "did you know the windshield had a crack in it." I replied, "No and we actually have a company that comes to our lot once a week," (not once a month as she stated above), "and checks all of our cars to make sure they don't have cracks in them." Her response was "It's just a small crack on the passenger side way down on the bottom it took me a few days to see it actually," (again, 28 days later). I do have texts and dates to confirm this if there is any question as customer satisfaction is the utmost importance to me and our team at Luxury Warehouse. We are truly very happy she enjoyed her cookies.

July 27, 2018

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Good People Keith was very friendly & informative and he helped me get the warranty i needed. Low key/ at home atmosphere. Did not feel pressured as opposed to so More

by Karen
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trent Earlie

July 06, 2018

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Highly Recommend This Dealership We purchased our 2015 Toyota Camry xse from this lot and the whole experience was fantastic. We worked with both Keith and Trent and they went above More

by brittchavers
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trent Earlie

July 03, 2018

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Great service Can’t say enough about Keith and Trent. Great doing fast, efficient business. Would recommend you to anybody looking for a used car. Love my new (used More

by Lanaknight13
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trent Earlie

May 27, 2018

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Amazing Keith was amazing. We were running late coming from a few hours away and he made sure we still got a wonderful experience even though I'm sure he was More

by Ageorge
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trent Earlie

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