Kayla Steen
Kayla Steen at Torrington Ford

Kayla Steen

Service Advisor

Torrington Ford

1350 East Main Street
Torrington, CT 06790

5.0
12 Reviews
5.0

12 Reviews

Write a Review

12 Reviews of Kayla Steen

October 28, 2026

Dealership Rating
Employee Rating

Torrington Ford Service is the best. Upfront with costs, and repairs/service done when promised. Staff is friendly and easy to Work with! More

by FFEMT000546
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Skibisky

Oct 28, 2026

Torrington Ford responded

Knowing the service on your Ford F-150 was completed as promised is rewarding for our team. We're also glad you found our staff welcoming and helpful!

October 02, 2026

Dealership Rating
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I been dealing with Torrington Ford for a many years. They have been great. Friendly staff, knowledgeable, and professional. More

by DONALDSANFORD88
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Skibisky

Oct 02, 2026

Torrington Ford responded

We’re glad you’ve trusted our service department with your Explorer for many years. Hearing that you found our staff friendly, well-informed, and professional means a lot to our service team.

September 29, 2026

Dealership Rating
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Very good as always. Completed a job for us on body work, and for the 1st time ever, came in at half of what they estimated More

by CLAYTONMARSHALL1
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Recommend Dealer
Yes
Sep 29, 2026

Torrington Ford responded

Knowing that the body work on your Ford Escape came in at half of the estimated cost is rewarding. Our service team is pleased we could complete the repair efficiently, and your kind words mean a great deal to us.

September 28, 2026

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Friendliness Clean Quality of Work Fair price Knowledge of vehicle Customer service team is great More

by tbrenes
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Recommend Dealer
Yes
Sep 28, 2026

Torrington Ford responded

Thanks so much for the five-star rating. We’re thrilled to hear our service team provided friendly, knowledgeable care, kept things clean, and delivered quality work at a fair price for your Ford Explorer.

August 13, 2026

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Incredible service reps that make the difference, they are always polite and professional . Thank you for your attention to detail More

by HVALENTINWINDOW
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Recommend Dealer
Yes
Aug 13, 2026

Torrington Ford responded

Hearing that our attention to detail and courteous service made a difference means a lot to our service team. We’re pleased we could give your Ford F-350 the thorough care it deserves.

August 07, 2026

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I’ve been coming here for years with several different vehicles. They really do take care of you and your vehicle. More

by 6ernies
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Recommend Dealer
Yes
Aug 07, 2026

Torrington Ford responded

After years of trusting us with multiple vehicles, hearing that you feel well cared for means a great deal. Our service department appreciates your loyalty and looks forward to caring for your Ford Expedition again.

July 07, 2026

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Jennifer and staff are fantastic! My truck is something I need every day for work. They make sure that everything is good to go before I leave. More

by PADROZ3
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Recommend Dealer
Yes
Jul 07, 2026

Torrington Ford responded

Thanks for sharing your experience. We’re glad Jennifer and our team made sure your Ford was ready for your daily work. We look forward to supporting you with future service.

June 29, 2026

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Excellent customer service. The folks at this dealership are top-notch. They're knowledgeable, friendly, engaging and patient. The work the mechanics do is always just what's More

by MARY_MADISON99
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Skibisky, Matt Decker

Jun 29, 2026

Torrington Ford responded

We’re happy to learn that our friendly and knowledgeable approach stood out during your Ford F-150 service. Our mechanics focus on completing exactly the work needed with care and efficiency. We’re honored you feel like part of our service family and appreciate having you nearby.

June 25, 2026

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very transparent, friendly customer service , from the service writers , to the sales staff, always willing to help More

by badmoto
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Recommend Dealer
Yes
Jun 25, 2026

Torrington Ford responded

Thank you for highlighting our service writers and sales staff’s transparent and friendly approach. We’re glad they could assist with your Jeep Wrangler Unlimited. We look forward to assisting you again.

June 03, 2026

Dealership Rating
Employee Rating

professional, friendly environment. staff goes above what I think is required whether it's the service personal or parts. More

by tom@certifiedus.net
Service Price Transparency
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Recommend Dealer
Yes
Jun 03, 2026

Torrington Ford responded

It’s wonderful to hear you enjoyed a professional, friendly atmosphere. We’re glad our service and parts teams went beyond what you expected. We look forward to supporting your Ford again soon.

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