Katy Meyer | Page 26

If you are looking for a "good deal" with no hassle I would not recommend this dealer. We wanted to actually buy a car from this dealer as it was close to our home and if we need service it's co hassle I would not recommend this dealer. We wanted to actually buy a car from this dealer as it was close to our home and if we need service it's convenient. Issues we had: The Sales Department - we started shopping for a car, did our research, went and test drove the car, then back again - sales person we first worked with was unavailable, so we worked with another sales rep - who provided us with incorrect facts about the car. We then went back for a third time and at this point were ready to purchase the car, but yet again the two previous sales reps we worked with were unavailable and now we are on our third sales rep and second manager. We discussed price, then asked for an appraisal on our trade in, they came back with an insulting trade in value, as we had gone to CarMax and they were $1800 higher. We told the sales manager this was insulting and wondered if he would consider more for the trade in, at that point he said go to CarMax and get that, you won't get anything higher (we did at Honda of Joliet $2000 higher than their quote). We left and went to Honda of Joliet and purchased our vehicle, although it is now in the shop for an oil leak - we've had the car one week. SERVICE Dept - I brought my car that we've owned for one week to Valley Honda as it is close to our house. Immediately I was told that I didn't purchase the car from them, really? I'm well aware of that. Then he said too bad you didn't see the oil leak before you bought the car. Ok. Long story short I had to "beg" for a loaner - because I didn't purchase the car from that dealer and he told me they had to rip the engine apart to see where the leak was coming from. In summary, take the time to go to a dealer who wants to make a sale and actually will work with you. If you have a trade in - go to car max and get it appraised - they will give you a written quote and it was "free". More

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My experience at Valley Honda was excellent. My Sales Consultant, Katy Meyer was extremely helpful and informative! She was always willing to go the extra mile. I gathered that she takes pride in her jo Consultant, Katy Meyer was extremely helpful and informative! She was always willing to go the extra mile. I gathered that she takes pride in her job, and that she was very knowledgeable about the business she represents. When it came time to negotiate, Katy was very patient, and did everything she could to keep the customer happy. I purchased the Honda Ridgeline, and Katy was more than willing to help familiarize me with the vehicle. My overall experience was a 10 out of 10. More

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Katy Meyer is an excellent-competent sales consultant. I have purchased cars from Valley Honda before and will do so again. The service from the beginning queries to the introductions to the various Honda d have purchased cars from Valley Honda before and will do so again. The service from the beginning queries to the introductions to the various Honda departments and services were exceptional. Katy knew my needs in a new car and made sure any questions I had were answered. There were no pressure sales tactics but a genuine interest in getting me the right vehicle. (I must admit, my heart was set on the CR-V). I love the vehicle. More importantly, there is no doubt that Valley Honda will provide great service on my new 2013 vehicle. A satisfied customer. More

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This was a very busy dealership on a Saturday, but the short wait was easy considering comfortable facilities and friendly staff. The wait was also well worth it, once we were introduced to our sales rep short wait was easy considering comfortable facilities and friendly staff. The wait was also well worth it, once we were introduced to our sales rep, Katy. She was friendly, patient, and above all, quite knowledgable about the specs and features of all the models we were interested in. Our toughest decision came down to choosing the color. On the first visit Katy drove us to the inventory lot to view all the choices, and then on our second visit she arranged to have our final choices brought to the dealership for a side by side comparison. Without any pressure we made our purchase on the second visit and then Katy personally demonstrated all the accessories, including the syncing of both our phones with the car's Bluetooth. I have purchase quite a few cars in the past 40 years, but this experience was truly one of the best. Thank you, Katy! More

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Katy is a friendly, honest and knowlegable sales professional. The night we were there was in the 30's and raining, but she never hesitated to run out and get a car warmed up for us to test drive. professional. The night we were there was in the 30's and raining, but she never hesitated to run out and get a car warmed up for us to test drive. She has a sharp sense of humor, is a good listener and answered all our questions expertly. My wife and I couldn't decide on a color, and instead of having us choose it from the book, she drove us to their remote lot and we were able to see our model in all available colors. This was a great help as choosing a color from a 1 inch sample in showroom lighting doesn't always turn out as expected. The price negotiation was more like trying to find a solution rather than 'haggling'. After the sale she walked us through all features of our new car - in fact during the demo she 'made' us sync our phones up with the car's bluetooth (with her help). All in all it was the best car buying experience I have had, and I will certainly look for her when it is time for another vehicle. More

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Great experience. Great people. Love the car. Liked the tour and explanation of services that will be provided after sale. Liked the honesty of our salesperson. tour and explanation of services that will be provided after sale. Liked the honesty of our salesperson. More

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We purchased a 2013 Honda Odyssey at Valley Honda last week. First of all the dealership itself is gorgeous and the waiting areas are great. I had my two young children with me and my two year old was ab week. First of all the dealership itself is gorgeous and the waiting areas are great. I had my two young children with me and my two year old was able to play on a computer and there was a nice, clean playroom where my seven month old could get down on the floor and play while we waited. Bringing kids to buy a car could have been really painful, but the fun and comfortable waiting areas and the courteous and accommodating staff made it as easy as possible. We brought a trade in and we received a very fair price as well as a great finance deal and a great price on the new Odyssey we purchased. Katy Meyer helped us and she did an amazing job showing us all the features of the van and guiding us though the purchasing process. She was very kind and personable and no pushy car salesman vibe whatsoever. She took a lot of time with us to make sure we understood each step in the purchase process and once we completed our purchase she stayed with us and helped us learn how to operate all the functions on the dashboard, helped us program our phones with bluetooth, and even walked us through all the configurations for seating and what would work best with our kids' carseats. She even helped my husband move our carseats and diaper bags from our trade-in to our new van! She provided customer service above and beyond what I would have expected. I would absolutely buy another car from Valley Honda and Katy in the future and would feel great about recommending my friends and family do the same. We had a great experience. More

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I was in the market for a new lease and since I've never leased a vehicle before I had many questions. Katy immediately provided me with the information I needed that was straight forward and easy to compr leased a vehicle before I had many questions. Katy immediately provided me with the information I needed that was straight forward and easy to comprehend. She was extremely professional and very knowledgable of Honda's products. I got a great deal of the 2013 Honda Accord LX Sedan and had all the details before I even stepped into te dealership thanks to Katy.I will definitely recommend Katy and will utilize her services when my lease is up! More

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Katy Meyer is a confident expert in the auto sales field. She made a substantial effort to accommodate my and my wife's questions about Honda Accord EX-L V6, including the dealership's stock thorough review She made a substantial effort to accommodate my and my wife's questions about Honda Accord EX-L V6, including the dealership's stock thorough review and the test drive. We bought the car. More

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Recently purchased a CRV EXL 2013 from Nick and Katy at this dealer. I did all of my research online and was going towards the 2012 due to financing incentives. After going back and forth just a few time this dealer. I did all of my research online and was going towards the 2012 due to financing incentives. After going back and forth just a few times via phone both Katy and Nick were able to accomdoate our needs on a 2013 EXL for 10+% under invoice. Not only did they meet our needs, my wife changed her minda at the last minute on the actual color of the vehicle. This is generally not an issue, however, ours was already cleaned up and waiting in the pickup area. Nick had no problem in swapping out the vehicle for our color choice. Great customer service. I have been a Honda owner for the last 17 years of my driving career and will continue to patronize Valley Honda due in part to the incredible experience received by both Nick and Katy. I would also like to mention that they dealership went over an extensive overahaul over the last 2 years and no longer makes you feel "trapped" in when negotiating. Like I said, we did most of our negoiating via phone, however there were a few minor things that needed to be done on site and this was done in the cafeteria area. I woudl highly recommend both Nick and katy as well as Valley Hoda to anybody seeking aboth a great deal and experience in purchasing their next Honda. Thank you More

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