Kathy Moody

I was able to get my car in last minute for an oil change and tire rotation, and that part of the service was quick and problem free. However, I did run into an issue regarding an Oil Change package I purcha and tire rotation, and that part of the service was quick and problem free. However, I did run into an issue regarding an Oil Change package I purchased several years ago for over $170. I was unaware that the package had an expiration date, and based on what I understand about New Hampshire law, expiration dates are not typically enforceable. At the time of purchase, no one explained that it would apply only to a specific vehicle, and I never provided any vehicle details during the transaction. Kathy Moody mentioned she would look into the details for me, but when I returned to pick up my car, Brad Barke checked me out and informed me that my service would be over $160. He would not acknowledge or discuss the possibility of honoring the oil package, stating that not only had it expired, but it also could not be applied to my new VW since it was not the vehicle originally tied to the package. The experience was extremely frustrating, and I left feeling as though nothing could be honored after Berlin City was bought out by EcoDrive. It came across as if there was little concern for customer loyalty...almost a “too bad, so sad” attitude. Overall, I walked away feeling disappointed by the lack of support and transparency. More

by k1croteau Verified Customer Verified Customer

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Appointment was easy to schedule, I was kept informed of the repair progress and the repair was completed sooner than I expected! the repair progress and the repair was completed sooner than I expected! More

by gagnonre20 Verified Customer Verified Customer

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The customer service is very good and getting appointments scheduled is very easy and accomodating. appointments scheduled is very easy and accomodating. More

by foureastman Verified Customer Verified Customer

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We have used this location Each time we have visited the area. They provide Very good service and always received pertinente advice from the staff. Would recommend this dealer. area. They provide Very good service and always received pertinente advice from the staff. Would recommend this dealer. More

by design2it Verified Customer Verified Customer

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GREAT PLACE TO DO BUSINESS HAD A GREAT EXPERIENCE GREAT SALESMAN GREAT SERVICE WOULD COME BAC AGAIN SALESMAN GREAT SERVICE WOULD COME BAC AGAIN More

by rickdagesse Verified Customer Verified Customer

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Took care of us and our needs. Drop off and pick up service is the best. Drop off and pick up service is the best. More

by elabrecque Verified Customer Verified Customer

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Kathy is always helpful whenever I call. She always finds a way to fit my schedule. She always finds a way to fit my schedule. More

by MIKE.HOLT Verified Customer Verified Customer

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I made my appointment for the wrong Ecodrive location, I showed up to my regular location not realizing my mistake until I was trying to check in. They squeezed me into the schedule instead of having me dri showed up to my regular location not realizing my mistake until I was trying to check in. They squeezed me into the schedule instead of having me drive to the other location. I was fully ready to drive to the other location, wasn’t going to ask to be squeezed in, and they offered to squeeze my service into their schedule unprompted. More

by amacpherson0 Verified Customer Verified Customer

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The staff is attentive, on time and skilled. Some minor interior cosmetics were repaired and looked factory new. Couldn’t be happier. Some minor interior cosmetics were repaired and looked factory new. Couldn’t be happier. More

by jdzaugis Verified Customer Verified Customer

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I dropped off my truck with the engine light on and was leaving to head home a couple of days. The team was able to diagnose and fix the problem. Made it home 230 miles away from home and pulling my camper leaving to head home a couple of days. The team was able to diagnose and fix the problem. Made it home 230 miles away from home and pulling my camper and no issues on the travel back home Thank you for your help. More

by JENEWELL550 Verified Customer Verified Customer

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