Kathie Salera | Page 2

Glenn Polk Chevrolet of Sanger responded

Thank you for the thoughtful review. I love that you highlighted not only Kathie's service, but also the overall buying experience. Making the process simple, quick, and enjoyable is exactly what we strive for. I also appreciate your comments about our inventory and pricing. Customers deserve a good selection, a fair price, and a straightforward experience without unnecessary add-ons or surprises. It is great to hear that we delivered on those expectations. Thank you for recognizing Kathie and for recommending both her and our dealership. We are grateful for your business and hope you enjoy your new vehicle for many years to come.

Glenn Polk Chevrolet of Sanger responded

Thank you, Darla. I am glad Justin Lobaugh took the time to walk you through both the buying process and the features of your vehicle. He has a great way of making people feel comfortable and informed, and I can see why he made such a strong impression. We appreciate you choosing us and hope you are enjoying your new vehicle.

Glenn Polk Chevrolet of Sanger responded

Thank you, Haley. That one really means a lot. The work you do as a hospice nurse is incredibly important, and I am glad our team stepped up to make sure you felt confident in the safety and reliability of your vehicle. That is exactly the kind of experience we want to deliver. It sounds like they took the time to truly understand your needs and help you make the right decision with added peace of mind. We are grateful you chose us and honored to play a small part in supporting the work you do every day. Enjoy the new vehicle.

Glenn Polk Chevrolet of Sanger responded

Thank you. That is a win right there, quick, easy, and even better than expected. Kathie does a great job taking care of people and making sure everything comes together the right way. We appreciate the recommendation and are glad we could earn your business. Enjoy the new ride.

Glenn Polk Chevrolet of Sanger responded

Thank you for the honest feedback. I am glad to hear Kathie made the experience comfortable, straightforward, and pressure free, that is exactly how it should feel when buying a vehicle. I also appreciate you recognizing our finance team. On the parts side, I am sorry for the inconvenience of the extra trip, that is on us and we should have had everything lined up the first time. I do appreciate you giving us the opportunity to make it right. It means a lot that you would choose to do business with Kathie and our team again. We appreciate the trust.

Glenn Polk Chevrolet of Sanger responded

That is what we love to hear. I am glad Kathy took great care of you again and did everything she could to make the deal come together smoothly. Earning your business a second time says a lot about the way she treats people. We truly appreciate you coming back to see us.

Glenn Polk Chevrolet of Sanger responded

Thank you for sharing this. I appreciate you working through the hiccup with the financing paperwork and understand how frustrating that can be when things do not go smoothly. Sometimes those bank portal systems can slow things down, but I am glad our team stayed with it and got everything completed. I am also glad to hear our sales and service teams were friendly and efficient throughout your visit.

Glenn Polk Chevrolet of Sanger responded

Thank you, Ashley. I am glad Kathie and the entire team delivered a wonderful experience from start to finish, that is exactly what we want every visit to feel like. We are blessed with a great group of people who care about taking care of customers the right way. We truly appreciate the opportunity to earn your business and hope to see you again soon.

Glenn Polk Chevrolet of Sanger responded

Thank you, Gary. I am glad your needs were handled with courtesy and respect. Kathie does a great job staying patient and informed, and I am thankful you recognized that. It means a lot when someone chooses to support a local, family-owned business like ours. We appreciate you trusting us with your purchase.

Glenn Polk Chevrolet of Sanger responded

Love hearing that. Kathie has a great way of keeping things real and getting straight to it while still taking care of people. That is exactly how we like to do business. Earning your business means a lot to us.