Kassandra Kim

Toyota of Gladstone responded

Thank you so much for your continued loyalty since 2016—that truly means a lot to us! We’re glad to hear you and your family have consistently had positive experiences and felt taken care of by our team. Your kind words about our staff mean everything. We appreciate your trust over the years and look forward to continuing to serve you for many more to come!

Toyota of Gladstone responded

Thank you for the great review! We’re glad to hear you had a straightforward, no-nonsense experience and felt taken care of throughout—that’s exactly what we aim for. We appreciate you choosing us and look forward to helping you again down the road!

Toyota of Gladstone responded

Hi Mark, Thank you for the great review—and congratulations on your new Camry! We’re so glad to hear Kassandra made your experience enjoyable. She’ll be happy to hear your kind words! We truly appreciate your business and hope you enjoy your new Camry. We look forward to helping you again in the future! 🚗

Toyota of Gladstone responded

Thank you for the 5-star review—we really appreciate it! We’re glad to hear you had a great experience with our sales team. Even if writing the review wasn’t ideal, your support means a lot to us. We truly appreciate your business and look forward to helping you again in the future! 🚗

Toyota of Gladstone responded

Hi Cong, Thank you for the great review! We’re so glad to hear you got a good deal and that our team treated you well throughout the process. That’s exactly the experience we strive to provide. We truly appreciate your kind words and your business. Enjoy your vehicle, and we look forward to helping you again in the future! 🚗

Toyota of Gladstone responded

Thank you for the great review! We’re so glad to hear Alex took the time to understand your budget and needs and guided you through the process with care—that’s exactly what we strive for. We truly appreciate your business and look forward to helping you again in the future! 🚗

Toyota of Gladstone responded

Hi Luther, Thank you for taking the time to share your experience—we’re very sorry to hear about what you’ve gone through. What you described is frustrating and not acceptable. If repairs were agreed upon prior to delivery, they should have been completed properly the first time. The concerns with the alignment and especially the tail light are not only inconvenient but should have been handled correctly and followed up on immediately. We also sincerely apologize for the lack of communication. Not receiving a call back after multiple attempts is not the level of service we expect, and you deserve a timely response and resolution. We would really like the opportunity to review this situation, including the work that was performed and the communication breakdown, and see how we can make this right. Please reach out to our Customer Service Manager, Charity Graff, at CGraff@ToyotaofGladstone.com or (503) 722-4800 so we can assist you directly. Thank you again for your honest feedback—we take it seriously and want to address your concerns properly.

Toyota of Gladstone responded

Thank you so much for the kind review, mrsgriffiths0812! We’re thrilled to hear you felt welcomed and had such a great experience with Cassandra—we’ll be sure to pass along your kind words. We truly appreciate your support and look forward to seeing you again next time!

Toyota of Gladstone responded

Hi Brian, Thank you for the great review! We’re so glad to hear Kassandra and the team made your truck-buying experience smooth and enjoyable—that’s exactly what we strive for. We truly appreciate your business and hope you enjoy your new truck. We look forward to helping you again in the future! 🚗