Karen Hardrath | Page 88

Wilde East Towne Honda is in the business of making dreams happen! Every time I walk by our window out to the front of the house with my beautiful Honda Pilot parked there I’m reminded of the terrif dreams happen! Every time I walk by our window out to the front of the house with my beautiful Honda Pilot parked there I’m reminded of the terrific experience I had at Wilde East Towne Honda one week ago. I had my initial meeting with the Wilde family 10 years ago when I bought my first car – they made the overwhelming experience of my first big “adult” purchase a smooth and fun time. So when we were in the market to start looking for another vehicle, going to Wilde East Towne Honda was a decision made effortlessly. To start, the hubby has just returned to school after an outsourcing , so the need to purchase a car right now just wasn’t in the plans and yet our car just wasn’t making the cut anymore. We began by hitting up the comprehensive and clear website East Towne Honda has – I couldn’t believe all the photos and information available on each vehicle. While we were researching online what vehicles were available and manageable for us, all the while my thoughts kept drifting to the unreachable Pilot. We picked a few vehicles and headed to Wilde for some test drives. We were lucky to be connected with Sean Bindley as our salesperson. He set up the vehicles we found online and listened to my thoughts and picked up on my comment that in a few years we’ll be back for my dream vehicle. While we were out test driving the first vehicle he was doing some research on his end to see if my dreams could come true. When we pulled up there was this beautiful black Honda Pilot sitting there. Awwww, lovely. Sean said just take it for a drive we’re working on some things on our end. So I, the hubby, and the girls hopped in the Pilot. Perfection. One main feature we needed was leg space in the back seat for my long legged daughter – check. Everything else was just as I imagined it would be. But still, I knew this reality was a few years off. Dave and I were close to being there, but apprehensive with him being in school and some of our future unknown yet. So we got back to the dealership on cloud 9, but knew we still needed to take the next vehicle for a drive. In the meantime, the Used Car Manager, Peter, took the Toyota for a drive to look at what they could do in trade in value for us. Upon our return, Sean asked what our monthly payment needed to be and I felt comfortable enough to give him a hard time about the stereotypical question, but he had a point. Our choices were between a car with twice the miles and no warranty or the Honda Certified Pre-Owned that still carried two years of the warranty under it and using my own words, this would just be a car to get us through a couple of years and we’d be back. If he and his credit team as well as his trade in team could do some work, maybe, just maybe, I’d be able to drive off that lot with my dream vehicle. And so they did the work. Even while signing papers with Karen in credit to being given the blue Wilde East Towne Honda recyclable bag to clean out the Toyota to watching the crew do the final wipe down of the Honda to Sean handing me my keys – it just didn’t seem real. I don’t believe I’d be looking out the window and seeing my little slice of heaven without the care of the folks there. If you are looking for a knowledgeable dealership from the top down concerned with the wellbeing of their customer base then look no further. Wilde East Towne Honda is in the business of making dreams happen. More

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It felt great getting a car have tired a few years now and each place says get out you are young and your credit its low. This place was awesome they went above and beyond to get us in a car great custome and each place says get out you are young and your credit its low. This place was awesome they went above and beyond to get us in a car great customer service and very friendly. They got us a car and pushed and tweaked so we go drive out of the lot that night. My wife and I will be customers for life after this visit and we hope we get to work with the same people over and over again. More

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Such a wonderful experience. Buying my first car was terrifying, but everyone at Wilde East Towne made the experience so easy for me. Thank you! terrifying, but everyone at Wilde East Towne made the experience so easy for me. Thank you! More

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Nice cars, nice people. I purchased a quality vehicle for a reasonable price. The facility is nice and inviting. Hope the car lives up to the expectation. a reasonable price. The facility is nice and inviting. Hope the car lives up to the expectation. More

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Jose was very helpful with going through the options with my new car. Karen was very helpful with the finance aspect. Both were very friendly, helpful, and made me want to come back to the dealership. My exp my new car. Karen was very helpful with the finance aspect. Both were very friendly, helpful, and made me want to come back to the dealership. My experience was positive from the second I walked in the door till I drove my car home. Very helpful staff. I was even given a tour of the facility. I would go back and will recommend to everyone. More

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The sales experience with Connor and Phi was the best ever I've had buying a new car. Connor is a relaxed, genuine fellow who knows his product and is able to get answers quickly. I felt no pressure from ever I've had buying a new car. Connor is a relaxed, genuine fellow who knows his product and is able to get answers quickly. I felt no pressure from Connor and felt he was genuinely concerned with getting me the best car for my needs. Phil was a real pleasure to work with and was very creative when putting together the trade and options for the vehicle. Overall, a thoroughly professional, no pressure experience. The F&I portion of the process, unfortunately, was your stereotypically poor experience. F&I was not familiar with how Phil structured the trade-in and options, gave me a "this price is good tonight only" line on a 3rd party maintenance contract that was a poor substitute for that offered by Honda. At closing I was told the dealership didn't sell the Honda maintenance contract, only to find out they did when I came in the next day to cancel the 3rd party contract. At that point I was in no mood to give the dealership any more of my money. On the plus side, I got great financing on the new vehicle, was offered a fair trade-in, and was told several times by Phil how much the dealership appreciated the value of my trade in. Before this I've never heard a dealership say anything positive about my trade ins. Long story short, Connor is a great guy to work with and I'd recommend him to anyone. Delivery was a good experience. Car was clean and well prepared. Only problems after delivery were that the windshield wash fluid froze and the tires were low. These problems were fixed when I brought the vehicle back. The service department was very clean and Nick was friendly and knowledgeable. I plan to bring the vehicle to this dealership for service and maintenance. Overall, a very positive experience with one hiccup. More

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We were very happy with the overall experience at Wilde East Towne Honda in Madison. Jose was friendly and helpful, as was Karen, the busines manager. The prices were lower than the other local Honda dea East Towne Honda in Madison. Jose was friendly and helpful, as was Karen, the busines manager. The prices were lower than the other local Honda dealer and we feel good about the service/warranty arrangements. We will come back when it's time to update our other Honda! More

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Jerry and Karen were wonderful to work with at Wilde. Jerry was very knowledgeable about the vehicle we were looking at and helped us compare with another vehicle. We had a trade in and that was handled Jerry was very knowledgeable about the vehicle we were looking at and helped us compare with another vehicle. We had a trade in and that was handled efficiently and was fair. We were especially impressed when he helped us compare cars, we got to see the mechanical invoice of what needed to be done to the vehicle before selling. Overall, great experience! Highly recommend! More

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Jerry is a great salesman. calm and collective and knows his stuff. made me feel comfortable the entire time and i was happy to buy from him. karen was easy to work with, very good at handling the numbers. his stuff. made me feel comfortable the entire time and i was happy to buy from him. karen was easy to work with, very good at handling the numbers. she too knows her stuff. what a team!! ill be showing off my wilde honda all over green bay. ill be back for more hondas in the future! thank you!!! More

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Looking at used Odyseey. Was told it was sold. Receviced call next day it was available. Drove 4 hours arriving late to dealership and they said it was no problem. Worked out the deal and got a great vehic call next day it was available. Drove 4 hours arriving late to dealership and they said it was no problem. Worked out the deal and got a great vehicle. Everyone was very friendly and helpful. More

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