Kamaldeen Ibrahim

This review is prompted by my experience with the finance and title department ONLY. My sales experience was tolerable. I had some issues with the finance office not being forthcoming on basic questions abo and title department ONLY. My sales experience was tolerable. I had some issues with the finance office not being forthcoming on basic questions about the terms of the contract, and giving incorrect guidance on how I could make my down payment, and one question was met with an explanation of how to use Google (I was asking about specific wording of contract language, which I could not find on Google, I needed to see the contract…). I still went through with the purchase of the car, despite these frustrations. I waited for the call to tell me my license plates were ready. As the 60 days of my temporary tags came closer, I called Heritage on 1/31/26 to inquire about their status. I was told not to worry. A few days later, a pile of the concrete-like snow from this historic winter took off a piece of my bumper, and I had to take my car to a body shop. With just over a week until my temporary tags expired, I wanted to have my license plates before I got my car repaired. I called on 2/5/26, which is when someone noticed there was an issue processing the title paperwork. I then followed up on 2/6, 2/9, 2/11, and 2/12 without a full explanation of what was happening with my license plates. I was told that the temporary tags could not be extended, and that my car needed to stay off the road until it was corrected. I was given a loaner car on 2/13 and, when I asked in person, I was given a shrug and told they don’t know why it is taking so long, but I should have my plates in a week. I was given a loaner car for 4 weeks. Three weeks passed. My car was worked on at the body shop, and was almost ready for pickup. I called Heritage on 3/6 about my tags, a full month after they realized the paperwork was not processing, and I was told it would be looked into and I’d hear back by the end of the day. I never received that call back. I called the following morning 3/7, only to be informed that everyone who could answer my question was out for the weekend. After 9 phone calls, I was done being avoided and got my state senator involved, who got the MVA involved as well. Only AFTER I got the government involved did anything happen. I was eventually told on 3/9 that a mistake was made with my title paperwork–Heritage did not explain this fully to me, the MVA did. This would not have made me so frustrated if it had been corrected when it was noticed initially on 2/5/26. However, it took 4 weeks and government involvement for Heritage to take any action to correct my paperwork. I have called and emailed Heritage every day since 3/9 to make sure that this issue is resolved. It has now taken an additional 3 weeks for me to get my license plates–104 days since I initially purchased my vehicle. I had to become absolutely insufferable to spur Heritage into action. Yes, they gave me a loaner vehicle to ensure I was not car-less during this time. That does not absolve the abject failure in communication and lack of follow-through that has occurred in the last 4 months. There is no excuse for taking nearly 4 WEEKS to correct a mistake in paperwork. This situation has caused a lot of stress, and has not been solved in a timely manner. There is no fixing this situation–I can never recover the weeks of my life I have been left filled with worry, given no answers, and forced to use my lunch at work each day to make calls and demand answers. I purchased this car after a serious accident, and thought my car-related woes would end on 12/17/2025, but I was mistaken. It took 104 days, 21 phone calls, and 19 emails to correct this situation. I would NEVER recommend someone buy a car from this dealership in the future, unless you are willing to exist in administrative purgatory for months. More

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I recently purchased a car and had a very good experience overall. My sales representative was helpful, patient, and made the entire process smooth and comfortable. The only area that could have been better overall. My sales representative was helpful, patient, and made the entire process smooth and comfortable. The only area that could have been better was the financing portion, which felt a bit unclear and could use more transparency. Aside from that, the service from the sales team was excellent, and I truly appreciate their support throughout the purchase. More

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