Kacie Kuchinskas
Kacie Kuchinskas at Toyota of Scranton
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Kacie Kuchinskas

Service BDC

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.7
215 Reviews

Dealership Experience

6 yrs, 3 mos

4.7

215 Reviews

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215 Reviews of Kacie Kuchinskas

September 20, 2024

Dealership Rating
Employee Rating

They always take great care of me and my truck at the dealership one of the best in the area More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2024

Toyota of Scranton responded

Ryan, Thank you so much for your kind review! We’re thrilled to hear that you consistently have a great experience with us and that we’ve earned your trust in taking care of both you and your truck. It’s an honor to be considered one of the best in the area! If there’s ever anything more we can do to assist, please don’t hesitate to reach out. We look forward to seeing you again! Best regards, The Service Team Toyota of Scranton

September 04, 2024

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Employee Rating

Muy buen servicio y excelente trato al cliente. Todo el personal se destaca por la amabilidad hacia los visitantes More

by mpsmaty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2024

Toyota of Scranton responded

mpsmaty, Gracias por tu increíble reseña. Nuestro personal hace todo lo posible para brindar una excelente experiencia en cada visita. Nos alegra que disfrute haciendo negocios en nuestro concesionario. Un cordial saludo, El equipo Toyota de Scranton

September 03, 2024

Dealership Rating
Employee Rating

Service was prompt and service advisor was terrific. She was knowledgeable, professional and pleasant. Work was completed in a timely matter and everything was more than satisfactory. More

by wampac56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2024

Toyota of Scranton responded

wampac56, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience and that Kacie met your expectations with her knowledge, professionalism, and pleasant demeanor. It's wonderful to know that everything was completed to your satisfaction and in a timely manner. If you ever need anything else or have further questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, The Service Team Toyota of Scranton

August 28, 2024

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Employee Rating

Toyota is my house, I always get good service, started from my appointments, customer services etc… More

by HENRYMIMOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paligiamo, Daniel Seijas

Aug 28, 2024

Toyota of Scranton responded

HENRYMIMOSE, Thank you for the awesome review! We are delighted to hear you enjoy coming to our dealership to service your vehicle. It is our goal to provide you with an excellent service experience at every visit. So glad to know that is the case. Take care, The Service Team Toyota of Scranton

June 29, 2024

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Employee Rating

Great staff, very knowledgable, not pushy, pleasant and friendly. The car is beautiful and runs great. I received extensive instructions on all the vehicle electronics and capabilities. More

by ROBODOC12345
Recommend Dealer
Yes
Jul 01, 2024

Toyota of Scranton responded

ROBODOC12345, Thank you so much for your wonderful review! We're delighted to hear that you had a pleasant and friendly experience with our knowledgeable staff at Toyota of Scranton. It's great to know you’re enjoying your beautiful new car and found the instructions on its electronics and capabilities helpful. If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your new ride, and thank you for choosing Toyota of Scranton! Warm regards, The Team at Toyota of Scranton

June 27, 2024

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Employee Rating

Very helpful will do there best too get u in a car ty for all u do people God bless u all Doug and Richie r very helpful...ty More

by KEYSERRAYLEEPIER43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

Toyota of Scranton responded

KEYSERRAYLEEPIER43, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Doug and Richie were able to assist you and make the process of getting a car easier. Your appreciation means a lot to us. God bless you too, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

June 19, 2024

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Employee Rating

After purchasing all the extra maintenance agreements, the cost of maintenance and repairs was unbelievable! On a regular check up, cost was $800 for a part that was unquestionable as to whether it was ac More

by SSCHLASTA
Workmanship
Service Time
Recommend Dealer
No
Jun 19, 2024

Toyota of Scranton responded

Dear SSCHLASTA, Thank you for sharing your feedback with us. We apologize for the dissatisfaction you experienced regarding the cost of maintenance and repairs. We strive to provide transparent and fair pricing, and it's concerning to hear that your experience fell short of these expectations. We understand your frustration with the unexpected costs and the recommendations made during your regular check-up. Your feedback is important to us, and we will review our processes to ensure better communication and clarity in the future. We’re sorry to hear that you decided to sell your vehicle, but we respect your decision and wish you all the best with your new Subaru. If there is anything more we can do to address your concerns or if you would like to discuss your experience further, please feel free to contact us directly. Thank you again for your feedback. Best regards, The Toyota of Scranton Team

June 07, 2024

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I always get good service. My advisor does her job very well. She is always friendly,polite,and knowledgeable of her job. More

by ELONDO54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Grieco

Jun 07, 2024

Toyota of Scranton responded

Dear ELONDO54, Thank you for your wonderful 5-star review! We are thrilled to hear that you consistently receive excellent service from our team. It's especially gratifying to know that your advisor's friendliness, politeness, and job knowledge have made such a positive impression on you. We strive to provide top-notch service to all our customers, and your feedback reaffirms the hard work we put in every day. We appreciate your continued trust and look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton

June 03, 2024

Dealership Rating
Employee Rating

This is my first time as a customer to Toyota. I bought a used Corolla as is with over 200k miles just as a runner vehicle, and we had an issue a few weeks after buying. The service department and More

by KGENOVESE915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Toyota of Scranton responded

Thank you, KGenovese915, for your review and for choosing Toyota for your vehicle needs! We're glad to hear that our service department and sales team could assist you in getting your Corolla back on the road. Kacie and the rest of our team strive to provide excellent customer service, and it's wonderful to know that you had a positive experience. We look forward to welcoming you back for future purchases and service visits. Thanks again for your trust and kind words! Warm regards, The Service Team Toyota of Scranton

May 23, 2024

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Employee Rating

I arrived for an appointment at 3pm after rearranging my work schedule to be able to get there on time. I went into work 2 hours early in order to be able to make my 3pm appointment and had to arrange for o More

by CASTILLO.GINAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 23, 2024

Toyota of Scranton responded

CASTILLO.GINAM, We sincerely apologize for the inconvenience you experienced during your recent visit. We understand how valuable your time is, and we are very sorry for the frustration and disruption caused by the delay. Your feedback highlights an area where we clearly need to improve, and we are taking it very seriously. We are currently reviewing our appointment scheduling and workflow processes to ensure that such an issue does not happen again. We would like to make this right. Please contact our guest experience team at 570.702.8776, so we can address your concerns directly and find a suitable resolution. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention. Sincerely, The Guest Experience Team Toyota of Scranton

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